ov tune issues.

So here I am sitting in my truck when its 104 degrees outside trying to get this ov tune to work. So my problem is that when I open the software and plug in the hardware to my truck and computer the vf tuner software dosent see my truck. I am trying to complete the final step of the registration process but I cannot get the information I need because the software and hard ware cannot see my truck so to speak. Ofcoure vftune dosent have an actual troubleshooting page or any troubleshooting information and can only be contacted through email and will only respond back at their leisure. So if anyone can help I would appreciate it. In the instructions its page 21-23

 

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