Can't get online with Macbook

I have a Macbook Air... in the last week I have been unable to get online through safari. It just comes up and says Safari is unable to find page. Or it will give me a pop up saying another computer is using my IP address and to change it... I am not a Mac person or all that into computers to try and fix this. Any help would be appreciated.

 

No have not tried that because I'm on it now.... I tried to use it 4 different times today and couldn't and I just tried and it worked. but thats how its been off and on for a week or so.

No haven't taken it anywhere to see about it working on another wifi

 

I use a Macbook with safari and don’t have issues. Have you tried installing another browser? Are there other computers or devices on your home network.

 

Yeah i tried google chrome and same issue. no other computers just phones and tablets

Ill have to try and reset the modem.... but once i do i don't know if ill be able to get back on TW on the computer

 

Reset the modem first, then the router if separate. The router will remember the settings as will the Mac. Can you connect via WiFi on your phone/tablet? Or is it falling back to LTE?

 

disconnect your Mac from the wifi than try logging on again.Sometimes that helps just disconnecting.

 

Ive tried that and no luck

 

I have had this issue before on my MacBook. The reason was that once you sign on to WiFi with the MacBook,it tends to store the ip address that was assigned by the router. If at some point the MacBook was turned off and the router assigned the same ip address to another device, the MacBook will have issues connecting to the internet. This should be resolved by powering down or turning WiFi off on any devices that connect to your router including the Mac. Then reboot your router. Then power the devices back up one at a time after the router is back online starting with the Mac.

 

Thanks for the information I didn't know it stored IP address or two devices could get the same address.


I just unplugged the modem/wifi for a few and the computer let me get right back on.


Thanks for all the help

 

After turning off/on your laptop WiFi, rebooting the modem/router should be the first go-to. It will resolve most issues.

 

Must have been the modem... unplugged it and it all works now. thanks