FIRST OIL CHANGE AND TIRE ROTATION PROBLEM!!!

I went to the dealership for my first oil change and tire rotation and I also let the service tech know about a noise that my breaks were making right when I come to a stop. After 2 hours of waiting they finally finished and the tech told me that they fixed the break noise and everything is good. I'm about 2 blocks from my house and I hear the noise again so when I park my truck I get out and I notice that my front rims still have all the break dust around them and the rear ones are clean so now I know that they didn't rotate the tires and they never looked at the breaks because the lugs don't have a nick on them and the dust. I already made a call after this and it was close to 6pm and the person I spoke to remembered me and said I would get a call back and that didn't happen. I'm a little steamed and was wondering how others would handle this if it happened to you. Thanks

 

The manager would certainly get an earful, and I'd never give that dealer my business again.

 

Take pictures just incase. they may come in handy down the road

 

when you brake does it make a sound or just feel a shaking?

 

No shaking and not a high pitched squeak and I don't feel any rubbing. The best way I could describe the noise would be a short whistle.

 

I have had 2 oil changes and both times I have had issues. First time I ran over a screwdriver and needed the tires rotated. They said they could not fix the tire and I needed to buy a new one. Long story short they were trying to put a plug in it versus patching it from the inside. I chewed the service writers ass out about how unsafe that is and what a ripoff it is to sell someone a new tire when its not needed. I asked how he could plug a tire on a minivan with kids in it, or old people who don't know what is done. Second time I left and heard a badddd popping noise somewhere in the rear end. Same dealership btw. Drove it straight back first thing and waited 3 hrs. Came back with no answers I think the lugs were loose on my wheel after the rotation... So back to your question my brakes make noise right before I come to a complete stop too. Don't even want to waste my time in asking. I have hooked up with the parts manager of another dealership and will now be doing all maitenance and repairs there. Ok rant over Just raise all the hell you can without wasting your breathe, find another dealership, and report them to Toyota.

And take pictures of everything... They will help in a battle with dumb shits who believe they are right and you are wrong. They will call you in a day or 2 for a survey and be sure to lay into that ass like I did

 

There are other threads about how guys like the dealer's free oil change service. I have decided not to let them work on my truck if I don't have to. It's easy to change the oil on these trucks, so I've done it myself - twice. I won't give the dealer a chance to mess up my drain plug or drip oil all over my engine.

I think you've learned a lesson here. Change your own oil. Get the tire rotation done at the dealer, but not in conjunction with any other services (as long as the rotation is free).

Did you get the TSB done for the rear springs yet?

 

Did you confirm that they actually changed the oil?

BTW, buy yourself a floor jack (or 2) and do your own tire rotations.

 

I would also talk with the dealer customer service manager as well as the service manager. Keep your cool too.

 

i find it odd that a dealership would try to plug a tire from the outside
it is very seldom any place will do that any more
on that note
i have had many a tire plugged that way over the years
usually at a private owned service station as most repair shops
will only use a mushroom patch from the inside
which will also require a rebalance

if the puncture is small and through the tread an outside plug will work just fine if done properly

a sidewall puncture requires replacing the tire in my opinion
i would not use an inner tube but most shops don't carry them anyway

 

I always mark the oil filter when I take it in to make sure they actually give me a new filter. Get a jack and a set of stands to do your own tire rotations. It only takes about an hour, even if you have to do it in your driveway and take your time. You'll spend triple that between travel time to a dealership and the waiting.

In your case, I'd give the service manager hell. That's completely unacceptable to pay for a service they blatantly did not do. That's stealing any way you put it.

 

i had the exact same problem with the dealership i took mine to. i marked the tires with a wax pencil right before i took it in writing rf lf rr lr on all the tires on the inside facing sidewall. when i walked out to the parking lot i took a sec to look and all the tires were in the exact same postion. so i walked back inside very calmly and politely asked the service manager to walk out there with me to take a look. at first he tried to accuse me of doing that in the parking lot until i got with the guy that wrote up the paperwork and decided i didnt have enough time to do that, of course then he tried to apologize and offer to take my truck back and get it done. i refused to let them touch my truck again. on the way home i called another dealership and talked to their service manager telling him what had happened and asked him what route i should take to ensure they didnt do that to any other people. he gave me a number to a higher up in toyota (dont know if it was a regional manager or something) and when i called them and told them they called me back within an hour and said the problem had been handled and offer me a full refund. long story short the service manager nor the tech who did my work, supposedly did it, work at the dealership anymore. if you remain somewhat calm you will come out far better.

 

I do all my general maintenance myself, you should too if you're able. Save your receipts. I'd definitely talk with the service manager. If he can't give you satisfaction take it to the general manager.

 

Thanks guys and there is no doubt that I would be doing all this myself but physically I'm not able to ( I need 2 knee replacements and thats another story). In my life I have never gone to a dealership for routine maintenance because of the prices but this is part of that 2yr free maintenance that they are pushing. One more thing that I left out was after 1.5 hours I checked to see if my truck was almost ready and they told me that they were finished with the oil change, rotation and they were checking the brakes right now. I haven't gotten a call back yet and my next move is the service GM and trying to stay calm is the hard part. Will keep posted

 

1st oil change and doing rotation? Should do it every other oil change BUT they should have advised you of this. Was it an Express Lane or did they take it into the BIG shop?

 

F Y I

the tire rotation is included with the oil change every 5k
in the free 24 month maintenance plan that comes with new toyotas now

you could decline the rotation if you want

 

Haha well that screw driver popped 3 holes in my tire, but they were all in the tread. Took it to tiremax and they patched it right for the fabulous price of free...

Need to start marking all my stuff before it goes in. Good ideas guys

 

What dealership?

Seeing you're in Louisiana... want to know.

 

Lakeside Toyota was the dealership and I'm going back tomorrow morning after 4 phone calls today.

 

... ^^^ ... Ditto ... pictures ... pictures ... take lots of pictures ... you can always erase them if not needed.

Pictures (and good notes) have saved my azz on several occasions.
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