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URD Spec-U Exhaust, 2016+ Tacoma V6 AC/LB, DC/SB

Discussion in '3rd Gen. Tacomas (2016+)' started by Glenn_R, Jun 11, 2017.

  1. Dec 5, 2017 at 10:03 PM
    #361
    Yzkiley

    Yzkiley Well-Known Member

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    rain guards, hood deflector, oem tonneau, BFG ko2's, led lightbar behind grill, highlift jack mount side rail, husky Xact front & rear mats, bedrug
    Not too happy, just checked my pipes and they are the same as yours. Spent alot of money getting this up to Canada. Sure glad I am following this forum as I have a shop lined up to install this on Friday which is located an hour away from me. Even took the day off work as this is the only appointment I could get with the shop until the New Year. Thanks to your post this has been avoided. I can't even begin to express how upset I would of been to find this out on Friday. Waisted day for me and the mechanic. Thanks to the poster for posting this as you just saved me a major headache. Still upset that I will have to wait for this to be resolved but better than a double whammy. With the prices paid for this system URD really needs to get their quality control sorted out as I have read multiple posts regarding fitment issues. You would think this wouldn't be an issue after a year. Is no one checking whats going in the box before shipping? Hopefully this is made rightIMG_20171205_214033.jpg
    [​IMG]
     
    charlieyankee88 and oscolivar1 like this.
  2. Dec 5, 2017 at 10:21 PM
    #362
    Yzkiley

    Yzkiley Well-Known Member

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  3. Dec 6, 2017 at 4:17 AM
    #363
    stevotivo12

    stevotivo12 Well-Known Member

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    Front hellwig sway bar,All pro sway bar end links, Fox 2.5 Resi Coilovers and Shocks, Fox 2.5 Hydraulic Bumpstops, Budbuilt Traction bar, Total Chaos UCAs w/ heim joints, Icon AAL, AFE Power Intake with dynamic scoop, URD spec U, URD short shifter, Flossy weighted shift knob, michelin tires, black badges, black tailgate letters, black grill with custom Diaz Fab Devil horn yota logo, retrofit/morimoto HID conversion, red interior LED lights, Pioneer head unit, kenwood excelon door speakers, 2 10" pioneer subs,
    This is such a bummer. I cant believe that somehow these exhausts keep getting messed up like that. Wonder if they are getting damaged during shipping or getting mixed up before they get boxed or what... it doesnt make any sense!
     
    TREspalding likes this.
  4. Dec 6, 2017 at 6:43 AM
    #364
    TREspalding

    TREspalding Well-Known Member

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    There's no way this got damaged in shipping.

    That's clearly a manufacturing error.
     
    Glenn_R [OP] likes this.
  5. Dec 6, 2017 at 7:07 AM
    #365
    charlieyankee88

    charlieyankee88 Well-Known Member

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    Glad I could help you out! I definitely didn't want others going through the same issues I had. It is mind boggling that there isn't a better QC system in place for checking these before they go out the door. I am also guessing that you and I are not the only two that are going to have this experience. Based on what Gadget said to me it sounds like they might have had the wrong "jig" on so it made the wrong pipe. I guess that means that any of the systems made at that time would be messed up. If I was them I would get a head of this and send out emails to anyone that purchased the system in that time frame to give them a heads up.
     
    Yzkiley likes this.
  6. Dec 6, 2017 at 7:30 AM
    #366
    CanadaToy

    CanadaToy Well-Known Member

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    This is all my fault, i wrote this in my order:

    >> Thanks Gadget - cant waitto install! Can you double check that everything
    >> is in the box - i will be driving to Niagara Falls to pick this up, then
    >> bring it back home to Toronto.
    >>
    >> Happy Thanksgiving,
    >>
    >> Greg

    Gadget did email me yesterday telling me one of the parts may be wrong, so he is informing customers.
     
  7. Dec 6, 2017 at 11:35 AM
    #367
    Yzkiley

    Yzkiley Well-Known Member

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    That's great. I have sent 2 emails - one to support, one to warranties and returns plus 2 direct messages to Gadget via this forum. Haven't had a response to any requests yet. There isnt even a number to call. Really wondering if I am having a really bad dream. Did I just make a mistake in buying this product from this company?:confused::frusty:
     
  8. Dec 6, 2017 at 12:39 PM
    #368
    CanadaToy

    CanadaToy Well-Known Member

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    Check your email, he sent me an "update" on my order:

    Hello, a note has just been added to your order:

    STOP!!

    URD has found that there is a very strong chance that one of the parts in your exhaust kit is wrong. The Y section may be incorrect.

    Please do not attempt to install until we get this sorted out and if need be ship you a new correct part.

    Very sorry for any inconvenience this has caused but we will do everything possible to sort this out as quickly as we can.

    Gadget


    Their phone number is on the main page of their website - 877-8URDUSA (1-877-887-3872). I'm sure he is freaking out right now trying to get everything sorted. He will fix you up in the end, i've had alot of good experiences with URD.
     
  9. Dec 6, 2017 at 2:04 PM
    #369
    savethewheels

    savethewheels Well-Known Member

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    Was considering ordering one of these over Black Friday/Cyber Monday. Maybe it's better that I didn't. :eek:
     
  10. Dec 6, 2017 at 3:57 PM
    #370
    charlieyankee88

    charlieyankee88 Well-Known Member

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    Gadget said he would be reaching out to customers about the issue. I don't think he was stoked that I posted about it here when I told him, but oh well. I wanted to give everyone a heads up and it's on them if they didn't QC products going out the door.
     
    Yzkiley and savethewheels like this.
  11. Dec 6, 2017 at 7:14 PM
    #371
    Yzkiley

    Yzkiley Well-Known Member

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    Its all good, Finally got messaged - Gadget will send a new Y pipe. Still a little upset. Feel better that there has been a response. Reassuring that this will be corrected, definitely helps. I did ask for express or overnight shipping as would this would be fair resolution. Would really like to have this system installed by the holidays. I must admit the exhaust system looks impressive even tho it doesn't fit. I am sure it will be worth the wait.
    :canada:
     
    charlieyankee88 likes this.
  12. Dec 6, 2017 at 7:31 PM
    #372
    Yzkiley

    Yzkiley Well-Known Member

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    rain guards, hood deflector, oem tonneau, BFG ko2's, led lightbar behind grill, highlift jack mount side rail, husky Xact front & rear mats, bedrug
    I dont think that you stop you from buying this system. It's a really sweet system from stock thats for sure. Just gotta have the right parts if you know what I mean. It will be corrected, mistakes happen and thats understandable. Lessons learned. Again like I said before. Will be worth the wait. Hopefully moving forward this can be a thing of the past as really its time, money and frustrating on all sides.
     
    charlieyankee88 likes this.
  13. Dec 7, 2017 at 3:37 AM
    #373
    savethewheels

    savethewheels Well-Known Member

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    It won't stop me from buying the system altogether, just glad I didn't get over the holidays. Even with sale pricing, the hassle just isn't worth it to me.
     
    stevotivo12 likes this.

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