PSA FOR KC METRO AGAINST TINTSMITH

This does not pertain to my taco, but you guys should be warned before getting tint at tintsmith kc.
I brought in a dealership new 2020 brz. Paid good money for the mid tier tinting all the way around. I got my car back 4 hours past the quoted time. Which is ok. However, I got it back covered in tinting solution. Inside and out. I washed and detailed it this morning to find an absurd amount of scratches. Hood, roof, fenders, and rear bumper. I called and spoke to Isaak. He explained that it is virtually impossible that this could have happened as they don't cut tint on a car. All of these scratches are consistent with lining up the film and cutting. And or dragging tools along my car. I've been redirected to JR, and I hope he contacts me asap. I've had plenty of higher end vehicles done here, planned on two more, and this is an absolute first. I will not recommend or return until this is made right. A brand new car...

Update: went back up to show damage to JR.
Told him I washed the vehicle to prep for my aero install. Says I must have scratched it using a microfiber towel. Gouged, extended scratches with a microfiber towel... He offered to show me video in the shop, which clearly isn't going to show the vehicle 100% in their possession. I can say with 1000% certainty, they were not there when I handed Isaak my key fob. So between me handing him my key, and watching it pull up to the curb, it was damaged by someone or something. Neither want to take responsibility, and I will trash this place to anyone who will listen. It happened at some point in their possession. If they can own up to their own negligence, then I will consider changing this review. I can make more money. I cannot make more time. And I was just robbed of a lot of time.

Plenty more pics, and they have even more excuses. You've all been warned.

 

that looks terrible. any update?

 

Yup. 3 months later and bubbles everywhere front and rear. Id rather look at it every day than to leave it with them again. Lots of hours in paint correction, and the decision to just make it a track/daily since they screwed me better than an expensive escort.

 

i'm not sure about the process however I would be looking in the small claims court. Best of luck

 

Haha I'm well past it. But an elephant never forgets. And it'd be rude not to reply. Welcome to tw, man. Lots of good folks and info here.