Prinsu Roof Racks - terrible terrible service

On November 3rd I put in an order for a Prinsu Designs roof rack for my 2010 Toyota FJ. I chose the rack because I like the design, look, and functionality it offers. I emailed the owner of the company to find out how long it would take and was told 2-3 weeks. This was the lead time for all the other racks I was considering so I went ahead and bought the rack and corresponding windscreen that has a cutout for my lightbar.


Cut to 11 weeks later and I still have not even received my rack. This is after multiple emails and excuses from the owner of the company. During this timeframe he had started and fulfilled a group buy on Tacomaworld.com of 25+ roof racks but obviously couldn’t be bothered to finish my product. In the 12th week I received my roof rack. I still like the design and got it assembled fairly quickly. A few problems popped up though, he sent me the wrong wind screen so now I can’t mount the rack until I get the right windscreen. I also only received enough bolts to attach half of the cross members, forcing me to go out and buy a product that I had already paid for (thinking I would actually be able to mount the rack)


Cut to 17 weeks later and I have not received the windscreen yet…once again multiple emails and multiple excuses about vendors and being busy. So I have had a roof rack sitting in my living room for 4 months with not much hope that I am going to get it installed. I have initiated a return of the product through the credit company and I am expecting it to be an ugly mess judging by the terrible service I have already received.


I am a lifelong diehard Toyota fan and own a Tundra, Tacoma, and FJ…I would have been a great spokesman for this company but after this experience I will be posting about my bad experience on all of the websites…I realize I will be bashed by the fanbois as not supporting the little American made product but this is my only recourse as a customer. I have not received a product that I was promised when I paid for it.