Adventure Ready/RLD Design USA

just wanted to put this out there. I wouldn't recommend doing business with Adventure Ready or any of their affiliates.

TLDR Version: Ordered cap for truck, never came, asked for refund, refund has taken 3+ months and still don't have all my money.

I had Ordered a Cap For my 2022 Tacoma in February of 2022 they took all the money up front. A few months passed and I hadn't received any updates , I reached out and was told covid was disrupting their supply chains. At the time I understood things were really messed up globally and told the that's fine ill wait. It was the same story when I reached out again a few months later.

8 Months after my order I requested an update and was informed they are having issues with their factory not fulfilling their orders and they had to file with the courts for a resolution. At this point I requested my money back. I was then told they wouldn't be able to give me a refund right away due to their cash flow and said they would have to refund me in installments.

The first refund didn't come until a month after I requested it and the second one wasn't another 2 months after. Every Email that I sent took them anywhere from 5 days to 2 weeks to respond. I already attempted to file a complaint with the attorney general, in which the Adventure Ready never responded, they eventually closed out my complaint.

I figured I wouldn't write a review seeing as there was no point. But after waiting this long I had to write something.

I wrote an email to the president confirming that I received the second installment of my refund. The same day I wrote a review on google (https://goo.gl/maps/ZDAp6mCEDPHgwLzAA). An hour later I receive an email from the president, not about my refund but only addressing the review I left. I regret doing business with this company and am frustrated my build has been postponed until I get my full refund.

Thank you for taking the time to read this if you did. Best of luck on all your builds.

 

I apologies for picture quality I didn't realize it would be unreadable due to the size/ formatting I had done.

 

That really sucks. I hope you get all your $$$ back but it appears doubtful. One thing though, I would never pay full amount for a large item that I ordered. Over the years I’ve ordered things like camper shells, new boats, cars etc. and never paid up front more than about 10% or so. I’m assuming the cap is going to a dealer for installation and handling and not being delivered directly to you from the factory. If it’s coming directly to you (no local dealer) I wouldn’t have done that either. In that situation once you pay your money you are sol.

 

100% agree with this. Its my fault for having to learn this the hard way.

Thank you for the reply.

 

Yeah they suck. They don’t respond to anything at all. Sounds like they had a falling out with RLD which is doing good in other countries like Australia. It’s a PITA trying to find their latches. I’ve called southco and the dimensions of their latches don’t match the ones that come with the RLD ones.