1. Welcome to Tacoma World!

    You are currently viewing as a guest! To get full-access, you need to register for a FREE account.

    As a registered member, you’ll be able to:
    • Participate in all Tacoma discussion topics
    • Communicate privately with other Tacoma owners from around the world
    • Post your own photos in our Members Gallery
    • Access all special features of the site

Extended Tacoma Warranty Not So Good

Discussion in '2nd Gen. Tacomas (2005-2015)' started by jcraig49, Dec 29, 2009.

  1. Dec 29, 2009 at 1:59 PM
    #1
    jcraig49

    jcraig49 [OP] Member

    Joined:
    Aug 12, 2009
    Member:
    #21066
    Messages:
    7
    Gender:
    Male
    First Name:
    Craig
    Dallas,TX
    Hi Guys,

    I own a 2006 Toyota Tacoma V6 Pre-Runner. I'm the 2nd owner of this truck and it has 74,000 miles on it. It also has the Toyota Extended Transferrable Warranty to 100k. About 4 days ago the motor started knocking unexpectedly. I took it to the dealership in Oklahoma City and they're telling me its in the bottom end but that the warranty should cover it no problem. Now they're telling me they want my oil change receipts. I mean when someone spends $20k plus on a new vehicle they take care of it. However, the fact of the matter is is that the vehicle has had the proper maintenance performed since the day it rolled off the showroom floor especially where the oil changes are concerned. I'm 110% certain of that. It wasn't a work horse tow vehicle either as the guy drove it to and from the highschool he taught at. If Toyota denies this claim I honestly don't know what to do. They're telling me the repair will run upwards of $6,000. The reason I bought this truck was because of the warranty and I was tired of fixing my last domestic truck all the time. I honestly never thought I was going to need to use it anyway considering this is a Toyota. What good is an Toyota extended warranty if a company can just blame the operator and deny accountablility?
     
  2. Dec 29, 2009 at 2:05 PM
    #2
    Kyouto42

    Kyouto42 Iron Beard

    Joined:
    Aug 18, 2008
    Member:
    #8614
    Messages:
    9,243
    Gender:
    Male
    First Name:
    Jake
    Ahwatukee, AZ
    Vehicle:
    BSP '10 4x4 TRD Off-Road DC
    See build thread in signature
    I'm horrible about keeping reciepts too but eh... try another dealer though it's probably already logged in the system. The real question now is why did it fail? Unfortunately there's not much you can do other than try other dealers... :/
     
  3. Dec 29, 2009 at 2:07 PM
    #3
    WilsonTheDog

    WilsonTheDog Kylie's dad

    Joined:
    Nov 17, 2007
    Member:
    #3496
    Messages:
    4,837
    Gender:
    Male
    First Name:
    Eric
    Myrtle Beach SC
    Vehicle:
    07 Prerunner SR5 DC/SB V6
    Magnaflow 12576 muffler & chrome tip, Westin step bars, 27% tint, Pop N Lock, AFE ProdryS, bed mat, Husky liners, D-rings added, Access Literider tonneau, Pioneer 4-ways all around, GY Wrangler Duratracs 265/75/16, 5100's @ 1.75", 1.5" AAL
  4. Dec 29, 2009 at 2:10 PM
    #4
    jcraig49

    jcraig49 [OP] Member

    Joined:
    Aug 12, 2009
    Member:
    #21066
    Messages:
    7
    Gender:
    Male
    First Name:
    Craig
    Dallas,TX
    Hey Guys,

    Ya'll rock and I appreciate the replies. Thing is the dealer is working with me here. It's Toyota Motor Corp that's is questioning why the motor failed at this piont. I mean its going to be a costly repair and I'm sure they don't want to pay. Mechanical items (even if maintained properly) tend to fail. Other than that I have no clue.
     
  5. Dec 29, 2009 at 2:13 PM
    #5
    pataco

    pataco Well-Known Member

    Joined:
    Jan 1, 2009
    Member:
    #12092
    Messages:
    2,070
    Gender:
    Male
    Down by the lake
    Vehicle:
    05 4x4 trd dc white
    FOX 2.0 RESIS,LRUCAS,BILLY 5100S ON THE REAR.MAGNAFLOW 11264,COLOR MATCHED GRILL,YELLOW FOG MOD.OVER HEAD DVD,FEDERAL COURAGIA M/T
    god that sucks.not to common on these trucks.hope the best for ya bud.
     
  6. Dec 29, 2009 at 2:22 PM
    #6
    dexterdog

    dexterdog My pee parts itch

    Joined:
    Jul 12, 2009
    Member:
    #19571
    Messages:
    4,276
    Gender:
    Male
    Oly WA
    Vehicle:
    2012 F150
    Good to know the dealer is working with you. Unfortunately, extended warranties are moneymakers. Of course they don't want to pay out if they can avoid it. I would review the specifics of your warranty and read every word to make sure there aren't any requirements that you fail to meet. Good luck.
     
  7. Dec 29, 2009 at 7:31 PM
    #7
    nighthawk87

    nighthawk87 Well-Known Member

    Joined:
    Aug 9, 2008
    Member:
    #8434
    Messages:
    1,023
    I'd fight it for sure. If you need to then hire write them a letter describing how you plan to handle the situation (i.e. Attorney and recover legal costs). The burden is on them to PROVE that the lack of oil changes caused the problem. (Unless stated otherwise in the warranty documents, READ THEM).

    You also could get a notarized affidavit signed by the original owner and yourself and maybe they'll accept that? Just be honest with them.
     
  8. Dec 29, 2009 at 8:31 PM
    #8
    Fortech

    Fortech Well-Known Member

    Joined:
    Mar 31, 2008
    Member:
    #5636
    Messages:
    878
    Gender:
    Male
    CANADA
    Vehicle:
    2005 Toyota Tacoma TRD OR
    Bilstein 5100's, rear TSB, Firestone bags
    Hopefully you get things covered and fixed properly.

    It has been stated here many times that if you get your maintenance performed outside the dealership get the independent shop to sign and stamp your maintenance book, or keep the receipts from your supply purchases if you do the maintenance yourself.

    Don't fool yourself and think that because people pay allot of money for this truck that they take care of it properly. Just last week there was two individuals who posted that they were nearing 80,000 miles and had done nothing but oil changes. That's TWO major services missed and well underway into the third.

    This is standard procedure and nothing personal. Hope it works out for the best. I wouldn't worry until they flat out denies your claim. Keep a calm character and present yourself in a professional manner.

    Best wishes.
     
  9. Dec 30, 2009 at 7:48 AM
    #9
    jcraig49

    jcraig49 [OP] Member

    Joined:
    Aug 12, 2009
    Member:
    #21066
    Messages:
    7
    Gender:
    Male
    First Name:
    Craig
    Dallas,TX
    Thanks for all the input guys.
     
  10. Dec 30, 2009 at 7:53 AM
    #10
    Fortech

    Fortech Well-Known Member

    Joined:
    Mar 31, 2008
    Member:
    #5636
    Messages:
    878
    Gender:
    Male
    CANADA
    Vehicle:
    2005 Toyota Tacoma TRD OR
    Bilstein 5100's, rear TSB, Firestone bags
    I would think that they are just dropping the pan to check for metal shavings and debris - not to check for sludge or pan cleanliness. It'll also allow them a decent view of the bottom end to do some more trouble shooting.

    Hope everything works out.
     
  11. Dec 30, 2009 at 7:57 AM
    #11
    jcraig49

    jcraig49 [OP] Member

    Joined:
    Aug 12, 2009
    Member:
    #21066
    Messages:
    7
    Gender:
    Male
    First Name:
    Craig
    Dallas,TX
    Well the service writer said specifically they wanted to look for sludge/oil debris. He also said that Toyota Motor told them to pull it down to the piont of failure. At that piont, it will be decided it the owner is to blame or if Toyota is liable by the adjuster. If I am, I gotta pay for the teardown. If not, Toyota pays for the repair. Its like Vegas or something.
     
  12. Dec 30, 2009 at 2:54 PM
    #12
    jcraig49

    jcraig49 [OP] Member

    Joined:
    Aug 12, 2009
    Member:
    #21066
    Messages:
    7
    Gender:
    Male
    First Name:
    Craig
    Dallas,TX
    I have officially been denied warranty service because Toyota says the oil wasn't changed enough or run low on oil which caused excessive rod bearing wear. Lesson learned here, if you buy a Toyota (or any vehicle) with a warranty get and keep oil change receipts from the shop you get the oil changed at or have it done at the dealer. My 2006 Toyota Tacoma has officially lasted me 3 months and 3,000 miles before needing an engine overhaul. Nice move Craig ;)
     
  13. Jan 1, 2010 at 2:06 PM
    #13
    DonL

    DonL Well-Known Member

    Joined:
    Nov 25, 2009
    Member:
    #26507
    Messages:
    203
    Gender:
    Male
    First Name:
    Don
    Prescott, AZ
    Vehicle:
    Tacoma TRD
    Monster Exhaust, Shell, 5100's all around, Airlift airbags, Hankook Atm, K&M air filter
    I'm so sorry this is happening to you. It seem like Toyota is going the way of the American companies. I had an '89 Toyota truck with 90k/7yrs. and the 12/36k warranty on it and they fixed the leaking head gaskets ($1200) with no questions asked. Seems like times have changed. Good luck. I hope everything comes out good for you.
     
  14. Jan 8, 2010 at 12:07 PM
    #14
    jcraig49

    jcraig49 [OP] Member

    Joined:
    Aug 12, 2009
    Member:
    #21066
    Messages:
    7
    Gender:
    Male
    First Name:
    Craig
    Dallas,TX
    I just got the final word from Toyota. They have no idea what caused the bearing failure because the oil wasn't sludged so they agreed to cover it. Rock on Toyota and thanks for all the replies.
     
  15. Jan 8, 2010 at 12:18 PM
    #15
    SManZ

    SManZ el tráfico más lento se queda derecha

    Joined:
    Sep 15, 2009
    Member:
    #22817
    Messages:
    1,354
    Gender:
    Male
    Haymarket, VA
    Vehicle:
    '10 Supercharged 4x4 Sport 6-spd
    TRD Supercharger, King 2.5" extended travel remote-resi coilovers, OME Dakar leaf packs, King 2.5" extended travel rear shocks, Total Chaos UCAs, MBRP turndown exhaust, TRD intake, TRD Quickshifter, Goodridge SS brake lines, EBC Sport Rotors, Hawk HPS pads, TRD FJ Cruiser Special Edition 16" Anthracite Rims, Spidertrax wheel spacers, 265/75R16 A/T, Autometer oil pressure, oil temp gauges, TRD boost gauge, PLX DM-100 OBD II scanner, flexpod mounts, A-pillar gauge pods
    Good to hear! What transpired in the last 10 days that made them change their mind?
     
  16. Jan 8, 2010 at 12:19 PM
    #16
    Simon's Mom

    Simon's Mom Wag More Bark Less

    Joined:
    Apr 12, 2007
    Member:
    #1297
    Messages:
    9,321
    Gender:
    Female
    First Name:
    Judy or Jude :)
    SBurl Vermont
    Vehicle:
    13 TRD OR DC MGM
    Stock for now
    great news! :cheers:
     
  17. Jan 8, 2010 at 12:26 PM
    #17
    jcraig49

    jcraig49 [OP] Member

    Joined:
    Aug 12, 2009
    Member:
    #21066
    Messages:
    7
    Gender:
    Male
    First Name:
    Craig
    Dallas,TX
    I really don't know although it might have something to do with the fact that I wasn't rolling over.
     
  18. Jan 8, 2010 at 12:27 PM
    #18
    paintdiddy

    paintdiddy Machine gun shits

    Joined:
    Oct 12, 2008
    Member:
    #9924
    Messages:
    10,307
    Gender:
    Male
    First Name:
    shithead
    nj and not from "the jersey shore"
    Vehicle:
    silver bullet
    toyota still sucks for jerking u around at all
     
  19. Jan 8, 2010 at 12:30 PM
    #19
    pataco

    pataco Well-Known Member

    Joined:
    Jan 1, 2009
    Member:
    #12092
    Messages:
    2,070
    Gender:
    Male
    Down by the lake
    Vehicle:
    05 4x4 trd dc white
    FOX 2.0 RESIS,LRUCAS,BILLY 5100S ON THE REAR.MAGNAFLOW 11264,COLOR MATCHED GRILL,YELLOW FOG MOD.OVER HEAD DVD,FEDERAL COURAGIA M/T
    thats great news.hows vegas doing now.lol.
     
  20. Jan 8, 2010 at 12:47 PM
    #20
    AlexForbesR6

    AlexForbesR6 My R6 Eats Me

    Joined:
    Aug 20, 2009
    Member:
    #21488
    Messages:
    612
    Gender:
    Male
    First Name:
    Alex
    Houston, TX
    Vehicle:
    07 4x4 6-Spd
    glad you got it taken care of!!
     
To Top