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Auto Geek - not so great!

Discussion in 'Detailing' started by pushgears, May 12, 2021.

  1. May 12, 2021 at 9:43 AM
    #1
    pushgears

    pushgears [OP] Well-Known Member

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    Although Auto Geek is a good source for waxes, shampoo, and cleaners, it is NOT A GOOD PLACE TO BUY DURABLE GEAR, such as foam guns, buffers, etc.
    Why?
    Their warranty is only 30 days from purchase date, which includes the shipping time. Other companies have a much more liberal policy, and in many cases, identical pricing. Most companies that put their name on their products stand behind them, but not AG. They refused to replace the cracked/split plastic pistol of a $70 Foam Gun bc it was purchased over 30 days ago.
    Auto Geek may have competitive prices and lots of advice on their website, but it comes at the expense of Customer Service, which is poor to fair at best.
     
  2. May 12, 2021 at 11:19 AM
    #2
    ace96

    ace96 Well-Known Member

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    Western KY
    Vehicle:
    '11 SWB DC TRD SPORT
    AVS bug deflector, Weathertech digital fit floor mats, TRD skid plate w/ Sockmonkey decal, SOS Cocept sliders w/ Line-x, Pioneer 3500, Hybrid Audio Technology Mirus 6X9s & 6.5s, back up cam mod, Wet Okoles-front & rear, TRD exhaust, 17X9 XD Spy w/ Falken Wildpeaks, Avid light bar
    Per Autogeek's website

    What is the return policy?

    Items must be returned within 30 days in like new condition with original packaging. * See exceptions below. To return an item, call us toll free at 1-800-869-3011 to receive a Return Authorization Number and instructions. Write this number on the outside of the package. Products returned without authorization will not be accepted.

    All "Free Shipping Offers" will be charged a normal shipping charge before a refund is issued. If the return of a product or products causes the original order to fall below the free shipping threshold the remaining items and returned items will be billed for the normal shipping charges.

    The cost of the returned items, minus shipping charges, will be promptly credited via the payment method used. It may take 5-7 days for your bank to process the credit.

    If you have received a defective item, please contact us at 1-800-869-3011.


    I haven't purchased many tools from them other than a Porter Cable, so haven't had need for return. How long have you had their foam gun?
     
  3. May 12, 2021 at 11:27 AM
    #3
    pushgears

    pushgears [OP] Well-Known Member

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    More than 30 days.
     
  4. May 12, 2021 at 11:29 AM
    #4
    ace96

    ace96 Well-Known Member

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    Western KY
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    '11 SWB DC TRD SPORT
    AVS bug deflector, Weathertech digital fit floor mats, TRD skid plate w/ Sockmonkey decal, SOS Cocept sliders w/ Line-x, Pioneer 3500, Hybrid Audio Technology Mirus 6X9s & 6.5s, back up cam mod, Wet Okoles-front & rear, TRD exhaust, 17X9 XD Spy w/ Falken Wildpeaks, Avid light bar
    I got that from your first post. The reason I was asking many companies will give some buffer to the 30 days depending upon how long it has been. Just curious if you were way over or a little over.
     
  5. May 12, 2021 at 11:37 AM
    #5
    pushgears

    pushgears [OP] Well-Known Member

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    I am a good deal (yrs) over 30-days, but that doesn’t change my feelings. The gun leaked from day-1, which I chalked up to a bad hose washer. Living in the Northeast US, it’s been lightly used - only seasonally. If they wanted to create a quality tool, it would have been fabricated completely out of brass. Anytime you join 2 different materials such as plastic and brass, problems will happen. Bicycle manufacturers learned this the hard way when they started bonding carbon tubes to titanium, steel, or aluminum frame tubes.
     
  6. May 12, 2021 at 8:22 PM
    #6
    gotoman1969

    gotoman1969 Well-Known Member

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    San Antonio, TX United States
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    3" ToyTec coilovers, JBA UCA's, Bilstein 5100's
    Years after the 30 day warranty that’s funny!!! There’s a reason they only offer a 30 warranty. That was the first sign you made a purchasing mistake. Griots has an exceptional warranty and they stand behind it.
     
  7. May 13, 2021 at 6:06 AM
    #7
    gorram

    gorram Well-Known Member

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    CusterFan likes this.
  8. May 26, 2021 at 10:11 AM
    #8
    BRBNNEAT

    BRBNNEAT Well-Known Member

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    Many years ago I used to buy from Autogeek, but haven't in maybe 3 years. I just think its a lot of marketing and hype (in house brands) . Like you, bought some of their tools and was left a lot to be desired, in durability.
     

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