Dealership Scratched your rims, what would you do?

got my truck serviced the other day for its 5,000 mile service. while rotating the tires they scratched the rims when using the impact wrench to take the lug nuts off. Careless mistake by the dealership. Now they are not replacing them but sending them off to a rim guy to get fixed.

Should they

A. Replace the rims
B. send them out to get fixed

thoughts?

 

If they were my Anthracites they'd be replacing them.

 

I think your just lucky that the dealer is even admitting to it, most would just try to push it off on you. The rim guy will probably do a good job anyway.

I would let them send them away and if its not good enough, tell them to get you some new rims.

 

These are the stock rims but still, now if i wanted to sell them for money towards better pro comp 7005's id have to sell them scratched and not make as much money.

 

See what they look like after they try to fix them..if its not up to your standards fight to get them replaced

 

Let the rims Guy fix it or get over it. Shit happens

IMO of course....

 

I've had a coupla rims "fixed" before and they turned out pretty damn good. Not show quality but show quality isn't meant for dd & has no business being anywhere near a dealership either. Wait and see. If not undetectable afterwards, take it to the next step....

 

When you get the wheels back call this number: Toyota Customer Satisfaction at 1-800-331-4331.

 

take some pics and post it!

 

Anytime the dealership or tire company touches my wheels there's a few extra marks mostly due to the weights. I don't spend too much time worrying about it though...the wheels get scraped up while offroading anyway.

 

yeah....but if you had a contractor out to your house to do some work - and he screws up the job or screws up something else in the process....I'd highly doubt you would fluff it off and say thanks for the try....you give him the chance to make it right...and if he doesn't you take action.....IMHO....

 

I totally understand that they can get scratched inside the hole around the lug but when they scratch outside the lug nut holes its just plain careless. Plus dont you want to be the one putting scratches on your own rig offroading?

 

Give them a chance to fix it. If it's just light scratching, they might look good as new when they come back. If they don't, then see what the dealer will offer you. I'm impressed that the dealer is working with you on this to be honest.

 

I've got a good bud that's a "rim guy" for a couple high end dealerships. He goes in and fixes scratches that happened in shipment or while on the lot. They turn around and sell the cars brand new, I would let the dealership send the rim of to their guy.

 

FIREBOMBS!!!

Seriously, I say give them a chance to make it right BEFORE you jump into the guy with both feet. I know if it were me, I would freak out over something that others might not even notice. Just saying...

 

Here are some images of the rims, I was never overly aggressive with the dealership and basically just asked them to fix the problem. Ill hopefully drop the truck off tomorrow and see what the rim guy can do, when i get the truck back im assuming it will look good as new.

 

This...

 

The scratches don't seem too deep. Let the dealership send them out for repairs. A good detailer can fill and buff out the rims to near new condition that is good enough to get through a lease check of luxury cars like BMW, Mercedes and Lexus.

 

REPLACE!!!

 

thats not bad.. have them fixed