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Dealership mistake

Discussion in 'Off-Topic Discussion' started by TTGuy711, Dec 6, 2010.

  1. Dec 6, 2010 at 4:11 PM
    #1
    TTGuy711

    TTGuy711 [OP] Well-Known Member

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    Dayton, OH
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    Just got it, so none yet.
    I'm pretty good friends with my recruiter so when I was home last week I went to say hi. He looked at my truck and complimented me on it then showed me his FJ that he bought about a year ago for his wife to haul the two little ones. Since it was about time for his oil change and tire rotation he asked if I wanted to tag along so I agreed. We pulled into John Harvey Toyota and they did their thing and let us know it was ready. As we pull out of the garage I said something about the ride feeling a little different. He brushed it off until we were stopped at a red light and a lady got out of her car to let us know our rear passenger side tire was wobbling pretty bad, almost like it was going to fall off. So I get out and see they somehow FORGOT to put the lug nuts back on! :eek: We'd been driving a mile down the road with a tire about to fall off. We pulled over and I put one nut from each tire onto the wheel while he calls the dealership. We pulled up and I saw the ass reaming of a life time. :censored: They offered him a bunch of free crap but he said f that and took his FJ to the Volkswagen dealership that day and traded in for a VW Passat.

    Needless to say he was furious. Especially since that is usually his wife's dd. I'm not sure if he's looking into a lawsuit or anything, but I know I will never go to that service department ever again. Honestly I felt bad because I don't know how I didn't notice the lack of nuts on the wheel when I got in. But I guess if I thought there's one thing the service department could get right it was putting the nuts back on the wheel.
     
  2. Dec 6, 2010 at 4:14 PM
    #2
    TACODACKS

    TACODACKS Forging Elite Fitness

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    Same thing happened to my friends F150 from the Ford dealership. Only difference was that his family was in the car, and the wheel did in fact come off. I would think lug nuts would be something big to check for, but I guess that's why I'm not a mechanic.
     
  3. Dec 6, 2010 at 4:15 PM
    #3
    503TRD

    503TRD Trucker

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    Wow! What did he do? And what did the dealership try to do/offer to make up for it?
     
  4. Dec 6, 2010 at 4:21 PM
    #4
    PreRunnerSeth

    PreRunnerSeth Well-Known Member

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    Thats pretty shitty of the dealer... but why oh why on earth would you take it out on the poor FJ and trade it for a shitbox VW? this incident had nothing to do with the quality of the vehicle and just the idiot kid the dealer hired to rotate tires.
     
  5. Dec 6, 2010 at 4:29 PM
    #5
    Rich1790

    Rich1790 Well-Known Member

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    I was thinking the exact same thing.
     
  6. Dec 6, 2010 at 4:30 PM
    #6
    OffroadToy

    OffroadToy This ain't Dodge City, and you ain't Bill Hickok

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    They do forget things once in a while... I always make a point to check the lug nuts anytime the tires get touched by the dealer or tire shop.
     
  7. Dec 6, 2010 at 4:33 PM
    #7
    TTGuy711

    TTGuy711 [OP] Well-Known Member

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    I agree 100%. I guess he just doesn't trust Toyota anymore. I told him to just do it himself from now on but he's a bit hard headed.
     
  8. Dec 6, 2010 at 4:33 PM
    #8
    yotamikez

    yotamikez Street glide or die

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    Im sorry for your friends inconvinience but he should keep the fj... lol maybe for all his trouble get a new 4runner plantum lol. Im gunna look our for that now when I take it in, worse ive had is a missing dip-stick.
     
  9. Dec 6, 2010 at 4:34 PM
    #9
    SaraLynn44

    SaraLynn44 Well-Known Member

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    Thats why you do stuff like that yourself cause if you screw up you have nobody to blame but your own stupid self.
     
  10. Dec 6, 2010 at 4:41 PM
    #10
    biketom555

    biketom555 Member

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    Sorry to hear about your friend's bad luck. That is exactly why I do not let a dealership work on my vehicles, if I can avoid it. But, it's true for anything you get serviced...always check the work if you can.
     
  11. Dec 6, 2010 at 4:50 PM
    #11
    TTGuy711

    TTGuy711 [OP] Well-Known Member

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    Just got it, so none yet.
    I always change me oil and do the basic stuff myself, but since I just bought my truck 3 months ago I have a free oil change and tire rotation coming up. I had planned on bringing it in but I'm not so sure now. I haven't heard anything bad about the dealership near me though so I might give it a shot. I'll just be sure to check if the tires are on the truck lol
     
  12. Dec 6, 2010 at 5:01 PM
    #12
    toy02ota

    toy02ota Local TW dissenter

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    My mom had a jeep cherokee she bought new in 1998 I believe. She took it to the dealership for an oil change... they forgot to put the drain plug back in. :eek:
     
  13. Dec 6, 2010 at 5:03 PM
    #13
    TacoRun

    TacoRun Subd for later..

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    I just went in for service this past Friday. Had that same scenario running thru my mind as I waited for my truck. I checked every single bolt....well except one....shit:eek:
     
  14. Dec 6, 2010 at 5:14 PM
    #14
    SOSHeloPilot

    SOSHeloPilot Well-Known Member

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    YIKES ... :eek: ... he traded a FJ for a Passat ... :eek: ... did he cutoff his own legs to spite the dealer ... :confused:

    PS ... I check almost EVERYTHING (via a walk around) before and after a dealer visit (including body/wheel damage) (and note it on work order) ... :D
    .
     
  15. Dec 6, 2010 at 5:21 PM
    #15
    scottri

    scottri Well-Known Member

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    Yelling at the dealer is appropriate but I thinks it's an irrational response to trade in an FJ for a VW.
     
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