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bummer URD order experience....

Discussion in 'Vendor Reviews' started by Natetroknot, Apr 23, 2010.

  1. Apr 23, 2010 at 9:54 AM
    #1
    Natetroknot

    Natetroknot [OP] I come from a long line of Conga dancers.

    Joined:
    Mar 23, 2010
    Member:
    #33812
    Messages:
    246
    Gender:
    Male
    First Name:
    Nate
    Dubuque, IA
    I'm not on here to make a generalization or bitch about the company. I've read enough posts on here to know that Gadget and URD generally have their ducks in a row.

    Which is exactly why I'm taking the time to write this; hopefully somebody will chime in, give me reassurance, or make it right.

    As some of you may know, the TCAI has a note that says it will be out of stock until 3/26/2010, if I'm correct. I wanted to order one, waited until April 3rd to do so, and have yet to receive any product. After 2 weeks I sent an inquiry, and it was promptly responded to by Gadget. He apologized for the delay, and said that the filters were causing the delay, but were supposed to arrive the following week (the email was sent on a Saturday) and my order would ship as soon as they arrive.

    I decided to send another email yesterday that he has yet to respond to, politely asking for a cancellation of the order and a credit to the PayPal account.

    Gadget, I'm sure you'll stumble across this post, and I would just like to tell you that, while I imagine this is out of your hands, I'm not in the habit of giving people interest free loans for a month. (Unless you're the IRS, those fuckers get interest free loans all year :mad:), but I do understand that things happen, people are busy, and this might not be your fault at all. What I would ask you to do a better job with is keeping your products updated better on the website. I wouldn't be typing this had the banner on the top of the TCAI intake order page said "out of stock until further notice", and would've happily waited until your stock returned and ordered it then.

    Please give me some correspondence as to when these filters will be there. I'm a very reasonable person, and all I ask is that you treat me how you would like to be treated in this situation. If you decide it's a refund, I'll respect it, no hard feelings. If you have another solution, I'm all ears.

    But string me along any longer, I'm gonna go postal.

    Thanks.

    Nate (Order # 9940)
     
  2. Apr 26, 2010 at 6:21 PM
    #2
    Natetroknot

    Natetroknot [OP] I come from a long line of Conga dancers.

    Joined:
    Mar 23, 2010
    Member:
    #33812
    Messages:
    246
    Gender:
    Male
    First Name:
    Nate
    Dubuque, IA
    Interested parties: Gadget issued a refund.....delay was out of URD hands and the cause of suppliers, as expected.

    Frustrating for both parties involved, and the fault of neither. That's usually the goddamn case, no?!

    Anyway, URD/Gadget did what any good company would do and issued the full refund I asked for.
     
  3. Dec 13, 2010 at 11:50 AM
    #3
    BrokenTusk

    BrokenTusk I support a velociraptor free workplace.

    Joined:
    May 5, 2010
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    #36607
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    32,102
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    Female
    First Name:
    Marcelasaurus
    AB, Canada
    Vehicle:
    The Scarlett Whore
    Check Build Thread!!
    Congrats :)
     
  4. Dec 13, 2010 at 11:57 AM
    #4
    98tacoma27

    98tacoma27 :POOPCORN: Staff Member

    Joined:
    Dec 18, 2008
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    First Name:
    Ben
    Beech Creek
    Vehicle:
    05 Tundra SR5, 88 SR5 PU, 98 TRD OR (CRUSHED)
    5100's all on fours
    Nice thread resurrection. :p
     
  5. Dec 13, 2010 at 11:59 AM
    #5
    HomerTaco

    HomerTaco That "grill guy" Vendor

    Joined:
    Mar 28, 2010
    Member:
    #34129
    Messages:
    27,224
    Gender:
    Male
    First Name:
    Craig
    Bucks County Pa.
    Vehicle:
    07' DCSB cut to pieces...
    Core-Hurst short throw shifter & T-handle / Carbon Fiber Interior / custom console light / De-badged / leather interior / Heated Front seats / Red Line Hood Struts / Painted speaker grills /one-off TRD Satoshi Grill/ Pioneer AVIC-X920BT HU / Scangauge II / Black LED Tails / Dash Mount for iPad / Safari Snorkel / Illuminated 4x4 switch / Leer 100XQ Cap / 4x Innovations sliders / Rear Diff Breather Mod / front windows tinted to 35% / Brute Force Fab Hybrid Front Bumper / BAMF Rear Diff Skid / Budbuilt Skids / CBI Trail Master 2.0 rear hybrid bumper / Fox rr coils/ TC UCA's/ TC spindle gussets/ TC Cam Tab gussets / Dakar leafs / Defined Engineering shackles / All pro U bolt flip / Timbren Rear Bumpstops / BAMF LCA skids / Exhaust Dump / Fog Light anytime Mod / LowRange Off Road extended rear brake lines / ATO Shackle Flip / sectioned Bushwhacker flares / re-geared to 4.56 / ARB Front & Rear Locking Diff / ARB CKMA12 compressor / PrInSu full rack system / 1" body lift
    I was thinking the same Ben....
    :der:
     
  6. Dec 13, 2010 at 11:59 AM
    #6
    BrokenTusk

    BrokenTusk I support a velociraptor free workplace.

    Joined:
    May 5, 2010
    Member:
    #36607
    Messages:
    32,102
    Gender:
    Female
    First Name:
    Marcelasaurus
    AB, Canada
    Vehicle:
    The Scarlett Whore
    Check Build Thread!!
    Lol just did an order and was looking for Auto Anything to review them and I found this haha
     
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