What is this dealership trying to do?

Ok, since you have agree upon a price and as long as the dealership gets that amount it shouldn't be their concern where your funds/loan is coming from.
Of course dealerships always want you to finance though them as they get a kick-back, but you shouldn't be required to.

Having said that, Toyota Financial Services typically has very favorable financing. Did you commit to financing through them? If your sales price was dependent upon your agreeing to financing through Toyota then that's
a different story and they have right to press you for your financial/insurance info.

 

You walked into a dealership and filled out a credit app with no truck to look at? WTF were you thinking?

 

No, I was VERY clear with them that we would likely not go through TFS, but would consider it

 

From my perspective, there are 3 separate components of a dealership: Sales, Service & Parts.
I've been with the same dealership for over 40 years.
I step into Sales for a conversation about once every 6-8 years. Each time there's usually a whole new cast of characters. I've only bought vehicles from the same salesman twice. Shortly after the second sale (my '06 Tacoma) he was let go under mysterious circumstances. Both times the price was settled before Finance even got involved and there was no hassle. Point being, developing a relationship with sales starts anew with each vehicle purchase - in my case every 6-8 years. There's no real lasting loyalty with sales.
Service is key in my mind. I have made it a point to get to know the Service Manager and the Shop Manager. It's been the same pair for my last 4 Toyotas. The Shop Manager is certified in all levels of Toyota's line-up. We are on the same page in most all things, personal and vehicle related. I get the straight scoop from him on every question and/or service issue. I trust him to oversee any work done on our Toyotas. While the pricing structure sucks, at least I know I'm not going to get bullshitted. This, to me, is THE most important segment of a dealership.
I've gotten to know most of the guys in Parts. When I need something, it's never at MSRP. Whether or not it's the best possible discount I don't know. If it's got an obscene price tag, I'll shop and they know it. If aftermarket is appropriate, both Parts & Service will confide/confirm that.
-
My main point - I wouldn't write off the dealership because of a shitty encounter in sales. At this point (for me) if the salesperson sucks, I'll work with the Sales Manager. IF (and this has never occurred) the Sales Manager were to push me back to a shitty salesperson, I'll walk. I've never in the last 3 decades made an impulse buy, so I can wait and return when there's a better sales team. Chances are, the next time I'm seriously shopping, one or both will have moved on and I'll have to beat on a new sales crew. I don't care.
As long as I get treated fairly by Service & Parts, I'm good.
-
Keep in mind that I have purposely fostered these relationships. Toyota's parts & services can be pricey - since we push to get 12-14 years out of a vehicle I don't mind paying (a fair price by Toyota standards). If I were to get stiffed by a greenhorn technician there will be Hell to pay, and all above him/her would know it.
-
That's my philosophy & experience. It's been great.
YMMV

 

I'll be a contrary opinion here:

If you got a GOOD price (I don't know your deal) maybe they are deliberately trying to get you to take your business elsewhere in order to sell it to a sucker for full sticker + ADM.

I remember when I ordered a Mustang that was in really short supply and was fetching $10k over sticker at the time. The dealer had buyer(s) ready to go if I bailed on the deal. They did everything possible to make the experience as unpleasant as possible to get me to walk. F&I was a real bastard as well. (I had credit union financing already lined up). When I finished up, they were rudely dismissive "enjoy your new car" on my way out.

May or may not be what's happening here but you never know?

 

I agree. It seems the salesman is just doing his job. Salesmen always have to get the majority of the info together before the buyer steps into the finance office.

 

Exactly.

Seems to me you kinda set yourself up. Hope you can salvage the deal at the agreed upon price.
See my previous post.

 

I worked in car sales 15 years ago, pretty aware of all the scummy tactics and what to do as a buyer. You’ve made some mistakes here, but it’s not too late. The good news is that the truck you want has been located. That means it’s somewhat local, or is at the port. You can just go to another dealer and still obtain the same truck (assuming this dealer actually secured it and will give it up).

Mistake 1: filling out a credit app so soon. If you are bringing your own financing or selling all your GME and paying cash, it shouldn’t matter to the dealer nor be required to find the truck. They are simply inching you along in hopes to “trap” you into the deal. They can structure a deal without knowing your credit score. They simply wanted your credit so that they can shop rates with banks.

Mistake 2: dealing with the sales guy that’s an idiot. If he’s a dick, doesn’t know his product, harassed you... bail. Go through Costco auto affiliate or the internet manager. Floor sales guys are all over the place in terms of skill, tact, and level of dishonesty.

I could go on... my advice, get the sales manager on the horn and tell him how it’s going to be. Your terms. If he fucks with you, reach out to the internet manager at the next dealership and explain the situation, give him your terms and provide the trucks VIN. If he’s worth his salt he can structure the deal, secure the same truck, and won’t jerk your around. You already have a hard inquiry on your credit from the first dealership, so damage is already done. You can re-run your credit again a few times within the next 30 days and it won’t impact your score again. Feel free to pm me if you want me to look at anything specific and provide my .02

good luck!

 

I read your previous post and agree. Overall, I've been happy with service.

There really shouldn't be any further issues. The truck is on the lot and I'm meeting with finance at 10am tomorrow.

 

Didn’t read others posts, but I would find a way to check your credit to see if they did an inquiry. If they did, I would be pissed, see if there is any action to take against them, and tell them to dive the truck up their ass. The see how bad they want your business and knock the price down.

 

Yeah, I fucked up, I know

 

Don’t even talk financing until you have a deal and agree to a price not a payment. But run from this dealer that’s not the only truck out there. Good luck.

 

Unsubbed. Best of luck, hope the rest of your purchase goes better.

 

Find the truck that works for you and that meets your budget. Try not to get emotional and don't let your emotions buy the truck for you. Eat something before you go to the dealer, you might be there a while.

As others have mentioned, it's near the end of the month and dealers get a bonus for selling x amount of cars per month and get a kickback for financing through them or their banks. (normal and don't ask them about it)

They may have pre approved the loan based on your credit app, which is not a bad thing necessarily if you're buying and financing through them. Know your credit score and google current car loan rates. Toyota is usually pretty comparable to what other banks offer.

Lots of Tacoma's and Toyota dealers, so don't be afraid to walk out. I burned through 4-5 dealers before eventually negotiating my deal directly with the sales manager at his desk, but I worked in sales at the time at another dealer.

New cars don't have much profit built into them if you negotiate at invoice. Most profit is made through trade ins and extras sold at the finance department (extended warranties, paint protection, tint, ect.)

 

Did you put down a deposit when you signed the purchase agreement?

 

OP, at first it was hard to follow your story but as more details came out it seems like two things are clear. First, you have a sales contract. Second, you have an unpleasant sales person and you haven't locked down your financing.

Okay. You are where you are. Water under the bridge at this point. And, as the gentleman from CT pointed out, once the transaction is over you won't be dealing with the jerk of a salesperson. You will be working with the service people and from your story you point out that you have a good relationship there.

So the question I have for you is this -- do you like the truck that they have for you? Are you happy with the price? And is it a good deal? If it is, then you get to dictate the final terms of how the transaction will be completed. But if the answer to the questions are no -- then walk. If they are then the unpleasant sales experience will be worth working your way through.

If I were in your position and I liked the truck and got a good price for it, here is what I would do. Go back. Tell the sales person you are pretty unhappy with his approach but you still want to do a deal. Ask to meet the sales manager and the finance person. Let them know the same thing. Tell them look -- this is not a great way to deal with new customers (especially repeat customers) but you would like to complete the deal as pleasantly and professionally as possible. If they are reasonable people, and most of them are, they will look to make it up to you. Maybe they will throw in an accessory or do something to clear the air, kind of thing.

Complete the deal -- but only if it is in your best interest. Then walk away.

Two final things. You can always refinance. Say you took their bank deal. Wait 10 days and then refinance. I know people who do that all of the time. Some even just write a check and pay off the loan. But it is not a hassle really. I know people who take the best deal because the dealer is banking on making it up on the back end and then they refinance just to prove a point.

Finally, on the way out, stop by service and say look I just bought a new truck here. Those dudes are totally unprofessional. But I know you are the one I will be working with going forward and I look forward to it. You would be surprised how quickly you can build an ally that way. Most of the service people don't like the sales folks and it is a nice way to start to build a good service relationship.



Good luck. Please post back how the whole thing ends ... look forward to hearing the good news !

 

If you stick with this dealer and have the option, go to a credit union and get a loan. Once they know the purchase price, they'll cut you a check and you show up at the dealer and pay for the truck with that check. It's the only way to purchase new, IMO.

 

I'm sure I didn't know what I doing in my few attempts at buy a Tacoma and I never bought new before. I how ever looked up some info on it watched some YouTube videos on it and formed my strategy.
I did not fill out any loan application at the dealership till the day I was taking the truck home. I did put down a deposit when they gave me a price and found a truck they were going to get in for me. We did speak about finance and down payment in serval emails. I was pre approved at my credit union. On the day I picked it up they wanted to try their lender (toyota) to beat or Match the rate I had and they were able to. So I did use theirs.
I was never asked for the exact down payment amount until that day as well. I did send the vin to my insurance agent and she faxed an insurance card to the dealership after adding it to my policy but in most states all you need is proof that you have an auto insurance policy, then you have so many days to add the new vehicle to the policy. The state or your insurance or the lein holder usually dictates that.

Something is not good with that dealership. Seems worse than the first Toyota dealership I went to. I would go elsewhere.

 

Before I even found my truck I had already agreed to inhouse financing with a credit app and agreed apon a $500 cash down payment. They found the truck I wanted and brought it in at the negotiated prices I accepted on trade and purchase....truck came about 2 weeks early and only had about 3 miles on her (they took it for a wash and full fill up)...if that.

I think a lot of you guys posts are hilarious....


In my case I had the new truck keys in my hand before any serious documents were signed....you got to watch carefully when you get to the finance office for any inaccuracies and stick to your guns, it's not a big deal....these guys will burn ya if you don't play the game right

 

You're quite ignorant. This is common when buying NEW. The trucks aren't on the lot. The dealer will do a "dealer-trade" and relocate the truck in the Toyota system from another location, usually from the same state or neighboring states and this can take days or weeks.

You may be asked to put down a deposit or other agreement to show confidence in the deal for the dealer to go through the trouble of moving the vehicle. Once the vehicle is on site then you go back and go through the finishing stages of the financials, signing papers and other stuff. You aren't "buying" anything until the truck is on the lot but yes you do run the finance/credit stuff before the dealer will agree to invest in the physical transfer of the NEW vehicle.