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ECGS Customer Service is Amazing

Discussion in 'Vendor Reviews' started by EatSleepTacos, Aug 5, 2019.

  1. Aug 5, 2019 at 3:34 PM
    #1
    EatSleepTacos

    EatSleepTacos [OP] Well-Known Member

    Joined:
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    Randy
    Hampton Roads, VA
    Vehicle:
    4x4 2005 SR5 AC 6MT
    Alright, we all know ECGS is awesome, but I had no idea how awesome they were until today. I recently bought gears from them, and just finished the break-in process. Yesterday I was changing the diff oil, and pulled these chunks of metal off the magnetic drain plug from the front diff.



    9FF49528-A0A6-46A1-AFE5-F15ECB13593C.jpg




    I didn't think much of it, since I wasn't hearing any noise from the diff. I decided to shoot them an email anyways to be on the safe side, and have a paper trail in case any issues arise in the future.

    Well Chase responded later that night (5:30pm on a Sunday), asking for a more clear pic. This morning he responded with this:

    Picture is definitely better, but I am still unsure. It appears to be part of a bearing, from a failure. It is my guess it was present in the housing and has worked its way out. We wash all the differentials thoroughly in a commercial machine and with brake clean. However the pinion galley can hide stuff as you cant reach your finger or anything in there. You basically have to float stuff out or blow it out which we do but stuff can hide that you cannot see. My assumption is, it was hidden in there and has now floated out. If those pieces were from the new parts installed you would have issue. Significant noise.


    It is certainly not ideal that those came out, and I am embarrassed that it did, but I believe your differential is fine. Moving forward – 1. I can ship you some gear oil so that you can flush the front and rear again in 500-1000 miles to ensure nothing else is present. 2. We could build a new diff and recall that one. 3. We could offer you a discount. Either way the differential is under warranty and if any issues arise we would take care of it.


    Just let me know what you would like to do. If it were mine I would flush the gear oil a few times and not worry about it. I will send you a Case of oil and $100 credit.


    Confirming what I thought, the diff was fine. I agreed to take some gear oil to do a flush (which I was planning on anyways) but insisted that was all I needed, a partial refund wasn't necessary. He asked for my shirt size, and that was the end of our convo.

    A few minutes later I get an automated email that they refunded me $100 anyways! Who does that?? Right after another email came through with tracking info, and their care package will arrive tomorrow.

    I knew they had great customer service but this blew me away. I will continue to direct any and all my friends to do business with ECGS.
     
    Last edited: Aug 6, 2019
    TengoTaco, JimboAnz, RobP62 and 13 others like this.
  2. Aug 6, 2019 at 12:12 PM
    #2
    EatSleepTacos

    EatSleepTacos [OP] Well-Known Member

    Joined:
    Mar 24, 2015
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    Messages:
    53,737
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    Male
    First Name:
    Randy
    Hampton Roads, VA
    Vehicle:
    4x4 2005 SR5 AC 6MT
    My care package arrived. Talk about awesome!

    D97C5164-8602-4EE1-ADFB-6A6CBAB85416.jpg
     
    japjoe7, SR-71A, Bropsyden and 7 others like this.
  3. Aug 6, 2019 at 12:17 PM
    #3
    Minimag95

    Minimag95 Well-Known Member

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    Niles
    Annapolis, MD
    Vehicle:
    2009 Pyrite Mica V6 SR5 4x4
    OME Nitros, 887 Coils, AAl, SPC LR UCA's, 285 St Maxx
    Sickk. But for some reason the first image isn't showing for me.
     
  4. Aug 6, 2019 at 12:23 PM
    #4
    EatSleepTacos

    EatSleepTacos [OP] Well-Known Member

    Joined:
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    53,737
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    Male
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    Randy
    Hampton Roads, VA
    Vehicle:
    4x4 2005 SR5 AC 6MT
    Damn google images. One second.
     
    RobP62 likes this.
  5. Aug 6, 2019 at 12:24 PM
    #5
    EatSleepTacos

    EatSleepTacos [OP] Well-Known Member

    Joined:
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    53,737
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    Male
    First Name:
    Randy
    Hampton Roads, VA
    Vehicle:
    4x4 2005 SR5 AC 6MT
    Fixed it
     
  6. Aug 6, 2019 at 4:12 PM
    #6
    RobP62

    RobP62 Those fuk'n squirrels!

    Joined:
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    Rob
    Street, Md.
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    TTC Member #0125
    And that's why I only trust certain things!

    upload_2019-8-6_19-12-19.jpg
     
  7. Sep 8, 2020 at 10:40 AM
    #7
    Texoma

    Texoma IG: Triple C Chop Shop

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    Chris(Topher)
    Lago Vista, TX
    Vehicle:
    10 Taco 4x4
    A bunch a cool stickers, a bada ass MetalMiller Tx Longhorns grill emblem painted Hemi Orange, JBA long tube headers with o2 sims, Diff breather mod, Red LED interior lights, Fancy head unit that plays ipod n movies, Also DIY install factory stuff like, factory cruise control, factory intermittent wipers, OME nitro struts with 886x springs and toy tec top plate, JBA high caster UCA's for better alignmnet and dey beefier too, Old Man Emu Dakar leaf springs in da rear with the gear, U bolt flipper, Ivan Stewart TRD rims with 33" K Bro 2's, some bad ass weather tech floor liners so I don't muck up my interior, an ATO shackle flipper for mo travel in da rear wit the gear, also super shiny Fox 2.0 shocks back there too, all sorts of steal armor for bouncing off of the rocks like demello sliders, AP front skid, trans skid, n transfer skid, demello gas tank skid, and a tough as nails ARB bumper with warn 8k winch, I'm sure there's more
    Sent an email to ECGS this morn with a question I had. Got a response within an hour that was to the T of what I needed. I wish all places treated their customers like ECGS does.
     
    EatSleepTacos [OP] likes this.
  8. Sep 8, 2020 at 10:45 AM
    #8
    JimboAnz

    JimboAnz #OldNorm

    Joined:
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    Jimbo
    Charlotte (Cornelius) NC
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    2020 Ford F'in Ranger
    They have done me right in the past as well. Great people. blew the stock diff, took it to them and repaired / regeared. I blew that regeared diff a year or so later, they replaced it under warranty, no questions asked. :thumbsup:
     
    EatSleepTacos [OP] likes this.
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