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Autoplicity - do not recommend

Discussion in 'Vendor Reviews' started by chadderkdawg, Mar 17, 2014.

  1. Mar 17, 2014 at 7:40 AM
    #1
    chadderkdawg

    #1
    chadderkdawg [OP] Don't ask questions you don't want the answer to..

    Joined:
    Apr 29, 2011
    Member:
    #55763
    Messages:
    8,148
    Gender:
    Male
    Des Moines, Iowa
    Vehicle:
    09 FX4 F150
    A lot of people have had great reviews of autoplicity, I however was not so lucky. Their website incorrectly listed that they had wheels in stock (40+) when they were actually backordered. When I called customer service they couldn't tell me where my wheels were or when they would come, so I canceled my order. I actually found out from 4 Wheels Parts that they were backordered... Anyway, they issued a refund to me on the 11th of March, it is now the 17th and I still don't have my money. I've put in 4 or 5 requests with customer service and get no response, and whenever I call I have to wait on hold for 20 minutes and then when someone picks up they put me back on hold before I get a chance to say anything. Still no resolution here...

    Just wanted to share for anyone thinking about buying from Autoplicity.
     
    chadderkdawg, Mar 17, 2014
    #1
  2. Mar 17, 2014 at 7:52 AM
    #2
    Navar

    #2
    Navar Well-Known Member

    Joined:
    Sep 14, 2012
    Member:
    #86923
    Messages:
    959
    Gender:
    Male
    First Name:
    Steve
    Corona CA
    Vehicle:
    07 Tacoma TRD Sport 4x4
    Washed it, Icon suspension, Icon UCA
    Call your credit card company and let them know. They could be able to reverse the charge for you.
     
    Navar, Mar 17, 2014
    #2
  3. Mar 17, 2014 at 8:10 AM
    #3
    RAT PRODUCTS

    #3
    RAT PRODUCTS Well-Known Member

    Joined:
    Apr 12, 2010
    Member:
    #35140
    Messages:
    13,728
    Gender:
    Male
    First Name:
    Ryan
    Farmington, MN
    Vehicle:
    Cummins Coal Roller
    Smokin with a smarty.
    I ordered brake lines from them that were back ordered, and they actually went out of their way to send me multiple emails asking if I would like to wait or cancel. After getting several emails, I finally read one and found out I needed to respond.
     
    RAT PRODUCTS, Mar 17, 2014
    #3
  4. Mar 17, 2014 at 8:16 AM
    #4
    chadderkdawg

    #4
    chadderkdawg [OP] Don't ask questions you don't want the answer to..

    Joined:
    Apr 29, 2011
    Member:
    #55763
    Messages:
    8,148
    Gender:
    Male
    Des Moines, Iowa
    Vehicle:
    09 FX4 F150
    Jesus, not sure why my experience is so much different, I have had to initiate every contact that has been made. I contacted my credit card and they will dispute the charge after 15 days.
     
    chadderkdawg, Mar 17, 2014
    #4
  5. Mar 19, 2014 at 9:03 AM
    #5
    Autoplicity

    #5
    Autoplicity Member

    Joined:
    Nov 19, 2012
    Member:
    #91434
    Messages:
    16
    Gender:
    Male
    Hi Chad,

    My name is Nick, I am the operations manager at Autoplicity. No excuses here, I just want to help you get this situation cleared up. I sent you a pm yesterday regarding your order status. Feel free to contact me again via PM or any of the methods listed below.

    Thanks,
    Nick
    ngolemis@autoplicity.com
    800.299.1028 x 103
     
    Autoplicity, Mar 19, 2014
    #5
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