Demello Off-Road

I have a couple experiences with DeMello...

Jason (@JDEMELLO) had posted a deal on some sliders that they had mistakenly made .5" too high. I jumped on the deal and contacted Tiffany (@Tiff@DeMello) to make an appointment to come in and get the sliders installed. She responded to my emails in a reasonable time frame which was great.

So I came in on the day of my appointment and met Jason and he asked me if I wanted them to drill the extra holes when they install the sliders and I said yes. I picked up my truck after the install and drove home. As I was inspecting sliders I noticed that one of the bolts had not been tightened (I should have checked before I left DeMello). So I went under the truck to tighten the bolt. While I was down there I noticed that the extra holes had not been drilled. I was pretty disappointed since I drove over and hour to go to DeMello and took a day off of work (again, should have checked before I left). I contacted Tiffany about it and she didn't give me a hard time at all and helped me make an appointment for the weekend. They are not open on the weekends but she scheduled one of their guys to come in just to help me out.

The day before I am supposed to go DeMello to fix the sliders I received my Icon Stage 4 suspension and had it installed by a local shop. When I got my truck back the rears looked like this...



no shock mount notches and the reservoirs were mounted in the strangest places. I told the installers that I wanted the notches done and the reservoirs relocated to the correct place. They tried to convince me that it was fine and that this "wasn't their first rodeo". But they said if I really wanted it done I could come back the next day and they would take care of it. So I took them up for that even though I was a little uncomfortable having them do further work on my truck, and planned to take it there after I got back from DeMello.

So Saturday morning comes around and I am at DeMello and met Daniel and his kids. He took a look at my suspension and was shocked (pun intended). I told him that I had cash and I could pay him to fix it but I understood if he couldn't because he had his kids with him and I didn't go there for that work. But before I could even finish my sentence he said he would take care of it! He even inspected the front suspension! I genuinely felt that he cared about my truck and my safety. I spent a decent amount of my hard earned money for the suspension and it should have been installed correctly.

I can't say enough about DeMello. I will be purchasing all DeMello armor, when that time comes haha! In my opinion it is better to spend a little bit more to have your parts installed by a place that are experts with your vehicle than to take to a shop that you are not sure about just to save a few bucks. Lesson learned. I now have peace of mind that my suspension and sliders are good to go. DeMello has earned my future business! These guys really care! Great customer service. Couldn't be happier.

 

Great story! Never done business with them but I hear they make nice stuff!

Most of the vendors here on TW are amazing!

Scary what some local shops will do...

 

I'm glad Daniel got you all taken care of. Sorry about the miss-understanding on the holes drilled.

I'm glad Daniel got your suspension fixed too, believe it or not we have seen worse installs on suspension. BTW the other picture Daniel showed me of the resivor under the frame. Could have been way worse if you had gone off road.

Glad we got you all taken care of.