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WTF - Headstrong Return Policy?

Discussion in 'Vendor Reviews' started by JayTee, Jan 2, 2019.

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  1. Jan 2, 2019 at 11:59 AM
    #1
    JayTee

    #1
    JayTee [OP] Well-Known Member

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    Hey Guys.....let me start this by saying I understand many people here like to support Marie & Headstrong, and although Ive never death with her personally, I’m sure she is very nice.
    And because of that, I am expecting some strong opinions here, but felt this needed to be brought to light.

    That said, have you guys seen their return policy?
    If not check it out below.

    It’s something out of a archaic monopoly and will these three policies will ensure I never buy from them again:
    - you pay return shipping - ok thats pretty standard stuff right?
    - but wait there’s more - they charge a 25% restocking fee - so old school and a punch in the gut as far as im concerned . . .
    - but wait, THERE’S EVEN MORE - even though they quote things on their site as “free shipping”, its not. If you return something they want you to reimburse them for originally shipping it to you!

    Let me model this out for you for an order I recently placed for an AAL that cost $100 from their site (and was planning to return as it wasn’t needed after all):
    $100 - Original AAL Cost
    ($25) - Headstrong Restocking Fee
    ($15) - Cost for Return Shipping
    ($15) - Headstrong Reimbursement for “Free Shipping”
    ———
    $45 - My Net After Return from a $100 purchase . . .

    upload_2019-1-2_11-39-49.jpg

    upload_2019-1-2_11-39-49.jpg
     
    JayTee, Jan 2, 2019
    #1
  2. Jan 2, 2019 at 12:03 PM
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    Taco-Grinder

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    Taco-Grinder, Jan 2, 2019
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  3. Jan 2, 2019 at 12:05 PM
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    TacomaSport86

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    TacomaSport86 2010 Tacoma/2016 4Runner Pro

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    TacomaSport86, Jan 2, 2019
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  4. Jan 2, 2019 at 12:08 PM
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    Admiral_Akbar

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    Admiral_Akbar Well-Known Member

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    ($25) - Negative online review
     
    Admiral_Akbar, Jan 2, 2019
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  5. Jan 2, 2019 at 12:16 PM
    #5
    P2W

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    P2W Whut?

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    P2W, Jan 2, 2019
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  6. Jan 2, 2019 at 12:30 PM
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    kakwvu

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    kakwvu Almost Heaven

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    I guess I’m confused why you’d return it without knowing their return policy. You could have sold it locally for more.
     
    kakwvu, Jan 2, 2019
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  7. Jan 2, 2019 at 12:30 PM
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    hoarder23

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    hoarder23 Truck fell over

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    That return policy is pretty standard for a drop shipper like Headstrong. They don't have a warehouse so they will have to store the item. It's likely opened so they won't be able to sell it for full price.

    Rough lesson in doing your research before you buy. Try selling it locally you will likely get more than $45 from someone.
     
    hoarder23, Jan 2, 2019
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  8. Jan 2, 2019 at 12:37 PM
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    eccracer104

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    eccracer104 O.G. Member

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    eccracer104, Jan 2, 2019
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  9. Jan 2, 2019 at 12:40 PM
    #9
    Gunshot-6A

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    Gunshot-6A Prime Beef

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    Gunshot-6A, Jan 2, 2019
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  10. Jan 2, 2019 at 2:07 PM
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    JayTee

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    JayTee [OP] Well-Known Member

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    Haha - yeah me either.
    Spell check or Freudian or both.....wonders never cease.

    Thanks for the feedback guys.

    I get that others have similar practices, but that doesnt make it good in my book.
    Just tells me that this is an old school industry that is ripe for someone to come in and turn it upside down......just a matter of time.
    And those who dont lead or follow quickly with be out of biz.

    Happy New Year!
     
    JayTee, Jan 2, 2019
    #10
  11. Jan 2, 2019 at 2:12 PM
    #11
    andrew61987

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    andrew61987, Jan 2, 2019
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  12. Jan 2, 2019 at 2:12 PM
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    eccracer104

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    eccracer104 O.G. Member

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    I second this motion.
     
    eccracer104, Jan 2, 2019
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  13. Jan 2, 2019 at 3:36 PM
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    Taco-Grinder

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    Taco-Grinder It's all part of the adventure.

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    Taco-Grinder, Jan 2, 2019
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  14. Jan 2, 2019 at 3:42 PM
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    Unchained 5150

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    Unchained 5150 Rick

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    Unchained 5150, Jan 2, 2019
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  15. Jan 2, 2019 at 3:43 PM
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    Wyoming09

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    Wyoming09 Well-Known Member

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    Sounds rather on the low side to me our return costs are much higher
     
    Wyoming09, Jan 2, 2019
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  16. Jan 2, 2019 at 3:43 PM
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    Extra Hard Taco

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    :rofl:
     
    Extra Hard Taco, Jan 2, 2019
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  17. Jan 2, 2019 at 3:47 PM
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    xterra9171

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    xterra9171, Jan 2, 2019
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  18. Jan 2, 2019 at 3:54 PM
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    Mully

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    Mully Well-Known Member

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    Mully, Jan 2, 2019
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  19. Jan 2, 2019 at 3:55 PM
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    rmepilot

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    rmepilot Well-Known Member

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    rmepilot, Jan 2, 2019
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  20. Jan 2, 2019 at 3:55 PM
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    Gunshot-6A

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    Gunshot-6A Prime Beef

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    Less a restocking fee and initial shipping. Not sure what the OP expected. #alwaysreadthefineprint
     
    Gunshot-6A, Jan 2, 2019
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