Truckaddons.com...

I bought a winch 2.5 weeks ago from them.. still no shipment notification and they won't respond to my inquiries via email. All phone numbers have had a busy signal for the past few days. Wtf?

 

Well, it was nice while it lasted. Good luck with the winch, Chris. I got my Warn winch through Scott right before Warn raised the price and it came right away.

 

Its like the company just disappeared. I've called every single phone number associated with the company and the retail front in KY. All go to a busy signal.

Today I filed a claim with the BBB and also filed a dispute with my bank to get my $600 back.

 

It appears that the company has closed the doors and fired all employees as of Monday.

 

Interesting ... it appears they have reopened. They will hope that you believe them when they claim that they are under new ownership and management .. I dunno about that.

 

I had the worst time dealing with Scott from truckaddons.com !!! He was really nice taking my $$$ when paying for these mats but when I got them and they did not fit as he and the weathertech website described he was very fishy to say the least. After going nowhere with him after a week or so I sent my credit card company after truckaddons.com and got my money back.

I even got weathertech to admit that there was a problem with the mats over a video conference call and Scott still wouldnt do anything for me. My creditcard company instructed me to mail the mats back to weathertech and they would deal with truckaddons.com . Of course I had everything very well documented and a letter from weathertech stating the mats were defective.

If you are going to order something from them be sure you wont need any customer service from them EVER. I read somewhere that he works for neverenoughauto.com but never the less his reputation follows he should stand with his customers and go to bat to get the problem solved!!! Its not just him... overall customer service is dead now days

the actual problem with these mats was the passenger side hole locations, about a 1/2'' off

 

Exactly how was I a jerk? My job was sales, not returns. I had absolutely NOTHING to do with returns there. I could promise you the world and a new BMW, but the final decision was completely out of my control.

Weathertech knew there were several trucks with a fitment issue just as yours. There were maybe a dozen people on here, all that were taken care of without any issues. Can you explain to me though how the thousands of the exact same part number fit perfectly fine on thousands of other trucks? There is one mold at Weathertech, and that didn't change. Also I might add, I can not recall anyone speaking to me about a video conference call they had with Weathertech. Something specific like that you tend to remember.

I don't work for the crook at Truckaddons anymore, been out of there for a year now. Look back on the sale threads I have here for Weathertech and other products... hundreds of happy campers from that time.

Yes I am at NEA now, but exactly what do they have to do with any of this? I eagerly await you explanation for this question, please answer it. Although it would not shock me in the least to see your silence on this one.

You may be interested to know that I have received calls from several TW members that have "followed" me here. Seems to me they were happy to purchase with us, so I would guess that my reputation is very good.

At the end of the day though .. the most interesting thing to me is that it took you more than a year to post this "review".

 

As an update to my issue, I contacted my bank and they got my funds back. Ended up purchasing the winch somewhere else.

 

Good to know you got it taken care of.

 

Im usually not one to bash on a company like this but you Scott really upset me over this last year. Sure I could have posted earler but I had to hold myself back. I guess another thread sparked me to add to this review.

As for NEA your reputation of not standing beside a customer who you delt with precedes you. People should know that if they have an issue with something you sell them you will not stand beside them the get the issues taken care of.

I would have liked you to back me up on this, I spent a lot of $ with you. It would have been one thing if i just didn't like the product but that was not the case. The product i bought from you was indeed defective and you gave me no help. Gosh you wouldn't even return my calls!

Yes I did call you because of recommendations on TW and thats the only reason I called you! I expected you to send me a Return Authorization Form and Shipping label, gosh even work with the return manager to help get this done. I felt like you had my money and I had my product, it wasn't your problem anymore.

The job as a sales person is to ensure that you are selling a product that is worthy and your customers are happy!!! A good sales person is an excellent problem solver. I didn't get that from you, It was a super pain to take the time out of my day to mail in all the evidence to my credit card company to get refunded.

A good sales person stands besides their customers because in the end a paycheck has to come from someone.

 

Glad Truckaddons is gone they sucked ass.

 

Sales is sales, that was my department. I had ZERO, ZIP, ZILCH, NADA to do with returns there. Regardless of what I said, asked, begged of the returns manager, there was NOTHING in my control at that point. Whether you were willing to follow the direction of the returns manager or not in returning the mats, I don't know, that was the process. EVERY one of these specific fitment issues like this were taken care of in the SAME manner, and strangely EVERYONE came away happy but you.

I processed countless TW orders for Weathertechs, Huskys, tonneaus, suspensions, winches, and so on here .. all happy customers. In those orders, there were occasional returns as well, all handled the same way .. happy customers. I would have to assume that I was most certainly doing my job to the satisfaction of the members here because the orders were still rolling in until the day I left.

Finally, I will say again, that NEA has ABSOLUTELY NOTHING to do with this, so your attempt to tarnish them is ridiculous.

 

And they are not gone BTW, they have reopened claiming new ownership, but that is false.

 

You clearly don't remember me. I asked you to back me up as my sales man and get me the right fitting product. You clearly are not a team player for any company you work for. I hate hearing that "its not my job" when it comes to a situation like this. YOU SOLD A DEFECTIVE PRODUCT, YOU JOIN IN TO DEAL WITH IT!!!

A customer shouldn't have to pay restocking fees in this situation (this is what your return department wanted me to do) and where you should have stepped in and said :I will get you the proper fitting mats just send in the old ones with an RA number!!! You guys were more concerned with the return charges than making customers happy. The company you worked for had poor way in dealing with this and sadly your name was connected to it.

Sure you had several hundred happy customers but you also sold several hundred non defective truck add ons. Im in no way trying to tarnish NEA just speaking of my experience in dealing with a guy named Scott that worked for truckaddons who didn't back me up when I received a faulty product.

Im done with this have a nice life and BACK UP YOUR CUSTOMERS (my only grief with you) BACK UP YOUR CUSTOMERS @ IT'S YOUR JOB BUDD

 

Where you feel I lack in backing up the customer, I feel you lack in reading comprehension, "budd". I don't know how else I can explain it to you here, because I am really at a loss. I was not in returns, I had no control over call tags, I could demand a call tag until I was blue in the face, but it was not up to me to send them out. Do you get it yet? Seriously? Since I had NO ABILITY TO SEND OUT A CALL TAG .. just what did you expect me to do???

You most certainly could have paid the return shipping, and from there I could have easily sold new mats, or anything else, at a lower cost to cover that expense. However that did not happen because you refused to send them back per the return program to begin with ( another reminder here just in case ) .. that I did not have control of, remember?

But, you caught me anyhow, I knew that specific set of mats were defective all along. I used my super powers to see inside that box from hundreds of miles away. I chose you as the lucky guy to send them out to regardless, because you think I just don't care to begin with.

Alas, here we are 15 months later. Please allow me time to fire up my Mr. Fusion Delorean with Marty McFly, I will go back in time to get this fixed up right away.

 

You are absolutely ignorant to the way business is done. Your company wanted to make me pay the additional shipping charges to get the DEFECTIVE product exchanged. THAT IS RIDICULOUS!!! I would understand if I wanted to switch it out because I changed my mind but that wasn't the case.

CUSTOMER SERVICE IS DEAD IN THE COUNTRY ^^^

I don't need your sarcasm, just be honest and BACK UP YOUR CUSTOMERS when a defective product is sold. Sure it was WT fault but you are the middle man and handled it poorly. Charge WT the shipping charges for the Defective product not me, they are the ones who screwed up. I DONT CARE THAT YOU ARE IN SALES, YOU SOLD THE DEFECTIVE PRODUCT AND HANDLED THE SITUATION POORLY.


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