1. Welcome to Tacoma World!

    You are currently viewing as a guest! To get full-access, you need to register for a FREE account.

    As a registered member, you’ll be able to:
    • Participate in all Tacoma discussion topics
    • Communicate privately with other Tacoma owners from around the world
    • Post your own photos in our Members Gallery
    • Access all special features of the site

CUSTOMER RELATIONS

Discussion in 'N2 Designs' started by EXLRATE, Feb 28, 2019.

  1. Feb 28, 2019 at 1:18 PM
    #1
    EXLRATE

    EXLRATE [OP] Member

    Joined:
    Sep 12, 2017
    Member:
    #229824
    Messages:
    24
    Gender:
    Male
    First Name:
    james
    Vehicle:
    2017 white tacoma trd sport
    I JUST WANTED TO GET ON THE FORUM TO GIVE KUDDOS TO JIMMY AT N2DESIGN THIS GUY
    IS UNBELIEVABLE TO WORK WITH.I FIRST BOUGHT THE REMOTE STARTER AND SMART MODULE TOGETHER BUT COULD ONLY GET REMOTE START AT FIRST AND HE TOLD ME TO BE PATIENT AND I WOULD GET IT SOON AND SURE ENOUGH ABOUT 2 WEEKS LATER I GOT IT IN MAIL.THE FIRST REMOTE START MODULE TOOK ME NO TIME TO HOOK UP AND PROGRAM BUT COULD NOT GET SMART MODULE TO WORK CORRECTLY, HE SPENT 2 HRS TRYING DIFFRENT THINGS AND NO LUCK..BE PAITENT JIMMY SAID THEN JIMMY KEPT IN CONTACT UPDATING ME AS TO WHEN THE PROBLEM WOULD BE RESOLVED AND CONSTANTLY SAYING HE WAS SORRY FOR THE TROUBLE AND HE WOULD MAKE SURE IT WAS RIGHT.WELL GOOD NEWS IS I GOT A CALL FROM JIMMY LAST NIGHT AND WE CONNECTED,AND PROGRAMMED WITH UPDATED MODULE..THIS THIN WORKS GREAT AND JUST AS DESCRIBED..COULD NOT BE HAPPIER AND IT WAS DEFINATELY WORTH THE WAIT...…..THANK YOU JIMMY YOU ROCK
     
  2. Feb 28, 2019 at 1:19 PM
    #2
    BassAckwards

    BassAckwards Well-Known Member

    Joined:
    May 3, 2016
    Member:
    #186002
    Messages:
    24,163
    Gender:
    Male
    First Name:
    Robert
    TX
    Vehicle:
    09 2TR-FE PreRunner
    Several
  3. Feb 28, 2019 at 6:33 PM
    #3
    N2DesignsInc

    N2DesignsInc ----------Owner---------- N2 Designs, Inc. Vendor

    Joined:
    Jan 26, 2018
    Member:
    #242487
    Messages:
    2,270
    Gender:
    Male
    First Name:
    Jimmy
    Los Angeles, CA
    Vehicle:
    2018 that identifies itself as a 2021
    Mods: Is this still a Tacoma?
    The guy can't contain his excitement, its ok! N2 tends to cause this side effect :p
     
  4. Feb 28, 2019 at 6:34 PM
    #4
    N2DesignsInc

    N2DesignsInc ----------Owner---------- N2 Designs, Inc. Vendor

    Joined:
    Jan 26, 2018
    Member:
    #242487
    Messages:
    2,270
    Gender:
    Male
    First Name:
    Jimmy
    Los Angeles, CA
    Vehicle:
    2018 that identifies itself as a 2021
    Mods: Is this still a Tacoma?
    Thanks James!
     
  5. Mar 8, 2019 at 10:41 PM
    #5
    N2DesignsInc

    N2DesignsInc ----------Owner---------- N2 Designs, Inc. Vendor

    Joined:
    Jan 26, 2018
    Member:
    #242487
    Messages:
    2,270
    Gender:
    Male
    First Name:
    Jimmy
    Los Angeles, CA
    Vehicle:
    2018 that identifies itself as a 2021
    Mods: Is this still a Tacoma?
  6. Mar 10, 2019 at 6:03 PM
    #6
    B1sko3

    B1sko3 Cali Raised - Military Driven ⚓️

    Joined:
    Jan 27, 2019
    Member:
    #280857
    Messages:
    169
    Gender:
    Male
    First Name:
    Nabiskoe
    LA, California
    Vehicle:
    2019 Cement
    Just wanted to thank @N2DesignsInc (Jimmy) for his remote starter kit install today. I had the opportunity to actually meet up with him in person and have nothing but nice things to say about the guy. Great product, awesome service and very detail oriented! Definitely recommend Jimmy (N2 Designs) if you need any automated work done on your truck..
     
    Last edited: Mar 10, 2019
    BXR in L.A and N2DesignsInc like this.
  7. Apr 23, 2019 at 5:18 PM
    #7
    TRDPRO321

    TRDPRO321 Member

    Joined:
    Apr 13, 2019
    Member:
    #289986
    Messages:
    20
    Gender:
    Male
    First Name:
    Rob
    Vehicle:
    209 White Tacoma TRD PRO
    I am so happy to have gone with this product. The same day I placed the order it was shipped out and tracking info was provided. Once I received the product, Jimmy from N2Designs asked me if I had installed it yet. I had a question regarding the product after doing the install, and Jimmy called me and talked to me about the whole thing. From a customer relations standpoint, N2Designs is at the top when taking care of their people!
     
    BXR in L.A, N2DesignsInc and B1sko3 like this.
  8. May 24, 2019 at 1:40 PM
    #8
    BXR in L.A

    BXR in L.A Well-Known Member

    Joined:
    Apr 10, 2019
    Member:
    #289714
    Messages:
    101
    First Name:
    Marc
    Vehicle:
    2018 Tacoma
    Tacoma Beast headlights Rigid industries fog lights/ light bar BFG Ko2 33' Method rims Fox 2.5 shocks TC upper control arms Cali raised Multi switches and panel Meso customs Accessories
    Just wanted to thank Jimmy and the whole N2 designs a special thank you for a great keyless and start system I'm not tech savvy at all and having a plug and play that a everyday guy can do to his own ride is greatly appreciated
    P.s love that I can start my ride open the doors and it stays on
    Thanks Jimmy!
    Plain key for the win!!!
     
    N2DesignsInc likes this.
  9. May 29, 2019 at 9:50 PM
    #9
    Franks4

    Franks4 Active Member

    Joined:
    Jul 22, 2017
    Member:
    #224712
    Messages:
    29
    Gender:
    Male
    I was first hesitated on getting this mod, so I waited for success stories like the one I am giving now. For anyone in question in getting this mod I would highly recommend it. I am in Houston so it was a no brainer with summer around the corner. If you are going to buy this from anyone it should be Jimmy. He is awesome he helped me set up the smart module on my cell phone. Its always nice talking to someone live on the phone rather than watching videos or reading confusing diagrams. The installation is super easy.
     
  10. Jun 15, 2019 at 7:25 PM
    #10
    medina.gomez18

    medina.gomez18 Active Member

    Joined:
    Oct 18, 2017
    Member:
    #233386
    Messages:
    30
    Gender:
    Male
    First Name:
    Jay One
    Los Angeles
    Vehicle:
    2017 Toyota Tacoma TRD Sport 4x4 Magnetic Gray
    Let me tell you! I've never dealt with anyone like Jimmy before. I purchased the remote start and smart phone module from him on a Monday, and it was at my doorstep by Wednesday of the same week. I was able to set up the remote start on my own but the smart phone module was giving me issues. So I decided to reach out to him after business hours, and to my surprise he didn't hesitate to give me his phone number and then proceeded with guiding me to over the phone and later we met in person to get it squared away. His customer service is top notch, and truly cares that you are satisfied. I stand behind N2 designs, and I'm excited to see what else he has in store
     
    N2DesignsInc likes this.
  11. Jun 21, 2019 at 7:05 AM
    #11
    Tim8

    Tim8 Well-Known Member

    Joined:
    Dec 27, 2018
    Member:
    #277150
    Messages:
    102
    Gender:
    Male
    SoCal
    Vehicle:
    2019 Dcsb 040 Pro
    Much thanks to Jimmy @N2DesignsInc !

    Placed my order and less than 2 hours later, shipped with tracking number!!!:thumbsup:
    Hopefully I can get it installed without any hiccups
    :fingerscrossed:

    Thanks again, great customer service.

    Edit- ordered on Tuesday, received on Thursday, was a little hesitant about the install, reached out to Jimmy and within a few hours he is personally installing the starter for me. Everything works perfectly. Super cool guy and he really knows his sh*t! Alsogave me a peek at one his upcoming projects for the Tacoma, going to be a game changer!!!
     
  12. Jun 25, 2019 at 12:22 PM
    #12
    whitepony04

    whitepony04 The Big Igloo is coming...

    Joined:
    Mar 21, 2019
    Member:
    #287475
    Messages:
    620
    Gender:
    Male
    First Name:
    Tanner B
    Oklahoma
    Vehicle:
    19 trdordcsbxyz
    Eibach pro kit, 3 leaf aal, ecgs, fn fx pros, bfg ko2, gator sfx, Meso stuff
    A+ for jimmy here. Shipped my kit out quick and install was ezpz.
     
    N2DesignsInc likes this.
  13. Aug 20, 2019 at 6:23 AM
    #13
    tacotongue

    tacotongue Well-Known Member

    Joined:
    Oct 7, 2018
    Member:
    #268663
    Messages:
    69
    Gender:
    Male
    San Francisco, CA
    Vehicle:
    19 DCSB TRD 4x4 OR
    Thanks Jimmy! @N2DesignsInc. He took the time to help me install the remote starter and app on my 2019 taco this weekend. I work 6 nights a week 12hr shifts so my schedule is tight and Jimmy was more than willing to help me at my convenience.
    I’m now loving the ability to start my ride from my phone!
    100% satisfied customer here!
    Thanks!
     
    N2DesignsInc likes this.
  14. Dec 8, 2019 at 8:32 AM
    #14
    Yodeville

    Yodeville 2019 SR with SX Package Central New Jersey

    Joined:
    Dec 12, 2015
    Member:
    #172058
    Messages:
    114
    Gender:
    Male
    First Name:
    Steve
    New Jersey
    Vehicle:
    2019 Toyota Tacoma SR access cab
    Never Never Modify! Keep it aggravation free!
    Got my 2019 Tacoma SR kit from N2 Designs and it was a great experience. Ordered and it was shipped immediately. The instructions with the YouTube video were great. Took my time doing it and it was all plug and play with no scary wire cutting. Excellent service A+ thank you Jimmy.
     
    N2DesignsInc likes this.
  15. Dec 15, 2019 at 11:03 AM
    #15
    Hddiesel308

    Hddiesel308 Well-Known Member

    Joined:
    Aug 30, 2018
    Member:
    #264652
    Messages:
    368
    S.E. PA
    Vehicle:
    '18 TRD O/R Cement-DCLB
    87 fuel added as needed.
    @N2DesignsInc - Could you DM me? I sent an inquiry via your site, and didn't hear back. May have went to spam, but I try to proof those before deleting. Thanks!
     
  16. Dec 15, 2019 at 1:41 PM
    #16
    N2DesignsInc

    N2DesignsInc ----------Owner---------- N2 Designs, Inc. Vendor

    Joined:
    Jan 26, 2018
    Member:
    #242487
    Messages:
    2,270
    Gender:
    Male
    First Name:
    Jimmy
    Los Angeles, CA
    Vehicle:
    2018 that identifies itself as a 2021
    Mods: Is this still a Tacoma?
    Done
     
    Hddiesel308 likes this.
  17. Oct 1, 2020 at 8:40 PM
    #17
    oconnor

    oconnor Where am I?

    Joined:
    May 28, 2016
    Member:
    #188156
    Messages:
    1,465
    Gender:
    Male
    Midwest
    Vehicle:
    '18 TRD Sport 4x4 AC 6MT/ '04 TJ Rubicon
    I was pleasantly surprised with my service from N2 designs and I try to give kudos where they are deserved.

    Long story short: my remote start stopped working last spring and I hadn't had a chance to look at it until recently so I thought I'd contact Jimmy if he was still monitoring the TW Bat-signal. Sure enough he got right back to me with a phone number.

    I texted him today and he called me back within 20 minutes. He had me do a couple tests and tell him what if any lights lit. When he realized it wasn't going to work he told me to box it up and ship it to him and he'd send me another.

    Went something like:
    Me:"Sounds good what do I owe for the new module?"
    Jimmy:"Well, I will need you to pay the shipping since you're out of warranty."
    Me:"Uh, that's it, just shipping?" Thinking I had heard it wrong.
    Jimmy said something like:"Isn't that how everyone does it?"

    One of the most painless customer service experiences I've ever had. Well done.
     
    N2DesignsInc likes this.
To Top