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Buy icon they said......................

Discussion in 'Suspension' started by Patmac, May 31, 2015.

  1. May 31, 2015 at 7:06 AM
    #1
    Patmac

    Patmac [OP] Well-Known Member

    Joined:
    Dec 22, 2011
    Member:
    #69223
    Messages:
    650
    Gender:
    Male
    First Name:
    Pat
    Chesapeake, VA
    Vehicle:
    14 TRD Sport
    20% tint, weather techs, icon stage 3. n-fab, bhlm, retrofits, SCS SR8, 285s
    so i just put my icon stage 3 on.... and it was full of hick ups


    one of my coil overs was gouged from the factory... Noticeable, not little. but can it effect ride quality? NAH? KEEP ROLLING
    the shorter of the 2 colets in the bottom of one of the coil overs had a factory defect and wouldn't accept the bolt to fit smoothly... spent a while with a file to get it to fit... super disappointing. and to top it off they sent the wrong sway bar relocation bracket WITH some missing washers......

    WTF?!

    whatever i emailed icon.

    i will say the trucks ride is INCREDIBLE. i had billies, 885x, aal, on my 07. this icon stage 3 on my 14 is pure quality! for anyone thinking about it DO IT.
     
    YotaDan likes this.
  2. Jun 1, 2015 at 10:56 AM
    #2
    Patmac

    Patmac [OP] Well-Known Member

    Joined:
    Dec 22, 2011
    Member:
    #69223
    Messages:
    650
    Gender:
    Male
    First Name:
    Pat
    Chesapeake, VA
    Vehicle:
    14 TRD Sport
    20% tint, weather techs, icon stage 3. n-fab, bhlm, retrofits, SCS SR8, 285s
    So just got off the phone with Jeremy at Icon and he is overnighting me a new sway bar relocate kit, hat, shirt, and a spanner wrench for the coilovers..... What an awesome customer service!
     
    YotaDan likes this.
  3. Jun 1, 2015 at 11:04 AM
    #3
    YotaDan

    YotaDan Dan

    Joined:
    Apr 1, 2009
    Member:
    #15461
    Messages:
    2,361
    Gender:
    Male
    First Name:
    Dan
    Oregon
    Icon is a great company to work with!
     
  4. Jun 1, 2015 at 11:07 AM
    #4
    Aw9d

    Aw9d That one guy

    Joined:
    Nov 7, 2011
    Member:
    #66635
    Messages:
    19,234
    Gender:
    Male
    I've always heard Icon has some of the best customer service out there. Glad to hear they took care of you. Pics of the lift?
     
  5. Jun 1, 2015 at 11:09 AM
    #5
    Jasenice

    Jasenice Well-Known Member

    Joined:
    Mar 15, 2015
    Member:
    #151003
    Messages:
    241
    Gender:
    Male
    Socal!
    Icon Stage 4 Suspension Total Chaos UCA Stealth Custom F5 Hankook Dynapro MT 33in CBI ARMOR
    Sounds odd, Just got all my Icon parts and it was clean. good luck!
     
  6. Jun 1, 2015 at 12:32 PM
    #6
    Patmac

    Patmac [OP] Well-Known Member

    Joined:
    Dec 22, 2011
    Member:
    #69223
    Messages:
    650
    Gender:
    Male
    First Name:
    Pat
    Chesapeake, VA
    Vehicle:
    14 TRD Sport
    20% tint, weather techs, icon stage 3. n-fab, bhlm, retrofits, SCS SR8, 285s
    Still need spanner wrench to get more lift, Rims and tires! Icons rides so nice

    1433186955683-1549087800.jpg
    14331870428431666723638.jpg
     

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