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All Pro - Your customer service is terrible

Discussion in 'Vendor Reviews' started by Huntersimmons, Jan 23, 2018.

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  1. Jan 23, 2018 at 2:43 PM
    #1
    Huntersimmons

    Huntersimmons [OP] Well-Known Member

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    Hunter
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    3 inch lift, 16x8 vtx rouges, 285/75r16 bfg km2’s
    im not one to have issues with companys. i understand sometimes things happen. but i just would like to share with eveyone my experiance with All-PRO. so i placed and order for a basic apex bumper over the phone on november 10th. i was told that the way i ordered my bumber it would be 3 weeks before the shipping date. well the 4th week came around and i was giving them the benifit of the doubt expecting that there may have been a delay, no big deal. but after the 5th week i gave them a call and was promised it was shipping out december 18th so i called the 19th because i never got a confirmation. well i was informed that it wasnt going to be able to ship until the 22nd and was assured that it would. socalled them that day to ask what was going on and was told sorry, we wont be able to get it out until after christmas. okay fine, ive waited long enough i can wait a few more days and its the holidays so i can understand theyre backed up. so come january 4th i was told again that it wouldnt ship until the 8th. at this point im tired of being lied to. mind you ive been super nice and understanding. so i askede them if they could just refund me my money and cancle the order. no big deal oh well. i was told it would take 7 to 10 business days before the refund would be fully processed i was never sent my canclation/refund confirmation. ive tried to call multiple and email times since the 4th and finnaly got someone to email me after i messaged them here on facebook on the 18th. and finnaly got a response. so im still waiting on my refund confirmation and its been well over 10 business days. i have still called every day multiple times with noone to answer the phone. im sorry to say i wouldnt purchase anything from this company. most toyota companys have unbelievable customer service. and this is by far the worst experience ive ever had. also still no refund confirmation and no sign of my money anywhere. maybe ill get a response from this post.
     
  2. Jan 23, 2018 at 2:47 PM
    #2
    Unchained 5150

    Unchained 5150 Well-Known Member

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    Wow that sucks and I hope it all gets worked out in the end. But I will say many times people make these posts out of anger and it either gets turned into a shit show or whatever else. All I can say is good luck and hope all goes well.
     
    HandOfGod, RogueTRD, llibrm and 8 others like this.
  3. Jan 23, 2018 at 2:49 PM
    #3
    Huntersimmons

    Huntersimmons [OP] Well-Known Member

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    Hunter
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    2003 toyota tacoma supercharged
    3 inch lift, 16x8 vtx rouges, 285/75r16 bfg km2’s
    I'm more or less just trying to get someone to respond to me. no one at the office answers the phone and all of their voicemails are full. id just like to have my money back. lol
     
  4. Jan 23, 2018 at 2:51 PM
    #4
    jnmargarit

    jnmargarit Well-Known Member

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    Vancouver, B.C.
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    That sounds like a total fuck around.
    You've been more patient then I would have been.
    Good luck with it all and thanks for the heads up.
     
  5. Jan 23, 2018 at 2:52 PM
    #5
    diabetiktaco

    diabetiktaco Instalander

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    New Jersey
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    Dispute the charge on the card. /thread
     
  6. Jan 23, 2018 at 2:53 PM
    #6
    xxTacocaTxx

    xxTacocaTxx Well Unknown Member

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    ThreeOhThree.co
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    2017 TRD OR DCLB 4x4 OMGWTFLOLBBQ
    RCI skid plates Mobtown sliders Lots of patches MESO Ultimate Turns, LED map and dome light, and Total Tail stage 2
    Did you pay with a credit card? If so, tell them, "This is your last chance, run the refund through right now, and give me the confirmation number, or I call the CC company and request a charge back." Vendors do not like chargebacks, it tends to get them on the bad side of CC companies.
     
  7. Jan 23, 2018 at 2:53 PM
    #7
    TashcomerTexas

    TashcomerTexas Bwaaahh Stutututu vs Weeeeeeee

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    In. First page! :popcorn: we here
     
  8. Jan 23, 2018 at 2:54 PM
    #8
    Huntersimmons

    Huntersimmons [OP] Well-Known Member

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    2003 toyota tacoma supercharged
    3 inch lift, 16x8 vtx rouges, 285/75r16 bfg km2’s
    unfortunately I paid with paypal, ive already filed a dispute, but we will see how this goes
     
    because_wumbo-truck likes this.
  9. Jan 23, 2018 at 2:55 PM
    #9
    diabetiktaco

    diabetiktaco Instalander

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    More like fortunately. PayPal nearly always sides with the buyer. Either they provide tracking info or you’ll get your money back.
     
  10. Jan 23, 2018 at 2:55 PM
    #10
    Huntersimmons

    Huntersimmons [OP] Well-Known Member

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    3 inch lift, 16x8 vtx rouges, 285/75r16 bfg km2’s
    also idk if anyone has ever tried to get them on the phone. but its a miracle if someone answers. and all of their voicemails are full. I'm assuming from others like myself
     
  11. Jan 23, 2018 at 2:56 PM
    #11
    Huntersimmons

    Huntersimmons [OP] Well-Known Member

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    Hunter
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    2003 toyota tacoma supercharged
    3 inch lift, 16x8 vtx rouges, 285/75r16 bfg km2’s
    ive already posted this on their facebook about 3 hours ago with no response.
     
  12. Jan 23, 2018 at 2:58 PM
    #12
    jberry813

    jberry813 Professional Fluffer Moderator

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    ...too much shit to list.
  13. Jan 23, 2018 at 3:33 PM
    #13
    Huntersimmons

    Huntersimmons [OP] Well-Known Member

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    2003 toyota tacoma supercharged
    3 inch lift, 16x8 vtx rouges, 285/75r16 bfg km2’s
    @jberry813 I'm assuming you put this back up, THANK YOU!!!
     
    Joe23 and Unchained 5150 like this.
  14. Jan 23, 2018 at 3:34 PM
    #14
    jberry813

    jberry813 Professional Fluffer Moderator

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    ...too much shit to list.
    The staff locked the dupe threads and moved one that had replies to the correct subforum.
     
    ChadsPride and Joe23 like this.
  15. Jan 23, 2018 at 3:35 PM
    #15
    Huntersimmons

    Huntersimmons [OP] Well-Known Member

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    3 inch lift, 16x8 vtx rouges, 285/75r16 bfg km2’s
    I appreciate it. was completely unaware I was posting in the wrong place. maybe this will help me get somewhere!
     
  16. Jan 23, 2018 at 3:47 PM
    #16
    kyle11863

    kyle11863 King of the BS

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    Sad that companies keep doing this. Hopefully they fix this before the inevitable tw shit show ensues
     
    QMEDJoe and cruxofthebisquit like this.
  17. Jan 23, 2018 at 3:49 PM
    #17
    Huntersimmons

    Huntersimmons [OP] Well-Known Member

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    2003 toyota tacoma supercharged
    3 inch lift, 16x8 vtx rouges, 285/75r16 bfg km2’s
    I hope this gets out there.
     
  18. Jan 23, 2018 at 3:52 PM
    #18
    snowgod06

    snowgod06 UG legend wannabe

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    crap bolted and welded together....
    I've called them multiple times for replacement parts or issues regarding shipped items. They've always been great with calls from me. But.... that's as far as it goes. There products I've purchased on the other hand, unhappy. Good luck good sir!
     
    Joe23 and Unchained 5150 like this.
  19. Jan 23, 2018 at 3:54 PM
    #19
    Huntersimmons

    Huntersimmons [OP] Well-Known Member

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    3 inch lift, 16x8 vtx rouges, 285/75r16 bfg km2’s
    so this is my call log just today of trying to reach them.

    allpro call log.jpg
     
    dan0mite likes this.
  20. Jan 23, 2018 at 3:55 PM
    #20
    Unchained 5150

    Unchained 5150 Well-Known Member

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    I can't see the attachment
     
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