1. Welcome to Tacoma World!

    You are currently viewing as a guest! To get full-access, you need to register for a FREE account.

    As a registered member, you’ll be able to:
    • Participate in all Tacoma discussion topics
    • Communicate privately with other Tacoma owners from around the world
    • Post your own photos in our Members Gallery
    • Access all special features of the site

Cbi products - expect a long wait and bad customer service

Discussion in 'Vendor Reviews' started by Harbormaster, Dec 28, 2016.

Page 2 of 5
  1. Jan 1, 2017 at 6:02 PM
    #21
    Harbormaster

    #21
    Harbormaster [OP] Active Member

    Joined:
    Oct 2, 2016
    Member:
    #198802
    Messages:
    39
    Gender:
    Male
    Vehicle:
    2016 Tacoma TRD Pro DCLB
    I'll have to keep that magnet trick in mind when I do mine. Nice setup btw; mine is very similar (white w/ leer also). I have a prinsu rack on order.
     
    Harbormaster, Jan 1, 2017
    #21
  2. Jan 1, 2017 at 6:09 PM
    #22
    digitaLbraVo

    #22
    digitaLbraVo Derka Derka

    Joined:
    Sep 6, 2012
    Member:
    #86398
    Messages:
    7,514
    Covered in stickers and chrome stick-ons for extra horse torques and foot powers. Icon sticker gets me tons of travel, dozens of milimeters.
    Most of these shops are real small and focus on building the product. They keep a small front-of-house and don't invest much in the technology to maintain that customer relationship. It's just the nature of the industry right now.

    You can assume the negative and say "Well they don't care about me." or you can do like the rest of us and plan out the installation properly, or your next mod, or just enjoy your truck.

    ib4 the lock.
     
    digitaLbraVo, Jan 1, 2017
    #22
    EDDO, Mobtown Offroad and T4RFTMFW like this.
  3. Jan 7, 2017 at 5:06 PM
    #23
    Bruce988jl

    #23
    Bruce988jl Well-Known Member

    Joined:
    Oct 29, 2015
    Member:
    #168035
    Messages:
    4,947
    Gender:
    Male
    First Name:
    Jason
    Southern NH
    Vehicle:
    08 Tacoma Dbl Cab TRD Off-Road & 05 Mitsubishi Evo
    Any small fab shop that is slammed is always trying to balance product manufacturing and paperwork, most of these guys probably have the same fab guys doing emails so if they're slammed catching up on BF orders then its likely they aren't responding to emails.
     
    Bruce988jl, Jan 7, 2017
    #23
  4. Jan 8, 2017 at 3:47 PM
    #24
    Harbormaster

    #24
    Harbormaster [OP] Active Member

    Joined:
    Oct 2, 2016
    Member:
    #198802
    Messages:
    39
    Gender:
    Male
    Vehicle:
    2016 Tacoma TRD Pro DCLB
    And you can make excuses all day for companies who don't give simple shipping updates. I guess I hope the "nature of the industry" changes to be more in line with other (small) industries I give my money to.

    I want to be clear that for the most part, cbi has been great at getting back to MY emails, and I have never felt ignored by any means. My issue with their customer service is that they don't take it upon themselves to give delay timelines/updates, and they did not honor their own "shipping date" on my original order/invoice.
     
    Harbormaster, Jan 8, 2017
    #24
  5. Jan 8, 2017 at 6:54 PM
    #25
    digitaLbraVo

    #25
    digitaLbraVo Derka Derka

    Joined:
    Sep 6, 2012
    Member:
    #86398
    Messages:
    7,514
    Covered in stickers and chrome stick-ons for extra horse torques and foot powers. Icon sticker gets me tons of travel, dozens of milimeters.
    Stopped right here. Go be a foot stamping kid somewhere else.
     
    digitaLbraVo, Jan 8, 2017
    #25
    austin2009, Pigpen, Silverspool and 1 other person like this.
  6. Jan 8, 2017 at 6:57 PM
    #26
    T4RFTMFW

    #26
    T4RFTMFW Well-Known Member

    Joined:
    Jul 23, 2014
    Member:
    #134525
    Messages:
    69,794
    FUCK YOU DAD.
     
    T4RFTMFW, Jan 8, 2017
    #26
    Silverspool and digitaLbraVo[QUOTED] like this.
  7. Jan 8, 2017 at 6:57 PM
    #27
    T4RFTMFW

    #27
    T4RFTMFW Well-Known Member

    Joined:
    Jul 23, 2014
    Member:
    #134525
    Messages:
    69,794
    I WISH I WAS ADOPTED.
     
    T4RFTMFW, Jan 8, 2017
    #27
    digitaLbraVo and EDDO like this.
  8. Jan 8, 2017 at 6:59 PM
    #28
    Mobtown Offroad

    #28
    Mobtown Offroad Boss

    Joined:
    Jul 23, 2014
    Member:
    #134511
    Messages:
    10,797
    Gender:
    Male
    First Name:
    Joe
    Harrington, DE
    Vehicle:
    2002 SR5 4Runner
    Your mother and I love you very much son.
     
    Mobtown Offroad, Jan 8, 2017
    #28
    austin2009, digitaLbraVo and T4RFTMFW[QUOTED] like this.
  9. Jan 8, 2017 at 7:06 PM
    #29
    Harbormaster

    #29
    Harbormaster [OP] Active Member

    Joined:
    Oct 2, 2016
    Member:
    #198802
    Messages:
    39
    Gender:
    Male
    Vehicle:
    2016 Tacoma TRD Pro DCLB
    Daddy I'm sorry I'll put myself in time-out from vendor reviews
     
    Harbormaster, Jan 8, 2017
    #29
  10. Jan 8, 2017 at 7:07 PM
    #30
    EDDO

    #30
    EDDO                         

    Joined:
    Mar 12, 2014
    Member:
    #125165
    Messages:
    4,017
    Gender:
    Male
    First Name:
    Eric
    San Jose, CA
    Vehicle:
    19 TUNDRA
    You should change the thread title then. That doesn't sound like bad customer service. Yes, I am a CBI fan.


     
    EDDO, Jan 8, 2017
    #30
  11. Jan 8, 2017 at 7:10 PM
    #31
    Harbormaster

    #31
    Harbormaster [OP] Active Member

    Joined:
    Oct 2, 2016
    Member:
    #198802
    Messages:
    39
    Gender:
    Male
    Vehicle:
    2016 Tacoma TRD Pro DCLB
    Your cbi looks great. I can't wait for mine. Customer serivice means different things to different people. When I think of *good* customer service, I think of among other things; relaying important information regarding delays in production/shipping to the customer.
     
    Harbormaster, Jan 8, 2017
    #31
    Biscuits likes this.
  12. Jan 8, 2017 at 7:16 PM
    #32
    Street Taco

    #32
    Street Taco Consistently Inconsistent

    Joined:
    Mar 27, 2016
    Member:
    #182500
    Messages:
    6,087
    Gender:
    Male
    Jax Beach
    Vehicle:
    2019 Tacoma SR5
    How must the OP like seeing this vendor ignore him on here and then comment on another member's post. Mobtown posted multiple times, so just shows who believes in customer service.
     
    Street Taco, Jan 8, 2017
    #32
    ChemDawg, BraskaTaco, Centeno707 and 2 others like this.
  13. Jan 8, 2017 at 7:18 PM
    #33
    T4RFTMFW

    #33
    T4RFTMFW Well-Known Member

    Joined:
    Jul 23, 2014
    Member:
    #134525
    Messages:
    69,794
    MOM IS A WHORE, MAN.

    YOU DON'T HAVE A FUCKING CLUE
     
    T4RFTMFW, Jan 8, 2017
    #33
    digitaLbraVo, Tee Arghhhhhh Dee and Mobtown Offroad[QUOTED] like this.
  14. Jan 8, 2017 at 7:19 PM
    #34
    EDDO

    #34
    EDDO                         

    Joined:
    Mar 12, 2014
    Member:
    #125165
    Messages:
    4,017
    Gender:
    Male
    First Name:
    Eric
    San Jose, CA
    Vehicle:
    19 TUNDRA
    Perhaps your expectations would be better met purchasing only mass-produced products sold on Amazon.com.
     
    EDDO, Jan 8, 2017
    #34
    digitaLbraVo likes this.
  15. Jan 8, 2017 at 7:24 PM
    #35
    Mobtown Offroad

    #35
    Mobtown Offroad Boss

    Joined:
    Jul 23, 2014
    Member:
    #134511
    Messages:
    10,797
    Gender:
    Male
    First Name:
    Joe
    Harrington, DE
    Vehicle:
    2002 SR5 4Runner
    Bite your tongue! Amazon is killing the small industries.
     
    Mobtown Offroad, Jan 8, 2017
    #35
    Biscuits and Bruce988jl like this.
  16. Jan 8, 2017 at 7:27 PM
    #36
    T4RFTMFW

    #36
    T4RFTMFW Well-Known Member

    Joined:
    Jul 23, 2014
    Member:
    #134525
    Messages:
    69,794
    Sell your shit on Amazon, noob.

    Winning.
     
    T4RFTMFW, Jan 8, 2017
    #36
    digitaLbraVo and Tee Arghhhhhh Dee like this.
  17. Jan 8, 2017 at 7:31 PM
    #37
    Mobtown Offroad

    #37
    Mobtown Offroad Boss

    Joined:
    Jul 23, 2014
    Member:
    #134511
    Messages:
    10,797
    Gender:
    Male
    First Name:
    Joe
    Harrington, DE
    Vehicle:
    2002 SR5 4Runner
    It's far too difficult to do it. I've looked into it. With them you either use their fulfillment center or we do it in house but must ship within a couple days. That requires stock and we do stock a lot of our stuff but when we run sales here on TW it cleans us or quicker than expected sometimes. Things for us could go south fast with Amazon if something happens and we can't ship right away. We are still just two small of an operation to do it unfortunately.
     
    Mobtown Offroad, Jan 8, 2017
    #37
    digitaLbraVo likes this.
  18. Jan 8, 2017 at 7:32 PM
    #38
    Bruce988jl

    #38
    Bruce988jl Well-Known Member

    Joined:
    Oct 29, 2015
    Member:
    #168035
    Messages:
    4,947
    Gender:
    Male
    First Name:
    Jason
    Southern NH
    Vehicle:
    08 Tacoma Dbl Cab TRD Off-Road & 05 Mitsubishi Evo
    This is true - I handle performance parts sales for a local shop based out of Boston for Evo/Subaru/GTR's and I'm constantly getting price match requests with Amazon... In fact people will come to me with questions, ask millions of them and then go on amazon and buy them.
     
    Bruce988jl, Jan 8, 2017
    #38
    digitaLbraVo, Biscuits and Mobtown Offroad[QUOTED] like this.
  19. Jan 8, 2017 at 7:33 PM
    #39
    T4RFTMFW

    #39
    T4RFTMFW Well-Known Member

    Joined:
    Jul 23, 2014
    Member:
    #134525
    Messages:
    69,794
    Word.

    I sell my stuff there and I think the shipping is within 48 hours but I could be wrong. Maybe it's 72.

    Either way, it's definitely inventory dependent.

    Tell ya what.. move me to wherever you are and let's get this shit rolling hard.
     
    T4RFTMFW, Jan 8, 2017
    #39
    digitaLbraVo and Biscuits like this.
  20. Jan 8, 2017 at 7:40 PM
    #40
    Mobtown Offroad

    #40
    Mobtown Offroad Boss

    Joined:
    Jul 23, 2014
    Member:
    #134511
    Messages:
    10,797
    Gender:
    Male
    First Name:
    Joe
    Harrington, DE
    Vehicle:
    2002 SR5 4Runner
    You sure? It's 8 degrees here right now with just under a foot of snow on the ground.
     
    Mobtown Offroad, Jan 8, 2017
    #40
    digitaLbraVo and Biscuits like this.
Page 2 of 5
To Top