Geo Adventure Gear Group Buy

I hope man. It's sucks cause since I have had this tent I have done 1 hungry valley trip 1 Johnson valley trip and 2 Mojave trips, and I'm going to Mojave this weekend, and guess what.. I can't use the them again. Super upsetting

 

I'm definitely having ladder issues too. Won't lock unless all the way extended

 

Any word on group buy?

 

Wishing for another one coming up soon camping season is right around the corner.

 

Yeah it just won't lock in place. My tent is only 5 and a half feet off the ground

 

The two upper rungs on mine will not lock, I can make it stay by using a bungee cord around the unlock tabs. I have been emailing about a replacement but have not sent mine back yet.

 

My ladder is terrible. It will not hold no matter what I do. About to order a slide ladder from cvt

 

So it seems like the replacement ladders are not fixing the issue.......

 

It is just a slight hiccup, don't doubt the tent or the company, or especially Ander Urdeneta who is an extremely stand up guy. He has been working really hard to make my situation right, and I'm sure he's doing the same for the rest of you. He has been in contact with me even on his personal time, to fix my issue. I know it's a bummer and I may be contradicting my self a little, but just be paitent and Ander will make sure you get what you paid for. You can't blame Ander or geo adventure gear for the failure of the ladder. The manufacturer of the ladder might have had a bad batch, and I am positive they are more then aware of it. Take the exploding Samsung phones for example, they had a different manufacturer make the batteries and failed on a catastrophic level, that made these phones explode on your face (giggity) but they made it right and yet still people buy Samsung crap lol. This is only a slight issue that will not harm you. You will know immediately if the ladder is defective before it causes any harm, so don't be alarmed. And no, geo adventure gear did not tell me to say any of this. I just feel like it's right to give praise to Ander for grade A+ customer service, only a hand full of companies go this far to help their customers. Thank you Ander and @GEOADVENTUREGEAR

 

Ohh don't get me wrong, not blaming the company nor Ander. He was extremely helpful so far and offered a replacement also. I just didn't get a chance to record a video to show that my ladder keep collapsing.

 

Hello, I dont think we've been receiving your emails i have non on file please PM me.

 

Thank you for the review, on behalf of Geo I apologies for the inconvenience for those who are having ladder issues or had any discontent in any way shape or form. we are working on solving the issue.
Happy to read that after all everyone seems to be satisfied with the product and were only progressing!!

 

I believe you mentioned a new model coming out, does this one use the same ladder?

 

yes it does and to clarify we have been using this ladder system for a long time and very rarely had issues with it (that is why we sticked to them). We are in communication with the manufacturer to determine if it was a defective set. we are working the best we can to get things together for those having issues.

 

Is there a way of taking them apart and make adjustments? Do you know by any chance?

I hope i can get a video to you this weekend!

 

i will try to make one shortly!

 

I feel the problem is the plastic lock clips are not holding properly

 

Make what? Though I am supposed to get you a video for warranty purposes?

 

yes, sorry i didn't specify a video on how to get the ladder working properly.

 

Website product section isn't working for me