Another toyotacare issue........

So I went in for my 5k mile service today. I was all armed and ready to argue the 5k mile oil change and the use of synthetic oil. The service advisor quickly told me how the 4 cyl needs a 5k mile oil change and synthetic oil. I thought all went well.

Well I am home now, and I am fairly certain they didn't change the oil filter. It doesn't look new. The oil level is a bit above the full mark too.

I guess I will call on Monday.

 

Original factory filter should be PN 90915-20004. If the dealer changed the filter, you should see a

$54 90915-YZZD3 Oil Filter 1 Case (QTY 10)

90915-YZZD3 (or -YZZG3) filter under the hood.

http://www.tacomaworld.com/forum/2nd-gen-tacomas/136915-2011-v6-oil-filter.html

 

Now upon further inspection they did ***NOT*** change the filter, and it's about a quart overfilled.

 

That's ass-backwards. It is in fact the filter that needs to be changed often. The oil can go more than 5000 mi. Go back to the dealer and ask them to change the filter.

 

No thanks, just went to Auto Zone, looks like toyotacare can kiss my butt.

They didn't grease the grease fittings either.

 

That "toyota care" bs is more of a sales gimmic than anything. Judging by the stories I've read here if I were you I'd say screw it and do your own oil changes...at least you'll know it's done right.

 

It's done now, and done right. It's good a good thing for the dealer that they are closed until Monday. The call there should be fun. I hope I get a service questionnaire from toyota.

 

You get what you pay for.

 

^ And if you paid $36,000 for an oil change?
http://www.thesun.co.uk/sol/homepage/news/article1493291.ece

Service seems to vary a bit from dealer to dealer. Mine is pretty good. The ExpressLube operation looks like an assembly line: one tech drains the oil, another checks tire pressure, a third greases the latches, etc. Everything is behind a glass wall for customers to see.

What do you mean by grease fittings? The driveshafts aren't due for greasing until 1 yr / 10K.

 

They sure did take a lot of grease.

 

Update........

I never heard anything from the dealership, so I chalked it up as a lesson learned.

Well, I received a customer service questionnaire from Toyota a couple weeks later. I filled it out honestly, I said the dealership was clean, and people were friendly, but graded the service work done as very poor.

Last week I got call from the dealership assuring me they would "make it right" with me, whatever that means.

Toyota called me today and said they are investigating, and gave me a case number.

Is there anything I should do from here? I don't plan to ever go back to that dealer, I hate it because it is where I bought the truck.

I'm not really looking for anything from them because I took care of it myself.

 

I will only add..........buy 2 toyota filters from them for 8.95 & do your own changes saving the receipt for the synthetic of your choice and writing down mileage on the receipt. That way you have documented date/mileage/oil/filter used. Fuck their unservice and fuck them trying to get out of any warranty issue for your choice of oil/filter use & interval.