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2017 PAINT ISSUES

Discussion in '3rd Gen. Tacomas (2016+)' started by Mahana, Feb 26, 2018.

  1. May 8, 2019 at 8:12 PM
    #261
    SanDiegoRootz

    SanDiegoRootz Active Member

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    Took it to Mossy Toyota in San Diego. They sent pictures to Toyota USA. Toyota USA stated that this is not a warrantable defect. But they said they would “Do Me A Favor” and touch up the paint that is peeling. The other side is in the first stage of the same issue but they said that they will not paint it because it is not Flaking as bad as this side. They said they would do a “Goodwill” and paint the flaking side. WTF “Doing Me a Favor” it’s not my fault the paint is flaking. I am highly disappointed in how they are handling this issue. Not a “Warrantable Defect” what is it then. Anyone know how I should handle this please let me know if I can escalate this issue.
     
    Superdave1.0 likes this.
  2. May 9, 2019 at 12:02 PM
    #262
    Mushmorten

    Mushmorten Active Member

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    Is your vehicle still under warranty? If so, then this sure looks like a defect in workmanship. My first piece of advice would be to go to a Toyota approved body shop (collision center) if you're dealership doesn't do body work and get them to assess the issue and what caused it. If they tell you that it's due to a defect in either the paint, the clear coat or the application of either then it's on Toyota. Open and shut to fix it completely and correctly. If it turns out that it's flaking because of something that you did or someone else did then I'm afraid it might be on your dime and your next call would be to your insurance company I'm afraid. You might want to contact your insurance company first and get their opinion. Let them chase down Toyota. Just spit balling here. I'm dealing with a paint issue myself right now and not getting great results from Toyota either. Waiting on test results to come back from my Body Shop's lab on what they find in the paint, clear coat or both. Good luck bud!
     
  3. May 9, 2019 at 12:04 PM
    #263
    Mushmorten

    Mushmorten Active Member

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    ............and I drive on dirt roads all the time and haven't seen hardly any paint chipping on my rig. I agree that it's total b.s. on the part of Toyota!
     
  4. May 12, 2019 at 2:37 PM
    #264
    Oshnjoe

    Oshnjoe Well-Known Member

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    seat covers, floor mats, ARE cap, Yakuma racks, 4 leaf TSB, running boards
    my 2010 now has the same problem on the roof (so far). What did you do about your problem? thanks
     
  5. May 13, 2019 at 9:19 AM
    #265
    Mushmorten

    Mushmorten Active Member

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    Hey Oshnjoe, I'm right in the thick of it now with Toyota. They've created a Case number for my issue and they've contacted me a couple of times for additional information so I'm now officially on their radar. So far they're not budging on only agreeing to fix the affected areas. I've brought my truck to a Toyota Approved Body shop for an estimate and he took a sample off of the roof and sent it out to the Valspar Paint lab. Should have the results back in another week and then he'll be able to finish his assessment. Also just noticed this past weekend that the areas on the hood are spreading quite rapidly. Still not seeing anything on the Doors or fenders yet but I'm pretty certain that it's only a matter of time. I only know of one person in here that was able to get Toyota to repaint their entire vehicle for this same problem and I'm hoping that they'll look at his case and do the same for me but who knows. You're the first person that I've heard of with this issue on one that's not a 2017. So far the pattern has been 2017 Tacoma's in BBP color exclusively. Are we talking about the same paint issue? White cloud-like blotches appearing on the hood and roof?
     
  6. May 13, 2019 at 9:33 AM
    #266
    Oshnjoe

    Oshnjoe Well-Known Member

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    seat covers, floor mats, ARE cap, Yakuma racks, 4 leaf TSB, running boards

    Yes, absolutely the same problem but so far limited to the roof. The color matched A.R.E. cap I've had on the truck since nearly day one is perfect (paint wise) so I don't get it that the truck's roof paint is failing. I will likely be calling the Toyota Customer Experience line shortly. Will likely get blown off, but have to try anyway. Good luck with your case.
     
  7. May 14, 2019 at 5:08 AM
    #267
    Mushmorten

    Mushmorten Active Member

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    Remote starter kit, Tail Gate Step, Tube Steps
    You as well.
     
  8. May 14, 2019 at 5:52 AM
    #268
    MtnFisher

    MtnFisher Well-Known Member

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    Yes it does. At least my 2002 had oem clear coat. I replaced my tailgate and repainted it myself to match. The auto paint store looked up the year and paint code and it did call for clear. And mine never yellowed under the brutal CA sun. Recent pic, paint was excellent:
    20190220_161837.jpg20190223_182937.jpg

    Might add there is a reason white is also considered the standard fleet color. It's low maintenance and reflects heat instead of absorbing it. Former fleet and heavy equipment painter here.
     
    Last edited: May 14, 2019
    shakerhood likes this.
  9. May 14, 2019 at 5:57 AM
    #269
    MtnFisher

    MtnFisher Well-Known Member

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    On the OP's paint issue it appears the clear coat has degraded prematurely due to UV or maybe contimanents or pollution. It clearly is failing prematurely. Curious as to what the lab finds.
     
    Last edited: May 14, 2019
  10. May 14, 2019 at 7:46 AM
    #270
    shakerhood

    shakerhood Well-Known Member

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    If you search around this Forum you can see where people even posted letters directly from Toyota stating that Super White does not have a separate clear, would assume it is still that way.
     
  11. May 14, 2019 at 12:20 PM
    #271
    MtnFisher

    MtnFisher Well-Known Member

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    I've read those claims/posts on here and other forums but don't believe the letters from corporate Toyota. They lie all the time.

    The local auto paint store and dealer confirmed my 02 Tacoma had an OEM clear coat. Another employee of another auto paint store confirmed his 07 Tacoma in super white had a factory clear coat.

    Whenever I hand rubbed brush scratches incurred on my 02 with rubbing compound I never saw any white paint pigment left on the colored cloth I used. This confirmed Toyota indeed used clear coat on Super White at the former factory in Fremont, CA at least in 2002.
     
  12. May 18, 2019 at 7:40 PM
    #272
    SanDiegoRootz

    SanDiegoRootz Active Member

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    TRD Pro Grill, TRD Pro Exhaust, TRD Pro Intake, TRD Pro 4 Runner 17" Sema Wheels. Morimoto Led Headlights, Morimoto XB Leds.
    So I dropped off the truck today. Toyota of USA finally said the would cover that part that’s flaking under warranty. I asked about the driver side where it has orange peel and that stated since it’s not flaking now the won’t paint it. I asked when it does start peeling then what. They said that we will cross that bridge when we get there. So they said they will only touch up the part that is peeling. I should get it back Friday. I hope that the paint will match and I won’t even notice. Hopefully the driver side won’t start peeling soon.
     
  13. May 19, 2019 at 5:10 PM
    #273
    Mushmorten

    Mushmorten Active Member

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    Remote starter kit, Tail Gate Step, Tube Steps
    Hope so too!
     
  14. Jun 11, 2019 at 11:22 AM
    #274
    Mushmorten

    Mushmorten Active Member

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    Remote starter kit, Tail Gate Step, Tube Steps
    Here's the latest update on my case. The body shop submitted the estimate to remove the bed, remove the nose, strip down the entire cab and nose section, repaint them and re-clear coat them using a "blended" formula to match what's already on the bed. Then put everything back together. Toyota has approved the estimate! So now I've got a start date of June 24th. Toyota will provide a rental for the entire duration my baby is in the shop. Wish I could have gotten them to just do over the entire truck but I'm happy with getting the entire cab done. The defect did start appearing on the tops of both front fenders and the doors and it's been getting worse and worse on the hood so the sooner we get this taken care of the better! I'll provide pics when it's all done!
     
    shakerhood likes this.
  15. Jun 11, 2019 at 11:24 AM
    #275
    Mushmorten

    Mushmorten Active Member

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    Remote starter kit, Tail Gate Step, Tube Steps
    Here's the latest update on my case. The body shop submitted the estimate to remove the bed, remove the nose, strip down the entire cab and nose section, repaint them and re-clear coat them using a "blended" formula to match what's already on the bed. Then put everything back together. Toyota has approved the estimate! So now I've got a start date of June 24th. Toyota will provide a rental for the entire duration my baby is in the shop. Wish I could have gotten them to just do over the entire truck but I'm happy with getting the entire cab done. The defect did start appearing on the tops of both front fenders and the doors and it's been getting worse and worse on the hood so the sooner we get this taken care of the better! I'll provide pics when it's all done!
     
  16. Jun 20, 2019 at 9:59 PM
    #276
    SanDiegoRootz

    SanDiegoRootz Active Member

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    Well Toyota finally painted the side that was flaking. Turned out good can’t even tell. I just hope the driver side doesn’t do the same. Toyota said if it starts to peel they will cross that bridge when we get there.
     
  17. Jun 21, 2019 at 10:10 AM
    #277
    roadie

    roadie Well-Known Member

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    Photo 02 (Small).jpg 2017 BBP SR5 SBDC 30k miles. Found roof and hood fogging and turning white. Dealer will respray hood, fenders, roof, and possibly roof rails and whole cab under warranty. They had many issues with BBP with similar issues, no questions asked.
     
    Last edited: Jun 21, 2019
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  18. Jul 27, 2019 at 6:01 PM
    #278
    bmcdiaz

    bmcdiaz New Member

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    I just received warranty approval to fix this same issue on my 2017 Tacoma Limited 4X4.
     
  19. Aug 8, 2019 at 8:19 PM
    #279
    SoCalTecHead

    SoCalTecHead Well-Known Member

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    Let me add my 2017 blazing blue pearl Tacoma to the list of paint issues. I purchased it from a Toyota dealer as a Toyota "Certified" vehicle. As I was first looking at the truck I noticed the top of the left bed side looked faded. Salesman said maybe someone spilt something on it. It was obvious that it was not a spill. He was "nice" enough to offer to paint it for $500... rofl. I declined but worked out a price and purchased. Long story short, it had already had the roof, hood and sail panels painted b4 I purchased it. Just had it at Toyota today to have rep review it and waiting on decision... damn salesman ... 16k miles and he was going to charge me 500 for a warranty item...
     
  20. Aug 9, 2019 at 12:41 PM
    #280
    jwilson2899

    jwilson2899 Well-Known Member

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    Full on TRD "Proseur", BP-51/medium Dakar, 285/70/17 KO2's, HID/LED everywhere
    Thanks for sharing this. You're the first one I've heard of the mention a bedside, everyone else has been roof, hood, fenders. I'll have to keep an eye on mine now.
     

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