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CT Positive Dealer Experience

Discussion in 'North East' started by Mark C., Jan 20, 2010.

  1. Jan 20, 2010 at 2:31 PM
    #1
    Mark C.

    Mark C. [OP] If you want it bad, you usually get it bad!

    Joined:
    Nov 20, 2009
    Member:
    #26250
    Messages:
    1,248
    Gender:
    Male
    First Name:
    Mark
    Connecticut
    Vehicle:
    2010 MGM SR5 4WD AC
    LED Dome, Reed Switched LEDs in Glove Box and Center Console, Bumper Fogs, Tailgate anti-theft, LEDs over Cig lighter, Back-up camera anytime, Outside Temp add-on, Hidden GPS power, Sockmonkey 3rd Brakelight decal, 4X4 switch illumination, reed switch controlled engine compartment Flood LEDs, Elite Hitch Cover, Plasti-dipped cupholders and door switch control panels, Elite Hitch Cover.
    Another Positive Rear Spring Experience
    Just got my 2010 2WD A/C, 4-banger back from the dealer. Got the 5K mile maintenance done and........the Harsh Ride TSB done.....

    They went beyond the 2nd rev to the TSB, which called for replacing only the rear springs and not frame/body bumpers or any shocks....here's what I got:

    1. Replaced 3-leaf springs with 4-leaf springs (48210-04570 and 04210)
    2. U-Bolt (90117-A0005) (X4)
    3. Spring Bumbers (48341-04080) (X2)
    4. Shock Set (48510-09U50) (X2)
    5. Shock Set (48530-09Q40) (X2)
    6. Complete 4 wheel alignment.

    I had also mentioned the reduced air flow output when the heat selection was all the way up (high)....they didn't change the damper out as prescribed in the TSB, because I didn't mention the TSB....just complained about air-flow. Well they replaced the blower motor and blower sub-assembly. I will take the TSB for the Heat/HVAC with me for the 10K mile visit and see what they do.

    Dealership is in Old Saybrook, CT....Lorensen Toyota. And......the loaner I got was a 2009 Taco A/C, 4.0 Automatic.

    Guess what was on the floor? You got it! Tacoma all-weather floor mats...and they never moved the two days I drove it. I asked about getting some, but....told they couldn't sell them...........

    They also washed and vacuumed my truck...and I didn't buy it from them!
     
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