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Am I a genius, or just cheap?

Discussion in '2nd Gen. Tacomas (2005-2015)' started by Caduceus, Mar 26, 2010.

  1. Mar 26, 2010 at 3:03 AM
    #1
    Caduceus

    Caduceus [OP] Well-Known Member

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    Here's the deal: had the rear leaf TSB done yesterday, they put in a replacement 3-leaf, not the 4. It's straightened out, probably going back in a few days.

    I grew up in California - I think that there is a law that an auto shop has to give you the replaced part back if you want it (you know, bad brake pad, etc).

    Is it possible, here in Virginia, to ask to have the "wrong" leaf pack after it get's pulled out? And if so... did I just acquire a brand spanking new "Add a leaf" 3-spring pack, at 0 cost to myself?!?
     
  2. Mar 26, 2010 at 3:21 AM
    #2
    luni

    luni Resident Gun-toting Hippie

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    It's a dealer service, you're not paying for anything, you're getting a 1 for 1 swap at dealer expense. I doubt your entitled to the old parts in that situation. Now you can go ahead and buy the 4 leaf pack if you want, then you can keep your 3 leaf pack.

    Your springs didn't "go bad" you just didn't like them and Toyota wants to take care of you.
     
  3. Mar 26, 2010 at 3:55 AM
    #3
    Simon's Mom

    Simon's Mom Wag More Bark Less

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    You can always ask.
    But as Luni says, its a correction to customer complaint, not everyone gets the tsb done, so its not like a normal repair like getting your water pump replaced while doing a timing belt change and you want to see the parts to make sure it was actually done. You can see 4 leafs vs 3 pretty easily.

    I have read so many different stories with those getting the TSB done, having to prove it, getting wrong parts, getting it done out of warranty, not getting it done out of warranty. As far as getting parts back, who knows? You can ask.

    Seeing how each dealers dealing with the fix is different, maybe yours has a different protocol. I got mine done and never looked back.
     
  4. Mar 26, 2010 at 3:55 AM
    #4
    NWtacoma

    NWtacoma Well-Known Member

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    no you damn scammer
     
  5. Mar 26, 2010 at 4:26 AM
    #5
    Caduceus

    Caduceus [OP] Well-Known Member

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    lol. You're just jealous cuz you didn't think of it!
     
  6. Mar 26, 2010 at 4:41 AM
    #6
    mws4ua

    mws4ua I'll try being nicer if you try being smarter.

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    +1

    You aren't entitled to the new 3-leaf pack on your truck. You can ask, but I bet they laugh you out of the service department.
     
  7. Mar 26, 2010 at 5:10 AM
    #7
    gcwaterski

    gcwaterski Well-Known Member

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    Hey, it never hurts to ask- I don't think you're a scammer, just resourcefull ;)
     
  8. Mar 26, 2010 at 5:16 AM
    #8
    Simon2150

    Simon2150 Well-Known Member

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    I was told by my dealer that when they warranty parts like that, they must submit them to Toyota to get paid. I doubt you'll get them back.
     
  9. Mar 26, 2010 at 5:19 AM
    #9
    rmerchant3

    rmerchant3 Insert nonsense here

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    No you can't. This is a warranty claim and if Toyota calls the old parts back and they have nothing to send...the dealerships get debited the whole RO. Parts and labor. So, no you're not getting your springs back :) But you can ask to stare at them all you want.

    BUT!!!! If Toyota is like Acura, they have a little over thirty days to ask for a part back. If they don't request them after that time period we throw the part away. So maybe you could ask them to keep you updated on the parts status.
     
  10. Mar 26, 2010 at 5:48 AM
    #10
    Zombie Runner

    Zombie Runner Are these black helicopters for me?

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    get back up there asap and get the Correct tsb springs in there and no you wont get your old ones back. you didnt pay for anything, its warranty work being done for free. I wouldnt even ask them. I mean, your lucky your even getting any work done at all!
     
  11. Mar 26, 2010 at 5:49 AM
    #11
    Brunes

    Brunes abides.

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    Yeah. Warranty repairs require the parts to be submitted it Toyota. (I asked to see the forks in my transmission but that would have meant keeping them in New Orleans for a couple weeks...They said no)
     
  12. Mar 26, 2010 at 5:50 AM
    #12
    Jigzor

    Jigzor Well-Known Member

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    I think someone's ass squeaks when he walks!

    Kidding. But no dice.
     
  13. Mar 26, 2010 at 5:51 AM
    #13
    Slimwood Shady

    Slimwood Shady I love your mom!

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    I tried when I got mine done, they have given me my old stuff back in the past, but they said they had to send it back to Toyota in order to get paid for the warrenty
     
  14. Mar 26, 2010 at 6:08 AM
    #14
    Caduceus

    Caduceus [OP] Well-Known Member

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    Yeah, I've got no problems if they send it back. Just curious if those same rules applied. Looks like they don't.

    ("Resourceful." I like that!)
     
  15. Mar 26, 2010 at 7:10 AM
    #15
    tuckr2

    tuckr2 Well-Known Member

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    Odd's are with something that size, Toyota doesn't actually want them back. they know they have an issue. However, that said the dealership is not very likely to give them to you either.
     
  16. Mar 26, 2010 at 8:42 AM
    #16
    OZ-T

    OZ-T Quite an experience to live in fear , isn't it ?

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    Cheap ,

    OZ
     
  17. Mar 26, 2010 at 10:58 AM
    #17
    Tacofanatic05'

    Tacofanatic05' #1 Member

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    Your just plain cheap!
     
  18. Mar 26, 2010 at 11:01 AM
    #18
    thestrangebrew

    thestrangebrew AlphaPlanner

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    Didn't we all technically pay for them when we bought the truck? If this is true, then aren't we still entitled to the parts, since we technically paid for an inferiority to begin with without our knowledge but that Toyota is in fact acknowledging? Just asking...
     
  19. Mar 26, 2010 at 11:09 AM
    #19
    copernicus

    copernicus Well-Known Member

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    Yes you paid for a truck with two sets of leaf springs.

    A TSB is done to correct parts that aren't up to snuff, parts are replaced.

    You end up with a truck with two sets of leaf springs. Why would you be entitled to the extra two sets?
     
  20. Mar 26, 2010 at 11:11 AM
    #20
    thestrangebrew

    thestrangebrew AlphaPlanner

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    Ah I see now.
     
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