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Another toyotacare issue........

Discussion in '2nd Gen. Tacomas (2005-2015)' started by speedydave, Oct 8, 2011.

  1. Oct 8, 2011 at 3:01 PM
    #1
    speedydave

    speedydave [OP] A-TRAC Equipped

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    So I went in for my 5k mile service today. I was all armed and ready to argue the 5k mile oil change and the use of synthetic oil. The service advisor quickly told me how the 4 cyl needs a 5k mile oil change and synthetic oil. I thought all went well.

    Well I am home now, and I am fairly certain they didn't change the oil filter. It doesn't look new. The oil level is a bit above the full mark too.

    I guess I will call on Monday.
     
  2. Oct 8, 2011 at 3:18 PM
    #2
    KenLyns

    KenLyns Lord of War

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  3. Oct 8, 2011 at 3:42 PM
    #3
    speedydave

    speedydave [OP] A-TRAC Equipped

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  4. Oct 8, 2011 at 4:59 PM
    #4
    KenLyns

    KenLyns Lord of War

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    That's ass-backwards. It is in fact the filter that needs to be changed often. The oil can go more than 5000 mi. Go back to the dealer and ask them to change the filter.
     
  5. Oct 8, 2011 at 5:07 PM
    #5
    speedydave

    speedydave [OP] A-TRAC Equipped

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    No thanks, just went to Auto Zone, looks like toyotacare can kiss my butt.

    They didn't grease the grease fittings either.
     
  6. Oct 8, 2011 at 5:16 PM
    #6
    OffroadToy

    OffroadToy This ain't Dodge City, and you ain't Bill Hickok

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    snugtop, piaa, weathertech, westin, oem bed mat, trd seat covers, avs inchannel vent visors, 2" suspension lift, front diff drop, rear differential breather extension, oil filter drain hose, a/c drain hose extention & reroute, front window tint, cat theft protection plate, tailgate clamp mod, xpel headlight/foglight protecters, oem block heater, bfg 265/75R/16 a/t k/o's, cabin air rodent protection screen, rcbs illuminated 4X4 switch mod
    That "toyota care" bs is more of a sales gimmic than anything. Judging by the stories I've read here if I were you I'd say screw it and do your own oil changes...at least you'll know it's done right.
     
  7. Oct 8, 2011 at 6:16 PM
    #7
    speedydave

    speedydave [OP] A-TRAC Equipped

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    It's done now, and done right. It's good a good thing for the dealer that they are closed until Monday. The call there should be fun. I hope I get a service questionnaire from toyota.
     
  8. Oct 8, 2011 at 6:17 PM
    #8
    Andrew H

    Andrew H What is this "search" you speak of?

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    See build thread.
    You get what you pay for.
     
  9. Oct 8, 2011 at 6:31 PM
    #9
    KenLyns

    KenLyns Lord of War

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    ^ And if you paid $36,000 for an oil change? :D
    http://www.thesun.co.uk/sol/homepage/news/article1493291.ece

    Service seems to vary a bit from dealer to dealer. Mine is pretty good. The ExpressLube operation looks like an assembly line: one tech drains the oil, another checks tire pressure, a third greases the latches, etc. Everything is behind a glass wall for customers to see.

    What do you mean by grease fittings? The driveshafts aren't due for greasing until 1 yr / 10K.
     
  10. Oct 8, 2011 at 6:44 PM
    #10
    speedydave

    speedydave [OP] A-TRAC Equipped

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    They sure did take a lot of grease.
     
  11. Nov 16, 2011 at 8:58 AM
    #11
    speedydave

    speedydave [OP] A-TRAC Equipped

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    Update........

    I never heard anything from the dealership, so I chalked it up as a lesson learned.

    Well, I received a customer service questionnaire from Toyota a couple weeks later. I filled it out honestly, I said the dealership was clean, and people were friendly, but graded the service work done as very poor.

    Last week I got call from the dealership assuring me they would "make it right" with me, whatever that means.

    Toyota called me today and said they are investigating, and gave me a case number.

    Is there anything I should do from here? I don't plan to ever go back to that dealer, I hate it because it is where I bought the truck.

    I'm not really looking for anything from them because I took care of it myself.
     
  12. Nov 16, 2011 at 9:03 AM
    #12
    T@co_Pr3runn3r

    T@co_Pr3runn3r XXXXXXXXXXXXXXXXXXX

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    I will only add..........buy 2 toyota filters from them for 8.95 & do your own changes saving the receipt for the synthetic of your choice and writing down mileage on the receipt. That way you have documented date/mileage/oil/filter used. Fuck their unservice and fuck them trying to get out of any warranty issue for your choice of oil/filter use & interval.
     
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