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Dealership has some splainin' to do.

Discussion in '2nd Gen. Tacomas' started by ScissorMeTimbers, Jan 10, 2013.

  1. Jan 10, 2013 at 1:37 PM
    #1
    ScissorMeTimbers

    ScissorMeTimbers [OP] Crème fraîche.

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    Matt
    Hawaii - Stationed @ Hurlburt Field
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    I got my Tacoma on 1 Jan 13 and have enjoyed everything about it so far. I had forgotten to ask the dealer for a oil change when I got it so I took it to my local Jensen Tire and Auto to get it done and it wasn't too bad but after what felt like the longest oil change/tire rotation/14 point inspection (1.5hours) the guy came back to give me bad news.

    1. Both front struts are blown
    2. Both rear shocks are blown
    3. No cabin air filter
    4. crazy dirty air intake filter
    5. BATTERY NOT STRAPPED DOWN, literally nothing holding my battery down...wtf, probably something I should have noticed at the dealership but honestly who looks at that (if you do, don't say anything!)

    Needless to say, wasn't very happy especially considering my vehicle was considered "CERTIFIED USED" from Toyota. Got my appointment for them to fix it all on Saturday and free rental car.

    I was considering selling back my 4yr/42k mile extended warranty for an extra $2.5k but now that this is happening I think I might hold onto it, what do you guys think? Keep the warranty? 08 DCSB Off-Road TRD w/ 82k miles.
     
  2. Jan 10, 2013 at 1:39 PM
    #2
    ntilehman

    ntilehman Well-Known Member

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    Yea I would def keep the warranty if you have already paid for it. You knew it going in that it was a used truck and things happen. I'm not saying that the other stuff should not have been fixed first but other things can happen.
     
  3. Jan 10, 2013 at 1:41 PM
    #3
    StickShifty

    StickShifty Well-Known Member

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  4. Jan 10, 2013 at 1:46 PM
    #4
    ntilehman

    ntilehman Well-Known Member

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    They were probably saying "Oh Shit" in their head while they did that.
     
  5. Jan 10, 2013 at 1:48 PM
    #5
    DeeKay21

    DeeKay21 Lieutenant Dan.

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    ^^^ I honestly dont get why some people are so hell bent on jumping their stock trucks like that?!?! Even with good lift kits our trucks ARE NOT meant to be jumped by any means!! Now once you go mid/long travel and spend thousands and thousands of dollars on a whole new suspension setup then yes, you can most likely jump it then.
     
  6. Jan 10, 2013 at 1:51 PM
    #6
    Pugga

    Pugga Pasti-Dip Free Since 1983

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    That guy's a member on here. I think his name is relik.


    Did you not test drive the truck before you bought it? You would have known if all 4 shocks were blown. Even if you didn't test drive it, you would have known the second you drove off the lot. Make sure the shop knows what they're talking about and not just blowing smoke up your ass.

    The battery tie down and cabin air filter would be good to have. The cabin air filter isn't necessary though, but should have been checked before you bought it by the selling dealership.

    The air filter should have been changed also but a dirty filter filters the air better than a clean filter so no harm done to your engine.
     
  7. Jan 10, 2013 at 1:58 PM
    #7
    Monster Coma

    Monster Coma Well-Known Member

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    It's a wagon
    As for the warranty, there will be different opinions. But I don't see a problem if they are fixing everything?
     
  8. Jan 10, 2013 at 2:05 PM
    #8
    OffroadToy

    OffroadToy The dog did it...I swear!

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    snugtop supersport canopy, black westin bullbar/tube steps, piaa offroad lights, weathertech floor mats, oem bed mat, trd seat covers, avs inchannel vent visors, 2" suspension lift, front diff drop, rear differential breather extension, oil filter drain hose, a/c drain hose extention & reroute, front window tint, cat theft protection plate, tailgate clamp mod, xpel headlight/foglight protecters, oem block heater, bfg 265/75R/16 a/t k/o's, cabin air rodent protection screen, rcbs illuminated 4X4 switch mod
    THe dealer certified it was used... what's the problem? :rolleyes: (jk)
     
  9. Jan 10, 2013 at 2:12 PM
    #9
    Fractured

    Fractured FPS-a-holic

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    I thought it had to be less than 60k miles to be "certified". Maybe that has changed though.
     
  10. Jan 10, 2013 at 2:24 PM
    #10
    ScissorMeTimbers

    ScissorMeTimbers [OP] Crème fraîche.

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  11. Jan 10, 2013 at 2:29 PM
    #11
    Mpgillespie

    Mpgillespie Well-Known Member

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    Reasons such as this is why I spent the extra money to buy new. It's worth it to me.
     
  12. Jan 10, 2013 at 2:33 PM
    #12
    That Dude Tim

    That Dude Tim Toyota Technician

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    I know at my dealer that I work at we don't sell "Toyota Certified" anything if it has over 36k miles on it. After that it's just a regular used car.
     
  13. Jan 10, 2013 at 2:35 PM
    #13
    logcabinwc

    logcabinwc Well-Known Member

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    16 inch Baja Black 6-spoke alloy wheels, flow master exhaust, bed lights, Pioneer HD radio, Federal Signal Siren, K&N Air filter, BAMF Sliders w/kickout, Relentless Aluminum IFS Skid, 24 LED light bar, custom built expedition style bed rack and basket combo, TRS Projector Retrofit Hopefully soon: Avid Front bumper Light bar w/lights
    when I bought my tacoma december '11 it was "certified"
    nearly had to take toyota of temecula to court because they sold it to me with a bent front right knuckle.
    If your experience is anything close to mine I have a few suggestions (not that you have to take it but I would not want my worst enemy to have to go through what I did) so here's just my advice:
    1) get the write up from the shop you went to and get there notes on what was wrong with the truck
    2) keep a phone log of every time you talk to the dealership (anyone, even if its just the receptionist that directs your calls and then tells you so-and-so is not in that day)
    3) read over the contract you signed. Its ~160 if I remember correctly check list. read each one, and make note of anything that it does not comply with
    4) look to see if your state has a "car buyers bill of rights", California does= more legal back up.
    5) do your own detailed look-around the truck, and I mean detailed. test ever button/switch and feature you have. Check the spare, crawl under that sucker and check the frame, and use the 160 point list to see what you should look at too.

    In the end if they piss and moan, threaten to take them to court and name off what they have violated.
    it took me 8 months, and the screaming at the boss of T. of Temecula on the phone while threatening a lawsuit to get my truck fixed. But once they knew I was serious, my truck was fixed within a week.

    Good luck to you.
    If you want to look at the full story I made a "I'm mad" thread here.
     
  14. Jan 10, 2013 at 2:35 PM
    #14
    logcabinwc

    logcabinwc Well-Known Member

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    16 inch Baja Black 6-spoke alloy wheels, flow master exhaust, bed lights, Pioneer HD radio, Federal Signal Siren, K&N Air filter, BAMF Sliders w/kickout, Relentless Aluminum IFS Skid, 24 LED light bar, custom built expedition style bed rack and basket combo, TRS Projector Retrofit Hopefully soon: Avid Front bumper Light bar w/lights
    Oh and mine had 84,000 miles on it when I bought it
     
  15. Jan 10, 2013 at 3:18 PM
    #15
    Larry

    Larry Well-Known Member

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    for me...the cost of a 2,500 dollar warranty would depend on the purchase price.
     
  16. Jan 10, 2013 at 3:28 PM
    #16
    lj973gm

    lj973gm Sold it, dont miss it yet.

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  17. Jan 10, 2013 at 3:33 PM
    #17
    ScissorMeTimbers

    ScissorMeTimbers [OP] Crème fraîche.

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    Hawaii - Stationed @ Hurlburt Field
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    Thank you for the advice, my wife is Puerto Rican and crazy so she is going to take the truck in on Saturday to do some knife fighting for me...she is already looking up laws and all that to help so she can threaten to take them to court.

    They still have the vehicle posted on their website which is strange when I first looked at it the price was $24777 now it's $23988, I got it for $22k w/ the warranty.

    http://toyotaoflavista.calls.net/La-Vista-Nebraska/For-Sale/Used/Toyota/Tacoma/2008-4WD-Dbl-V6-AT-Natl--Truck/14533681/
     
  18. Jan 10, 2013 at 4:04 PM
    #18
    12TRDTacoma

    12TRDTacoma Mid Traveling

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    Most people would probably look at what you said about a dirty air filter filtering in air better then a clean one and be like :confused:

    Whatchu talking bout willis?!

    I know where you are getting at though and yes you are indeed right. Lol.
     
  19. Jan 10, 2013 at 4:21 PM
    #19
    Vstrom30

    Vstrom30 Well-Known Member

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    My 05 Tacoma did not come with a cabin filter either. Some dealers certify the truck and deny the technician's recommendations during the time of check over. Now when the customer brings the vehicle back for needed repairs, the warranty company is responsible for the repairs, rather than the dealer back when it was on the lot. Take it in and they will take care of it.
     
  20. Jan 10, 2013 at 4:29 PM
    #20
    2011whitetaco

    2011whitetaco Active Member

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    Too bad you aren't in Canada! I'm a Toyota salesman and I would have helped you out! The TCUV inspection is extremely thorough up here and those things should have been caught no matter what!
     
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