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Did they send me a used wiper switch?

Discussion in '2nd Gen. Tacomas (2005-2015)' started by CTRegCab, Aug 28, 2012.

  1. Aug 28, 2012 at 3:04 PM
    #1
    CTRegCab

    CTRegCab [OP] Member

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    Chris
    Western CT
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    I ordered an intermittent windshield wiper switch from Camelback Toyota on 8/13/12 and FINALLY got it today (8/29/12...). Upon opening the box and removing the bubble wrap I noticed that there was a scratch/gouge on it, it also looks like a tab was broken off and there are numbers written on it in black marker. Is this normal for a new Toyota part or is it possible that I was sent a used part? I am working on uploading pictures now. Thanks.


    http://s1127.photobucket.com/albums/l627/CWranger1995/

    ignore the pics of the ranger spindle!
     
  2. Aug 28, 2012 at 3:10 PM
    #2
    wolftree

    wolftree Well-Known Member

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    Ohio
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    Rear Leaf TSB, Bilstein 5100s, extra leaf added
    Yours sounds suspicious. My switch was in a sealed plastic bag with Toyota part Number label. My local dealer was the same price as any I found online, about $90-95.
     
  3. Aug 28, 2012 at 3:12 PM
    #3
    CTRegCab

    CTRegCab [OP] Member

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    it did come in a plastic bag with the part number labels on it but the scratch and writing and broken tab?
     
  4. Aug 28, 2012 at 3:22 PM
    #4
    newertoy

    newertoy Well-Known Member

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    SEND IT BACK-Call them--do not accept a broken or scratched item.
    Credit card or paypal? Both will cover your purchase.
    GET SATISFACTION!
    Not acceptable-IMO.
     
  5. Aug 28, 2012 at 3:38 PM
    #5
    Canes58

    Canes58 Well-Known Member

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    09 RC 4x 5spd
    magnaflow - k&n - fact alum wheels - back up mirror - intermit wipers - JVC 800 w/focal 165's - oem fogs - 5100's fr & rear.
    Got mine from Royal South Toyota, brand new. $122.00 shpd. (E-bay)
     
  6. Aug 28, 2012 at 3:48 PM
    #6
    CTRegCab

    CTRegCab [OP] Member

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    Yeah I am going to return it. I called parts but was told that I would need to speak with Jorge but he was gone for the day. I bought it with my credit card. I was already not too happy as it took 19 days just to get it. I think they forgot about it. Then I get the part and it looks used!

    Here is a timeline: I ordered on 8/10/12, got confirmation email on 8/13/12, I called on 8/20/12 and they seemed to not know anything about it. Got a confirmation email that part arrived on 8/21/12. Got an email on 8/23/12 that part had been shipped. Part arrived today 8/29/12.

    I bought from them because I read the good reviews on this website. I figured it would be safer to buy from a dealer than some random website.
     
  7. Aug 29, 2012 at 6:05 PM
    #7
    CTRegCab

    CTRegCab [OP] Member

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    In case anyone was wondering: I called Camelback Toyota and they said it sounds like I was sent a used part, that it was probably a screw up at the warehouse. They emailed me a label to return the part and ordered a new one. Hopefully this one will be a new part.
     
  8. Aug 30, 2012 at 6:26 AM
    #8
    Canes58

    Canes58 Well-Known Member

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    09 RC 4x 5spd
    magnaflow - k&n - fact alum wheels - back up mirror - intermit wipers - JVC 800 w/focal 165's - oem fogs - 5100's fr & rear.
    Seems odd they have a used part floating around a new parts wharehouse like that, glad to see they will make it right. By the way, this will be one of the best mods you will do.
     
  9. Sep 14, 2012 at 10:00 AM
    #9
    CTRegCab

    CTRegCab [OP] Member

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    Just to update: I finally received my new intermittent wiper switch on 9/12/12. I installed it as soon as I got home from work. It was a little bit of a PITA to get the plastic shroud off from around the steering wheel without scratching it but other than that it was a breeze. The switch works just like it is supposed to. Slower/Faster are correct. Love this mod. Do it if you haven't already done so.
     

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