Warranty question

Hello TW,

Anyone have experience with warranty service being denied because scheduled maintenance was missed?

I bought a Tacoma OR back in September, 2022. 9 months later I've got ~3700 miles on the odo. Drove home from an out of state dealership 2,200 miles away so I've put on about 1,500 local miles and I probably drive it even less now that the "newness" is wearing off but I still enjoy the heck out of that truck.

The nearest Toyota dealership isn't local and and their service bay is always packed so I wasn't in a rush to take it in for the 6 month service appt. I finally talked to a service advisor about the 6 month appt and mentioned that I am at 3,800 miles and will probably not be at 5,000 at the 1 year mark. He said the 6 month appt is a tire rotation and fluid check and would be a waste of my time (he knows how far away I am from their dealership). I asked if not getting the 6 month service appointment would void my warranty and he said 'no'. I have different wheels and tires now so I don't need the rotation and he said the fluid checks are under the hood only. It's not like they are going to check the differential.

This service advisor took care of my brake issues when the truck was new after the first dealership I went to didn't fix the problem so I don't think he's telling me anything wrong but who knows.

 

Im not sure what your question is. Generally a warranty covers manufacturing and assembly defects. It’s not an insurance policy. Wear items like brake shoes and clutch plates are not usually covered.

 

You are not required to do your PMs at the dealership.

 

I’m sure “neglect” could be used to void a warranty issue. But they’d need to prove the neglect lead to the failure.

I am not a lawyer. Don’t take my advice.

 

As an example, if you never change your oil and the engine blows the warranty repairs will probably be denied. If you change your own oil and have records of doing it then you’ll likely not have any problems.

 

You’ll be fine . Nothing to worry about.

 

Thanks for the reply. I'm just worried about needing warranty service in the future for something that is covered but Toyota giving me hassles about missing the 6 month check. Maybe nothing to worry about given what little they do in that check anyway.

 

i just had a major repair on my 2016, has extended warranty. i do all my own oil changes etc and showed them the receipts and my log of when i did the service. no questions asked.

 

You're right, I read that on the ftc website. Thanks.

 

Btw, don't forget the rice.

 

Exactly the info I was looking for. Thanks for the reply sir.

 

yep, makes perfect sense. I've changed oil and filter many times over the years but this will be the first cartridge. this is gonna be interesting.

 

Only will be an issue if the warranty problem is caused by a pack of maintenance. Typically noon maintenance failures are obvious without even checking the history.

No need to worry.

 

It isn't a big deal, just pay attention to the job and make sure you have a good filter wrench, many here have the Motivx one.

 

Hahahaha . It’s my fav as long as eaten in moderation

 

Extended warranties….. all scheduled maint has to be completed by Toyota or an ase certified mechanic or yourself with detailed records and parts bought.

 

technically, you're correct to the letter of the law. but that's not reality when they've got lawyers on staff for this sort of thing.

https://www.tacomaworld.com/threads/ffs-lets-all-stop-referencing-the-magnussen-moss-act.609911/

 

thanks for all the replies folks, I'll bite the bullet and take it in for the 1 year service w/oil change and do my own after that.

 

I read through some of this while researching warranties. wow, way tmi. hopefully I get lucky and the Toyo just needs regular maintenance and upkeep on the wear and tear items.