Dealership Experiences - Good and Bad

I have had the worst dealership experience from Norwalk Toyota in California. They give you good internet quotes to get you in and then once you get there, it comes out totally different from what they give you. I have worked out a deal with them through the internet but didn't tell them about my trade in. Once I got there, the price suddenly changes because I have a trade in. I tried to work the numbers with them and needless to say, I got the run around from the salesman all the way to the managers. I had to walk away and into another dealership who gave me a good price on my trade and honored their quote for their Tacoma so I bought it.

One weeks later, my cousin who lives in Norwalk went into Norwalk Toyota because he had saw a truck he wanted there with $10K worth of dealer installed options. He went there twice and got the run around also. The third time, I went with him to work out some numbers with the dealer and we had came up with $500 a month for six years. The same manager that I had dealt with one week ago came back and gave us a ridiculous payment schedule of $719 a month for 84 months! That comes out to over $60K for a Tacoma! At that point I was ready to leave and he quickly went from $719 a month to $600 for 6 years and then $500 that we originally asked for. We were so disgusted on how they give us the run around and not want to buy from them at all so we ended up at GosCh Toyota in Hemet and got exactly what my cousin wanted minus the dealer installed option for $1000 under invoice! We got more for his trade also! Now that's service! So to sum up this story....

Norwalk Toyota = Evil (Manager Joe and any salesperson)
Claremont Toyota = Great (Teresa - Got me the exact truck I wanted)
GosCh Toyota = Excellent (Rafael - Excellent salesperson)

Other honorable mention...

Crown Toyota - Honest pricing (Donald - Fleet Manager)
Toyota of Orange - Almost invoice no haggle pricing.

 

Andy Mohr Toyota, Avon, IN. GOOD. At least their service department, bought the truck used.