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Cbi off-road won't answer

Discussion in 'CBI Off-Road Fab' started by Camerond05, Oct 3, 2016.

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  1. Oct 3, 2016 at 8:54 PM
    #1
    Camerond05

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    Camerond05 [OP] Well-Known Member

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    I ordered a 2nd gen Tacoma antenna bracket (thinking it was for the rear) and it's for the ditch mount.. they will not answer my emails (have sent 4) will not answer my calls (called 4 times) all I want to do is return it. Any ideas?
     
    Camerond05, Oct 3, 2016
    #1
  2. Oct 3, 2016 at 8:56 PM
    #2
    Dalandser

    #2
    Dalandser ¡Me Gustan Las Tacos-mas!

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    When did you first try to contact them?
     
    Dalandser, Oct 3, 2016
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  3. Oct 3, 2016 at 8:57 PM
    #3
    Camerond05

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    Camerond05 [OP] Well-Known Member

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    September 28th, Wednesday.
     
    Camerond05, Oct 3, 2016
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  4. Oct 3, 2016 at 9:00 PM
    #4
    Dalandser

    #4
    Dalandser ¡Me Gustan Las Tacos-mas!

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    I don't know anything about this company, but a week seems like a reasonable time frame to get back to a customer. Hopefully they'll get back to you in the next couple days. They have a Facebook and Instagram account - I'd hit them up there too - sometimes that gets the ball rolling faster with certain companies.
     
    Dalandser, Oct 3, 2016
    #4
  5. Oct 3, 2016 at 9:01 PM
    #5
    EDDO

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    EDDO                         

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    EDDO, Oct 3, 2016
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  6. Oct 3, 2016 at 9:01 PM
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    eon_blue

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    eon_blue Most Improved Member

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    eon_blue, Oct 3, 2016
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  7. Oct 3, 2016 at 9:01 PM
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    eon_blue

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    eon_blue Most Improved Member

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    eon_blue, Oct 3, 2016
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    EDDO[QUOTED] likes this.
  8. Oct 3, 2016 at 9:11 PM
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    tomwil

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    tomwil Well-Known Member

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    [​IMG]
     
    tomwil, Oct 3, 2016
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    Camerond05[OP] and AR15xAR10 like this.
  9. Oct 3, 2016 at 9:12 PM
    #9
    Camerond05

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    Camerond05 [OP] Well-Known Member

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    Thanks man.
    Thanks
    thanks
     
    Camerond05, Oct 3, 2016
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  10. Oct 3, 2016 at 9:17 PM
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    EDDO

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    EDDO                         

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    Hope you get your situation resolved soon. Was surprised to see this thread as this has not been my personal experience with CBI in the past.
     
    EDDO, Oct 3, 2016
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  11. Oct 3, 2016 at 9:18 PM
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    eon_blue

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    I've heard nothing but good things about them and I'm sure there's a reasonable explanation for the delay in getting back to you, I expect it will be resolved.
     
    eon_blue, Oct 3, 2016
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  12. Oct 3, 2016 at 9:21 PM
    #12
    Camerond05

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    Camerond05 [OP] Well-Known Member

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    Yeah I have heard nothing but good aswell, and was about to buy both front and rear cbi bumpers!
     
    Camerond05, Oct 3, 2016
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  13. Oct 3, 2016 at 9:21 PM
    #13
    T4RFTMFW

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    T4RFTMFW Well-Known Member

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    CBI is great.

    Hang tight, there'll be a reason they haven't been able to handle your attempts.
     
    T4RFTMFW, Oct 3, 2016
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    Camerond05[OP] likes this.
  14. Oct 3, 2016 at 9:22 PM
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    Camerond05

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    Camerond05 [OP] Well-Known Member

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    Good to hear. I was starting to get worried.
     
    Camerond05, Oct 3, 2016
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  15. Oct 3, 2016 at 9:24 PM
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    EDDO

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    EDDO                         

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    CBI really is great; guess I'm a fan. :anonymous:
     
    EDDO, Oct 3, 2016
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    T4RFTMFW likes this.
  16. Oct 3, 2016 at 9:26 PM
    #16
    Camerond05

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    Camerond05 [OP] Well-Known Member

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    This looks awesome man. I really need to get me some of those! Hopefully when they email me back I will
     
    Camerond05, Oct 3, 2016
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    EDDO[QUOTED] likes this.
  17. Oct 5, 2016 at 9:30 AM
    #17
    Danactive

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    Danactive Instagram: xxdanactivexx

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    try calling in the morning time... they get really busy in the afternoons in and out of the office... Plus they're always on the road at shows or excursions so just be patient and they'll make contact with you.
     
    Danactive, Oct 5, 2016
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  18. Oct 5, 2016 at 8:01 PM
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    Camerond05

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    Camerond05 [OP] Well-Known Member

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    Yeah looks as if they're pretty busy now. Still no response, still waiting. Thanks
     
    Camerond05, Oct 5, 2016
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    Danactive[QUOTED] likes this.
  19. Oct 6, 2016 at 7:34 PM
    #19
    Camerond05

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    Camerond05 [OP] Well-Known Member

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    Update: Cbi replied and I will be getting a refund. Thanks everyone
     
    Camerond05, Oct 6, 2016
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    300AACTaco, .45 JHP, EDDO and 1 other person like this.
  20. Nov 2, 2020 at 5:17 AM
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    CalvaryBlueTRDSportA.C.

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    CalvaryBlueTRDSportA.C. Active Member

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    I ordered a bed rack, estimated to ship oct 20. Emailed the 22nd asking if there was any update on shipping estimat. Asked again 6 days later. Still no response as of yet. They sure got my $ though.
     
    CalvaryBlueTRDSportA.C., Nov 2, 2020
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