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Wet Okole - Good product, frustrated with customer service

Discussion in 'Product Reviews' started by BradleyJ33, Apr 9, 2010.

  1. Apr 9, 2010 at 3:39 PM
    #1
    BradleyJ33

    BradleyJ33 [OP] Geaux Tigers

    Joined:
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    First Name:
    Brad
    Brandon, MS
    Vehicle:
    2010 TRD Sport 4x4 DCSB S/C'd
    TRD Supercharger with URD 2.825" Pulley, Toytec Ultimate Lift, LR UCAs, BFG All Terrain 275/70R17s on Procomp 7089 17" wheels, BAMF rock sliders, Viper 5902 alarm/remote start with smartstart, Pioneer Avic-Z110BT dvd/navi head unit, 2 Pioneer 7" monitors in headrests, 2 Rockford Fosgate Shallow-mount 10" subs pushed by RF Punch 500.2 amp, RF 5.25 components (front doors) and 5.25 full range (back doors) pushed by RF Power 400.4 amp, sound deadened, Whistler pro remote radar detector, scangauge II, debadged, Sockmonkey decals, blacked headlights with FX-R projectors, DDM Tuning HID fogs, Grillcraft upper and lower MX grill with Hella 500ffs converted to HIDs behind, AFE Stage 2 Cold Air Intake, Walbro 255 Fuel Pump upgrade, Dynomax Super Turbo muffler, Bestop Supertop, Wet Okole seat covers, Weathertech floor liners, Pop & Lock tailgate handle, Lighted 4x4 switch mod, 2 110v AC outlets in cab mod, Always at 400W mod, Maplights on with dome light mod, homelink in headliner mod, foglight
    I bought a set of Wet Okole covers for my 2010 TRD Sport DC in the most recent group buy. I love my covers. They are comfortable, fit and look great, and protect my seats from everything. I just acquired some wider headrests from a bench seat for a headrest monitor project and emailed Wet Okole about the possibility of getting covers just for these new headrests, since I already have covers on the rest of the seats. They responded that they would not do only the headrest covers, only complete sets. This makes no sense to me since everything is custom made pre order anyway, and I have already spent $500 with them very recently. Sorry for the rant, I just found this to be very frustrating since now my headrests won't match the rest of my seats.
     
  2. Apr 9, 2010 at 3:43 PM
    #2
    ktmrider

    ktmrider Senior Member

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    Junk
    they have reasoning behind it, a bunch of people wanted to get material for arm rests, but they did the same thing:confused:
     
  3. Apr 9, 2010 at 3:45 PM
    #3
    BradleyJ33

    BradleyJ33 [OP] Geaux Tigers

    Joined:
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    Member:
    #18594
    Messages:
    494
    Gender:
    Male
    First Name:
    Brad
    Brandon, MS
    Vehicle:
    2010 TRD Sport 4x4 DCSB S/C'd
    TRD Supercharger with URD 2.825" Pulley, Toytec Ultimate Lift, LR UCAs, BFG All Terrain 275/70R17s on Procomp 7089 17" wheels, BAMF rock sliders, Viper 5902 alarm/remote start with smartstart, Pioneer Avic-Z110BT dvd/navi head unit, 2 Pioneer 7" monitors in headrests, 2 Rockford Fosgate Shallow-mount 10" subs pushed by RF Punch 500.2 amp, RF 5.25 components (front doors) and 5.25 full range (back doors) pushed by RF Power 400.4 amp, sound deadened, Whistler pro remote radar detector, scangauge II, debadged, Sockmonkey decals, blacked headlights with FX-R projectors, DDM Tuning HID fogs, Grillcraft upper and lower MX grill with Hella 500ffs converted to HIDs behind, AFE Stage 2 Cold Air Intake, Walbro 255 Fuel Pump upgrade, Dynomax Super Turbo muffler, Bestop Supertop, Wet Okole seat covers, Weathertech floor liners, Pop & Lock tailgate handle, Lighted 4x4 switch mod, 2 110v AC outlets in cab mod, Always at 400W mod, Maplights on with dome light mod, homelink in headliner mod, foglight
    I thought they sold them the extra material for the armrests? I know I've seen at least one or two guys on here who have redone their armrests with the black wet okole material. It just doesn't make sense to me when you're custom producing all the orders anyway, it's not like it would be breaking up a premade set. Plus the fact that I just dropped $500 with your company, seems like you could sell me the new headrest covers at your set price. It's not like I'm asking for a discount or anything!
     
  4. Apr 9, 2010 at 4:22 PM
    #4
    Capita

    Capita Well-Known Member

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    Corner Brook, Newfoundland, Canada
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    If you haven't already, I'd e-mail Stephen Castro ( stephen@wetokole.com )

    He was the most helpful out of everyone I emailed.

    If you already e-mailed him just ignore this, Sorry just trying to help
     
  5. Apr 9, 2010 at 6:09 PM
    #5
    BradleyJ33

    BradleyJ33 [OP] Geaux Tigers

    Joined:
    Jun 17, 2009
    Member:
    #18594
    Messages:
    494
    Gender:
    Male
    First Name:
    Brad
    Brandon, MS
    Vehicle:
    2010 TRD Sport 4x4 DCSB S/C'd
    TRD Supercharger with URD 2.825" Pulley, Toytec Ultimate Lift, LR UCAs, BFG All Terrain 275/70R17s on Procomp 7089 17" wheels, BAMF rock sliders, Viper 5902 alarm/remote start with smartstart, Pioneer Avic-Z110BT dvd/navi head unit, 2 Pioneer 7" monitors in headrests, 2 Rockford Fosgate Shallow-mount 10" subs pushed by RF Punch 500.2 amp, RF 5.25 components (front doors) and 5.25 full range (back doors) pushed by RF Power 400.4 amp, sound deadened, Whistler pro remote radar detector, scangauge II, debadged, Sockmonkey decals, blacked headlights with FX-R projectors, DDM Tuning HID fogs, Grillcraft upper and lower MX grill with Hella 500ffs converted to HIDs behind, AFE Stage 2 Cold Air Intake, Walbro 255 Fuel Pump upgrade, Dynomax Super Turbo muffler, Bestop Supertop, Wet Okole seat covers, Weathertech floor liners, Pop & Lock tailgate handle, Lighted 4x4 switch mod, 2 110v AC outlets in cab mod, Always at 400W mod, Maplights on with dome light mod, homelink in headliner mod, foglight

    Yeah, I sent the email through the generic "Contact Us" form on their website, but it was Mr. Castro who responded and said they only do full sets. Thanks for the help though!
     
  6. Apr 9, 2010 at 6:11 PM
    #6
    MotoXdoer

    MotoXdoer taco?

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    San Luis Obispo, Ca
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    06 Prerunner 4.0 a/c beast
    k&n cai 63 series intake, blacked out headlights, blacked out tailights, magnaflow pro offroad 17115 dumped, URD competetion y-pipe, total chaos 3.5" long travel, fox 2.5x8" remote resevoir shocks, allied 4" spindles, toytec 2" AAL, 20% tint up front and 5% rear, satoshi grille, ddm 50w 6000k hid's. wet okole custom trd seat covers with heaters. 4:56 nitro gears with arb rd129 air locker, arb ckmta12 dual air compressor.
    x2 on armrests. not gonna spend 60 bucks to put it in the doors
     
  7. Aug 1, 2010 at 12:08 PM
    #7
    evetsabt

    evetsabt New Member

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    fort walton beach fl
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    2010 tacoma
    having a install problem. who did you get the seat back cover to work with that plastic thing that covers the space between the seat bottom and the seat back. do i need to remove it??
     
  8. Aug 1, 2010 at 12:09 PM
    #8
    evetsabt

    evetsabt New Member

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    fort walton beach fl
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    2010 tacoma
    having a install problem. who did you get the seat back cover to work with that plastic thing that covers the space between the seat bottom and the seat back. do i need to remove it??
     
  9. Aug 1, 2010 at 12:30 PM
    #9
    Capita

    Capita Well-Known Member

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    Corner Brook, Newfoundland, Canada
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    09 TRD Sport Double Cab
    it should just unclip and then you can fold the plastic part up and the covers go right over it. I Believe it unclips from the bottom part of the seat
     
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