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All Pro Off-Road Customer Service

Discussion in 'Vendor Reviews' started by PcBuilder14, Mar 28, 2014.

  1. Mar 28, 2014 at 2:28 PM
    #21
    MJonaGS32

    MJonaGS32 MJ on a GS

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    Kings Mid Travel, Drifter, dual batt OBA, ARB locker, 4.56 gears
    Look for a bed rack that has more than the bedsides it mounts too. I hear people breaking the plastic trim with a bed rack and RTT sitting on top (over time of course). Not sure what the BoxRocket racks look like, but I think AP's just sits on the bed sides.
     
  2. Mar 28, 2014 at 2:29 PM
    #22
    Mademan925

    Mademan925 Senor Taco

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    enough to go over stuff
    That sucks man. I have ordered from them (Ryan over the Phone) several times and have always recieved my stuff in a day or two (even Bumpers). Ask for Ryan. He is great and can probably help you out.
     
  3. Mar 28, 2014 at 2:34 PM
    #23
    Scenekyd

    Scenekyd Not much of a member

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    BoxRocket's bed racks I don't have any plastic trim. Bed has been rhino lined. If you are talking about the plastic stock liner in the bed.
     
  4. Mar 28, 2014 at 2:35 PM
    #24
    MJonaGS32

    MJonaGS32 MJ on a GS

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    Kings Mid Travel, Drifter, dual batt OBA, ARB locker, 4.56 gears
    Ahh nice
     
  5. Mar 28, 2014 at 2:37 PM
    #25
    Matic

    Matic The "OFG" Baby!!!

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    Tricky Dick
    Easley, SC
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    1 owner 2002 TRD, SR5, DC, 2.7. Full OME suspension, STT pro's.
    OME 881 coils with OME nitrochargers shocks up front. TC UCA's OME Dakars with extra leaf in the rear. Warn 8000 winch with 80ft custom braided synth line. Custom 60ft synth extension. All pro tube bumper, Hi-lift jack, Safari Snorkel, Wilco tiregate. 2019 Jeep JLUR.
    So, Can all -pro chime in and clear this up?
     
  6. Mar 28, 2014 at 2:47 PM
    #26
    Mademan925

    Mademan925 Senor Taco

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    enough to go over stuff
    Its not in their vendor section they wont see it. Someone could PM them the thread.
     
  7. Mar 28, 2014 at 2:56 PM
    #27
    MJonaGS32

    MJonaGS32 MJ on a GS

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    Kings Mid Travel, Drifter, dual batt OBA, ARB locker, 4.56 gears
    Sara would typically clear up stuff like this when it gets posted, but she's not with AP anymore. I'm sure one of the remaining guys at AP will respond (if they're made aware of it)
     
  8. Mar 28, 2014 at 3:00 PM
    #28
    Scenekyd

    Scenekyd Not much of a member

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    I'm sure they will see it, if we keep posting and making it on the opening page ;)
     
  9. Mar 28, 2014 at 3:02 PM
    #29
    Matic

    Matic The "OFG" Baby!!!

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    OME 881 coils with OME nitrochargers shocks up front. TC UCA's OME Dakars with extra leaf in the rear. Warn 8000 winch with 80ft custom braided synth line. Custom 60ft synth extension. All pro tube bumper, Hi-lift jack, Safari Snorkel, Wilco tiregate. 2019 Jeep JLUR.
    I Have nothing but positive things to say from Ap. From my bumper to my skids to the pm's ive gotten from them concerning my order of the bedrack I was going to order (Yet helled off).
    Maybe this thread should have been posted in there thread and not here.
     
  10. Mar 28, 2014 at 3:04 PM
    #30
    MJonaGS32

    MJonaGS32 MJ on a GS

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    Kings Mid Travel, Drifter, dual batt OBA, ARB locker, 4.56 gears
    Well... this is the Vendor Review section overall, so I think it's in the appropriate place. It's only been an hour, and its a Friday. Give AP some time to respond lol
     
  11. Mar 28, 2014 at 4:54 PM
    #31
    PcBuilder14

    PcBuilder14 [OP] Well-Known Member

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    I felt this was the perfect section to put it in considering this is my review of a vendor on this site.

    If somebody wants a public answer out of All Pro by directing them to this, that's fine by me. They know I'm not happy with them either way...
     
    Last edited: Mar 28, 2014
  12. Mar 28, 2014 at 5:00 PM
    #32
    chris4x4

    chris4x4 With sufficient thrust, pigs fly just fine. Moderator

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    4.10 gears, sliders, and lots of buttons.
    [​IMG]
     
  13. Mar 28, 2014 at 5:05 PM
    #33
    MGMTacolover55

    MGMTacolover55 Well-Known Member

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    Lol that's perfect Chris! But seriously don't go full retard new guy ever again.
     
  14. Mar 28, 2014 at 5:34 PM
    #34
    PcBuilder14

    PcBuilder14 [OP] Well-Known Member

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    What? Did you tell them or something? Haha
    :rofl: This VVVV
     
  15. Mar 28, 2014 at 5:53 PM
    #35
    PcBuilder14

    PcBuilder14 [OP] Well-Known Member

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    Ah, yeah I doubt they'll see it.
     
  16. Mar 31, 2014 at 3:38 PM
    #36
    PcBuilder14

    PcBuilder14 [OP] Well-Known Member

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    Brent
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    Okay, so for the record I just called All Pro.

    When I called I asked to speak with Tracy. The owners wife who told me the bad news and said she would see the progress through.

    Instead the male that I was speaking with, who I don't remember the name of (Kevin?), went and checked himself and said it was completed today, was picked up about 20 minutes ago, and the tracking emails for today's shipments would go out in the morning.

    We will see if I was lied to again... I really hope not, because if it shipped today then I'll get it in time to work on it before my rtt gets here...
     
  17. Mar 31, 2014 at 3:44 PM
    #37
    95 taco

    95 taco Battle Born

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  18. Mar 31, 2014 at 3:47 PM
    #38
    PcBuilder14

    PcBuilder14 [OP] Well-Known Member

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    Yup, if I call at the end of tomorrow and they say that it isn't ready... :mad:

    He said it was wrapped up and on the list to ship. Then left the phone for a minute and came back to say that it did in fact ship.... We'll see.
     
  19. Mar 31, 2014 at 5:11 PM
    #39
    Drakivnsf

    Drakivnsf Dance Party Guru

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    TRD Supercharger, URD CAI, BRP pre-axle catback, Anytime Rearview Camera mod, Power Sliding rear window, Glassworks Unlimited Front Fenders, ScS Stealth 6 wheels, Nitto Terra Grapplers 285/70/17, 3" All-Pro Std Leafs, 2.0 Fox adj. res. shocks, 2.5 Fox res. Coilovers, All-Pro +2" LT kit, Timbren Bumpstops front and rear, All-Pro U-Bolt flip kit, Pelfreybilt Hybrid front bumper, RCI IFS Skid, RCI Sliders, more to come.....
    I am going to chime in here as well about All Pro. I purchased a full long travel kit with standard leafs and fox's for the back not too long ago. I have no issues with their actual product, everything is pretty well built and I'm actually pretty pleased with my product. Now as for their customer service department, as nice as the staff may be and as helpful as they try to be over the phone, it doesn't help when they are just bad with getting the product out or quality control on making sure parts are with everything. They do tend to give excuses or make things up a lot too. I had multiple parts missing from several pieces of the kits. On top of that, it was a hastle just to get them to tell me when my shocks were going to arrive because I don't think they palced the order for my front coilovers like they were supposed to until I questioned where they were. They did comp me a winch security bolt kit, but still the hastle was already there. They really need to get their PR department and quality control, under control. I think they would do much better as a company if they got that stuff taken care of because their products are very good. They also need to fire their powder coating company or guy and get someone else because they suck. I do a better job with my personal kit I have at home, and my setting isnt even ideal for poweder coating and it comes out much nicer, and doesnt flake off like paper. Seriously though......don't order any optional powder coating through them, get it bare metal if there is an option and do it somewhere else or yourself. You will get much better results. If I had to do it all over again, I would go through a different company to be honest.
     
  20. Mar 31, 2014 at 8:18 PM
    #40
    PcBuilder14

    PcBuilder14 [OP] Well-Known Member

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    Yeah, sad to hear... I agree that I like their products. But customer service is in need of an overhaul.

    I only hope that they got my options correct, 50/50 shot I guess since they can't even remember that I had an order...
     
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