1. Welcome to Tacoma World!

    You are currently viewing as a guest! To get full-access, you need to register for a FREE account.

    As a registered member, you’ll be able to:
    • Participate in all Tacoma discussion topics
    • Communicate privately with other Tacoma owners from around the world
    • Post your own photos in our Members Gallery
    • Access all special features of the site

Cbi products - expect a long wait and bad customer service

Discussion in 'Vendor Reviews' started by Harbormaster, Dec 28, 2016.

  1. Jan 12, 2017 at 10:26 PM
    #61
    Harbormaster

    Harbormaster [OP] Active Member

    Joined:
    Oct 2, 2016
    Member:
    #198802
    Messages:
    39
    Gender:
    Male
    Vehicle:
    2016 Tacoma TRD Pro DCLB
  2. Jan 25, 2017 at 2:17 PM
    #62
    Harbormaster

    Harbormaster [OP] Active Member

    Joined:
    Oct 2, 2016
    Member:
    #198802
    Messages:
    39
    Gender:
    Male
    Vehicle:
    2016 Tacoma TRD Pro DCLB
    Update: Cbi sent me the wrong style of sliders. I ordered ones with a kickout and these were straight/standard. After some frustrating back and forth emails I finally got the return shipping worked out with them. They then relatively quickly shipped out new sliders with a kickout. However, now I'm at a standstill with the installation since they seem to have fit issues. (I'm encountering obstacles that the instructions do not mention for my 2016 DCLB). I'm nearing the end of day 4 with no response from them whether these sliders were fabricated correct or not.
     
    BraskaTaco likes this.
  3. Feb 24, 2017 at 4:33 PM
    #63
    BraskaTaco

    BraskaTaco Well-Known Member

    Joined:
    Jan 11, 2016
    Member:
    #174711
    Messages:
    1,936
    Gender:
    Male
    Nebraska
    Vehicle:
    2013 Tacoma TRD OR
    Interestingly enough, CBI now sells the same model for 2nd and 3rd gen trucks, despite their website not showing it yet. Might account for these holes not lining up? Either way, I was under the impression drilling was required as their website says that, so I paid an arm and a leg to have someone bolt something on for me :) Boo.

    IMG_0557.jpg
     
  4. Feb 24, 2017 at 4:34 PM
    #64
    BraskaTaco

    BraskaTaco Well-Known Member

    Joined:
    Jan 11, 2016
    Member:
    #174711
    Messages:
    1,936
    Gender:
    Male
    Nebraska
    Vehicle:
    2013 Tacoma TRD OR
    It's almost as though they sent me the wrong sliders too. Their website shows two different designs but my invoice says "2nd and 3rd gen" and the mounting plates are the style of what they show as the third gen option. And as you can see one of the bolts doesn't line up well..

    Edit: Just saw you said you had fitment issues too. What's going on CBI?
     
    Last edited: Feb 24, 2017
    Harbormaster [OP] likes this.
  5. Feb 24, 2017 at 5:00 PM
    #65
    BraskaTaco

    BraskaTaco Well-Known Member

    Joined:
    Jan 11, 2016
    Member:
    #174711
    Messages:
    1,936
    Gender:
    Male
    Nebraska
    Vehicle:
    2013 Tacoma TRD OR
     
  6. Feb 24, 2017 at 7:22 PM
    #66
    Harbormaster

    Harbormaster [OP] Active Member

    Joined:
    Oct 2, 2016
    Member:
    #198802
    Messages:
    39
    Gender:
    Male
    Vehicle:
    2016 Tacoma TRD Pro DCLB
    That's interesting you're having fit issues as well. I don't recall seeing any instructions on their website regarding drilling for their bolt-on sliders (that's why I bought them!) My issue was on the passenger side; there's a wiring harness bracket and plastic cover that clearly need to be trimmed/relocated to make the sliders fit.
     
    BraskaTaco likes this.
  7. Feb 24, 2017 at 7:25 PM
    #67
    Harbormaster

    Harbormaster [OP] Active Member

    Joined:
    Oct 2, 2016
    Member:
    #198802
    Messages:
    39
    Gender:
    Male
    Vehicle:
    2016 Tacoma TRD Pro DCLB
    Problem area

    IMG_7353.jpg
     
    BraskaTaco likes this.
  8. Feb 24, 2017 at 7:25 PM
    #68
    BraskaTaco

    BraskaTaco Well-Known Member

    Joined:
    Jan 11, 2016
    Member:
    #174711
    Messages:
    1,936
    Gender:
    Male
    Nebraska
    Vehicle:
    2013 Tacoma TRD OR
    The 2nd gen versions on their site say some drilling is required, but the ones I got are the 3rd gen specific ones they show (which say no drilling required). I emailed them and it sounds like they are shipping the same model out for 2nd and 3rd gen together now. I wish I could help about the wiring harness.. are you able to unbolt it to pull it back and work around it?
     
  9. Feb 24, 2017 at 7:27 PM
    #69
    BraskaTaco

    BraskaTaco Well-Known Member

    Joined:
    Jan 11, 2016
    Member:
    #174711
    Messages:
    1,936
    Gender:
    Male
    Nebraska
    Vehicle:
    2013 Tacoma TRD OR
    Ah, hopefully someone more knowledgable than I sees this.
     
  10. Feb 24, 2017 at 7:39 PM
    #70
    Mobtown Offroad

    Mobtown Offroad Boss Vendor

    Joined:
    Jul 23, 2014
    Member:
    #134511
    Messages:
    10,768
    Gender:
    Male
    First Name:
    Joe
    Harrington, DE
    Vehicle:
    2002 SR5 4Runner
    Our solution was move the metal bracket one hole forward. The metal bracket is bolted to the chassis using two M12 bolts. Remove the bolts, move the bracket forward so now the bolt hole bolts into where the front hole was bolted. Tighten and put plastic cover back over. It's a tight fit because of the wire loom going into the cab, but it does work.
     
    Nimble9, Mabel, tomwil and 4 others like this.
  11. Feb 24, 2017 at 7:49 PM
    #71
    Silverspool

    Silverspool Come at me Bro!

    Joined:
    Jul 6, 2016
    Member:
    #191387
    Messages:
    8,056
    Gender:
    Male
    First Name:
    Frank
    DFW
    Vehicle:
    18T4RORP 16MX5Turbskie
    Anyone seen my wallet?
    Damn. One vendor fixing another's problems.

    Glad i have mobtown on my truck, even if its one part.
     
  12. Feb 24, 2017 at 7:51 PM
    #72
    BraskaTaco

    BraskaTaco Well-Known Member

    Joined:
    Jan 11, 2016
    Member:
    #174711
    Messages:
    1,936
    Gender:
    Male
    Nebraska
    Vehicle:
    2013 Tacoma TRD OR
    MobTown answered my CBI question in another thread I spammed it in too. Class act.
     
    Harbormaster [OP] likes this.
  13. Feb 24, 2017 at 7:52 PM
    #73
    Harbormaster

    Harbormaster [OP] Active Member

    Joined:
    Oct 2, 2016
    Member:
    #198802
    Messages:
    39
    Gender:
    Male
    Vehicle:
    2016 Tacoma TRD Pro DCLB
    Seams like a viable solution. Wish I had some direction earlier from the company regarding this. I also wondered if it was a problem specific to double cab long beds (that's what I have)
     
  14. Feb 24, 2017 at 7:53 PM
    #74
    T4RFTMFW

    T4RFTMFW Well-Known Member

    Joined:
    Jul 23, 2014
    Member:
    #134525
    Messages:
    69,577
    They haven't gave me any sliders for free.

    Also offered me a job and then hired a girl instead.
     
  15. Mar 18, 2017 at 10:49 AM
    #75
    Mobtown Offroad

    Mobtown Offroad Boss Vendor

    Joined:
    Jul 23, 2014
    Member:
    #134511
    Messages:
    10,768
    Gender:
    Male
    First Name:
    Joe
    Harrington, DE
    Vehicle:
    2002 SR5 4Runner
    You wouldn't agree to being little spoon.
     
    Nimble9, Pigpen and T4RFTMFW like this.
  16. Mar 26, 2017 at 8:14 PM
    #76
    Pigpen

    Pigpen My truck is never clean

    Joined:
    Mar 6, 2012
    Member:
    #74319
    Messages:
    8,867
    Gender:
    Male
    Northwest Montana
    Vehicle:
    2012 AC Manual 4.0 4x4 Base Model
    Access cab toolbox/ dog bed with seats and headrests deleted, waterproof TRD seat covers, yellow wire mod, diff breather relocated to tail light, engine block heater, Leer topper with Yakima tracks and rack, Yakima rack on cab, Ride Rite with Daystar cradles, CBI hidden front hitch, wired for winch front and rear Warn quick connect, Warn x8000i on external carrier, sway bar delete, trailer plug relocated to bumper, Pelfreybilt IFS and Mid skids, ECGS front diff bushing, ARB CKMA12 compressor, 255/85/16 Toyo M55 load E tires on stock steel rims, Up2NoGood heated mirror kit, Husky X-act Contour front floor liners, Northstar AGM 27F battery, Pelfreybilt bolt on sliders with kickout and top plates, TRD Pro headlights, Depo smoked tail lights, Energy suspension body mount bushing kit, Cobra 75WXST cb with rear mounted Wilson 3' antenna on Shmellmopwho mount, OME Dakar leaf packs with AAL, Billstein B110 rear shocks, 5100s with 885 coils and 1/4" spacers, SPC LR UCAs, 2wd low range mod
    Just noticed the new screen name. Does this mean you're a mod now? :D
     
  17. Apr 2, 2018 at 9:13 PM
    #77
    jacobrippey

    jacobrippey It’s always Taco Tuesday Instagram #rippstik

    Joined:
    Apr 26, 2014
    Member:
    #128494
    Messages:
    763
    Gender:
    Male
    First Name:
    Jacob
    Phoenix, Arizona. USA
    Vehicle:
    2004 Tacoma DC 4wd
    Find me on Instagram: @rippstik
    My CBI experience has been Meh. I got a fairly nice deal on a scratch and dent rear swing out bumper. No big deal, I thought. Shows up on a pallet. That was good. The bad was that it came with 1) no instructions 2) three large bags of random, unlabeled hardware 3) some wrong hardware (fine thread lug nuts with Coarse thread bolts). 4) some of the holes needed to be bored out. 5) within a month, the latch bolt that Holds the swingout open snapped in half (CBI won’t honor that warrantee). Next time, I’ll probably go with another provider.
     
    Last edited: Feb 3, 2019
    BraskaTaco and tomwil like this.
  18. Feb 3, 2019 at 6:47 AM
    #78
    JBadWulf

    JBadWulf Well-Known Member

    Joined:
    Aug 13, 2018
    Member:
    #262716
    Messages:
    141
    Gender:
    Male
    First Name:
    James
    Vehicle:
    2018 Tacoma TRD Off-Road
    BONE Stock.... I Swear!
    I'm in the same boat brother... Ordered Oct 05, and still waiting, had multiple 'promised ship' dates when calling, and then the time will come, no invoice, call again "I don't know why we would have told you that... but.." So yeah, still waiting. They do not respond to inquiry order e-mails, but if you write requesting a product order, they will be back to you that same day... funny how that works. Check my thread for updates on my order as well.
     
  19. Feb 18, 2019 at 4:00 AM
    #79
    ovrlndWPNSguy

    ovrlndWPNSguy New Member

    Joined:
    Jan 28, 2018
    Member:
    #242746
    Messages:
    2
    Gender:
    Male
    First Name:
    Lucas
    Vehicle:
    2014 White Tacoma TRD 4x4
    Not sure if anyone has ordered CBI ditch light brackets for 2nd Gen but I did....not sure if it was a fluke but they don't fit. It's not like they are a few microns off. It's like they are made for a completely different vehicle. Anyone??
     
  20. Feb 18, 2019 at 7:43 AM
    #80
    CBI Offroad Fab

    CBI Offroad Fab Member Vendor

    Joined:
    Oct 30, 2010
    Member:
    #45457
    Messages:
    818
    Gender:
    Male
    Idaho Falls, ID
    Vehicle:
    Everything Toyota!
    Lets see whats going on, You shouldn't have any fitment issues with the DLB's. Make sure the box they came in is labeled T2 DLB otherwise post up a picture of what you've got. Also keep in mind that the second gen DLB's mount to the fender not the hood, That seems to be the common issue with fitment.
     
    HarryTaco and JBadWulf like this.
To Top