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Crap customer service from Tire Rack

Discussion in 'Vendor Reviews' started by tacomathom, Apr 11, 2015.

  1. Apr 11, 2015 at 2:51 PM
    #1
    tacomathom

    #1
    tacomathom [OP] Well-Known Member

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    It's not new, it's not Mexico
    February of this year I damaged a tire on my '14 Miata & ordered a replacement tire from Tire Rack. Tire Rack's shipping vendor, UPS, lost the tire.
    Because Tire Rack doesn't have 24/7 customer service I had to leave a message asking where was my tire. When I finally got through to a Tire Rack customer service agent, Abel, I was told I would have to wait a week or longer for UPS to conduct a "missing package investigation" and there was NOTHING further he could do.
    The next day I exchanged e-mails with Bonnie from Tire Rack customer service. She said they would be willing to send out a replacement tire, but I would have to come up with a different address because UPS won't deliver to an address under dispute. I wasn't planning to move any time soon, I'm not using an installer and my work doesn't accept personnel packages. I guess using a different shipping company was out of the question.
    After that I went to the Kirtland AFB exchange auto shop & ordered a tire from them. It was $8 more but at least I got my tire.
    I had bought tires and wheels from Tire Rack before without a problem, but when something went wrong they fell flat on their faces & put all the burden on me. I sent my money to the right place :notsure: WTF Tire Rack?
     
    Last edited: Jun 12, 2016
    tacomathom, Apr 11, 2015
    #1
  2. Apr 11, 2015 at 3:08 PM
    #2
    Willbeck

    #2
    Willbeck Well-Known Member

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    Huntington Beach
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    In their defense, there's not a whole lot they can do once UPS has it. It Become's UPS's issue, and they're usually a bitch to deal with.
     
    Willbeck, Apr 11, 2015
    #2
  3. Apr 11, 2015 at 3:18 PM
    #3
    rev25sharp

    #3
    rev25sharp Well-Known Member

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    +1
     
    rev25sharp, Apr 11, 2015
    #3
  4. Apr 11, 2015 at 3:23 PM
    #4
    tacomathom

    #4
    tacomathom [OP] Well-Known Member

    Joined:
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    It's not new, it's not Mexico
    No. They could have sent me a replacement tire immediately using a different shipper. It's not the customer's responsibility to deal with the shipper.
     
    tacomathom, Apr 11, 2015
    #4
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