Fun truck for 2 weeks !!!!

Probably depends on the dealer & location. I live in a small town with 1 local Toyota dealer and 1 car rental company “which overcharges & rarely has a vehicle available.” My service manager is a great guy I’ve known a long time & they don’t offer rentals or rental assistance. It goes through the reimbursement program with Toyota where you submit your receipts. Always been that way around here. About 90 minutes away is the next closest dealer in a larger town & they do exactly as you described. I have 2 extra older bad weather vehicles for when I need service that will take more than a day. Less hassle.

 

Its still a Toyota brand. And was only an example. If you'd like I can make the point that when I had to have not only my rear diff replaced but also my front diff seal under warranty I was provided a loaner by my Toyota dealer as well. Point stands any half decent dealer will provide a loaner.

 

My wife's Premium Plus 2023 (new gen) RX350h was $54k same as a premium offroad Tacoma, I wouldnt say its for the wealthy maybe LX territory but same with GX I can get one close the price of a LC now. New Toyota pricing isnt far off from Lexus pricing these days.

Engine issues we are seeing with the 4th gen are all assembly related, transmissions on the other hand which are the more predominant issue with the new gen coming to the fore front seem to be the transmission or supplier itself.

The issues you are seeing are not engineering related but build and assembly issues (not having filter threaded right, etc). The RX is made in Japan and Canada, the Canada plant is one of the most awarded plants in the globe, think #2. Whereas the Taco is well Mexico.

 

Thats not the way they do it here. I have a great relationship with my service writer for last 2 years. The only way they do it is whether I rent from them or anyone else it all has to be done through Toyota and I have to pay and can file for a reimbursement once I have my receipts. They will not bill Toyota and Toyota told me same.

 

You know this whole time I was wondering if it was the oil filter issue that is very rare so far, but has occurred. This has to be I think the 4th one so far?

Guess I need to get my fatass under my truck and inspect.

 

So odd, every dealer I've had to get loaners through in AZ, NJ and IL all did it through service or the dealer rental dept who went and billed big Toyota.

 

LOL .....He said it was nipple or a plug near filter that is supposed to be non-removable.

 

I was in Vegas 17 years and also got loaners when it was going to be in even for an overnighter... that was pre covid. Lots has changed in that industry since

 

If you’d like, I can make the point that when I needed minor service on my BMW (years ago when I had a 3 series), the dealer, who was two hours away, would come pick it up, do the service, and bring it back the next day via a two-person delivery team. This is customer service that has absolutely never been available to me via non-luxury brand dealerships in the Honda, Chevy and Toyota brands.

If you’d like I could also point out that you getting a loaner one time for one repair only establishes one thing: that you got a loaner once. So what?

I could also repeat my own personal experiences with outstanding dealerships who don’t always have loaners available, but do their best to provide one if able.

I could also point out that who gives a crap about the dealer providing a loaner when Toyota is essentially providing a loaner anyway. I did not have that option when I was having warranty work done on a Chevy for about a week. No loaner, no assistance program I was aware of at the time. My wife and I shared a car for a week, and somehow I didn’t complain about it. Sucks that a loaner wasn’t available for the OP but Toyota is taking care of him, so…non-issue. The real mistake the dealer made was not being aware enough to advise him the transportation assistance was available or try to set him up with it immediately. That’s the poor customer service in this situation.

But, back to the original point, bottom line, luxury brands and their dealerships will absolutely provide consistently better customer service on average than their non-luxury counterparts. Far and above. Your story about getting a loaner once doesn’t change that comparison.

 

Crime scene..definitely a wise approach. Follow the clue of the oil trail..haha. I mean I followed a coolant trail once after a hit and run...

Makes no sense why that thing exists if it's not supposed to be removable..what do I know

 

A mechanic buddy of mine said it could possibly be something that was used to hold engine block while on assembly line but then plugged up when motor finished being built.

 

Dude, why do you argue to argue, like WTH is your problem. I got a loaner more than once, those were separate occasions and two separate examples, I also got a loaner when my windshield decided to explode back in 2017 from another Toyota dealer. It doesnt change the point and to my original response to someone else that loaners even for regular maintainence are not uncommon among dealers. There are other owners on here, check out the guy who lost his transmission on a road trip, the Tundra forums, etc. where a loaner was provided no issue or hassle handled by the dealer. Not sure why you are still trying to die on your Toyota high horse, let it go, we disagree and don't see eye to eye on this.

 

I agree and was an excuse for many dealers especially smaller ones to stop providing certain levels of customer service but I still am seeing rentals at larger dealers, even my dealer here in AL offers them for service outside a few hours.

 

So you disagreed with my point and argued it, but you don’t like someone arguing back. Got it. That’s your problem not mine.

There’s nothing wrong with saying luxury brands provide better customer service than non-luxury, they do. I fully understand that Lexus is owned by Toyota. If you think you’re gonna get the same level of service at a Toyota dealer than at a Lexus dealer then you’re nuts. Might they both provide loaners, maybe? It’s always gonna depend on what’s available. But overall the Lexus dealer will treat you way better, on average.

I fully agree that loaners are not uncommon. I have made that point multiple times in my own posts here from my own experience. But the question is, if the dealer does not provide a loaner to one customer in one situation, is that dealer underperforming from a customer service perspective? I wouldn’t necessarily say that’s the case. Must a dealer provide loaners 100% of the time to be considered a quality dealer? My opinion — no. That’s it, that’s the point. Others have other opinions about that question and that’s ok.

If you don’t like someone disagreeing with you, don’t ever express an opinion on a forum. If you don’t like ME disagreeing with you, ignore me or block me. I couldn’t care less.

 

I guess in Vegas, where there are 4 Toyota dealerships within 30 minutes of each other they have to do it to keep ahead of competition. Up here these pricks are the only game in town and they let you know it. And ever since the covid bullshit they, along with many other businesses and industries, have been milking things and providing little to know extra anything. These guys are still doing "market adjustments" on certain vehicles that you never had to pay it on. Pre 2020 I bought 3 TRD Pros, 2 4Runners and a Tundra and never paid MSRP. Now Toyota is charging an arm and a leg for them and dealers are trying to pull another 5k-10k out of your already dried up wallet because they can. I truly hope the car industry does away with dealerships and we just use for service. The job losses will only mean the snakes will have to find a new profession without moral conscience... I guess they can become lawyers or politicians!

 

This is a really unfortunate story. Hopefully a one-off and not something common.

I've had warranty work done on several new Toyotas, and have always gotten a loaner.
They've also always told me "we don't issue loaners". But, conversations were had, and I always walked out with a loaner.
Not sure exactly why, but they do have some flexibility there. Assuming they want to keep selling new Toyotas, they're probably more likely to issue a loaner.

 

My cynicism believes that some dealerships are intentionally assholes when doing Toyota warranty work because the pay rate is fairly low on it. They want to be total dicks so you stop bringing them warranty work. They are happy to reprogram keys for $400, sell parts with a 200% mark up, but they don't want to see you again unless it's for a $100 oil change.

 

I would agree 100%. The steering rack went out on my 2015 Tundra and I had to fight them tooth and nail to get that covered. They claimed it "failed because I lifted it".
Their main concern was "who installed your lift??". I said that I did, and they immediately claimed that the failed steering rack wasn't covered under warranty.

So - I had them bring in a brand new Tundra from their SHOWROOM that they had lifted, and compared suspension linkage angles with my truck. They repaired everything under warranty, gave me a loaner and a good deal on a new T4R TRD ORP.

 

Toyota sucks.

When I had my airbag recall last year on my 3rd gen My local dealer was out of rentals, so they sent me to enterprise rent a car. The dealer showed the recall info from Toyota which shows the dealer how to submit the costs for an outsourced rental. There should be no reason why they can't do this for someone who's motor just blew up on their brand-new truck.

It's complete bullshit Toyota won't pay for a rental... Wait 30 days and then lemon law that turd.

 

Would take your dollars elsewhere, life is too short to deal with bullshit. The older I get the less tolerance I have for it.