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Locking problem

Discussion in 'Pop & Lock' started by Tpayne, Jun 10, 2016.

  1. Jun 10, 2016 at 2:05 PM
    #1
    Tpayne

    #1
    Tpayne [OP] Active Member

    Joined:
    Jan 20, 2016
    Member:
    #175554
    Messages:
    28
    Gender:
    Male
    First Name:
    Tyler
    Central Jersey
    Vehicle:
    2018 TRD Offroad w/ 6 speed
    20% Tint Uptop Overland Alpha roof rack 43" Caliraised combo light bar Caliraised side projecting ditch lights
    About two months or so ago I purchased and installed one of your systems on my 09 Tacoma. Everything was great. I didn't have to worry about someone easily getting my tailgate open and stealing the contents. I followed the install steps down to the last word. However, a few weeks I unlocked my tailgate and couldn't lock it. I took the cover apart thinking maybe something came undone but everything is still in place. Do you have any suggestions on what I could try to get the lock to work again?
     
    Tpayne, Jun 10, 2016
    #1
  2. Jun 13, 2016 at 6:44 AM
    #2
    Pop&LockLLC

    #2
    Pop&LockLLC Well-Known Member

    Joined:
    Jul 15, 2015
    Member:
    #159522
    Messages:
    85
    Green Bay, WI
    I'm sorry to hear that this happened! What part number is it?

    If it is a power lock, glitches can happen due to wiring whether there is a loose connection or corrosion. If it as manual lock, the best way to figure out if it is the cylinder itself is to give our tech support a call. Either way I would give the Tech number a call because Joe will be able to help you out pretty quickly.

    Technical Support (800) 342-5911 Option 1

    Thanks for reaching out. Let me know if I can help in any other way!

    Cheers,
    Jacqui- Pop & Lock Marketing
     
    Pop&LockLLC, Jun 13, 2016
    #2
  3. Jun 20, 2016 at 2:09 PM
    #3
    Tpayne

    #3
    Tpayne [OP] Active Member

    Joined:
    Jan 20, 2016
    Member:
    #175554
    Messages:
    28
    Gender:
    Male
    First Name:
    Tyler
    Central Jersey
    Vehicle:
    2018 TRD Offroad w/ 6 speed
    20% Tint Uptop Overland Alpha roof rack 43" Caliraised combo light bar Caliraised side projecting ditch lights
    Tpayne, Jun 20, 2016
    #3
  4. Jun 21, 2016 at 9:55 AM
    #4
    Pop&LockLLC

    #4
    Pop&LockLLC Well-Known Member

    Joined:
    Jul 15, 2015
    Member:
    #159522
    Messages:
    85
    Green Bay, WI
    Ahhhh alrighty. Yes, I would suggest calling the number that I provided if you haven't already. Let me know if I can help in any other way!
     
    Pop&LockLLC, Jun 21, 2016
    #4

Products Discussed in

Pop & Lock PL5400 Black Manual Tailgate Lock with Bolt Codeable Technology for Toyota Tacoma
$95.59
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