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Glassworks Is making me mad

Discussion in 'Long Travel Suspension' started by aportis72, Jun 26, 2012.

  1. Jun 27, 2012 at 11:26 AM
    #21
    lembowski

    lembowski Well-Known Member

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    X2 on the gelcoat I requested dark grey and they gave me light grey super thin. No return on my calls regarding that. And it took them 4 weeks to complete, with harrassing calls from myself and my shop to get them.
     
  2. Jun 27, 2012 at 11:29 AM
    #22
    04LTtacoma

    04LTtacoma Well-Known Member

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    It's going to be awhile. Glass fenders took me a few weeks almost a month. My glass bedsides took about a month...
     
  3. Jun 27, 2012 at 11:34 AM
    #23
    lembowski

    lembowski Well-Known Member

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    Mike does have someone answering phones now, his name is Devon.
     
  4. Jun 27, 2012 at 2:14 PM
    #24
    aportis72

    aportis72 [OP] Well-Known Member

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    After like the 15th call today Tim answered. I was nice told him I need my order and want to know where it is. He put me on hold a few times I think called the shipping company and then said it will be delivered tomorrow. I Asked him specifically are you sure it will be here tomorrow. He said yes the shipping company said it would be and he will pull my invoice and put it on his desk and call me tomorrow personally and make sure they get delivered. I then told him he is very hard to get a hold of and he said he was very sorry and that with race season they have been working around the clock. If they are not here by 5 tomorrow I call the credit card company and get mu money back. Check back tomorrow and I will give you all an update.
     
  5. Jun 27, 2012 at 2:32 PM
    #25
    Trifenix

    Trifenix Well-Known Member

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    One can only imagine if glassworks had good customer service on par with its fitment...prolly blow away competition. Owell lol.
     
  6. Jun 27, 2012 at 2:37 PM
    #26
    mjp2

    mjp2 Living vicariously though myself Moderator

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    Next time you speak with him you'll be told that the shipping company sent them to the wrong address and that they were returned to Glassworks, so he'll have to ship them out again.

    He's given me and at least 2 other people this exact line.
     
  7. Jun 27, 2012 at 2:42 PM
    #27
    anthony250f

    anthony250f Well-Known Member

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    I'm so glad I didn't have to deal with shipping.....sounds like a nightmare
     
  8. Jun 27, 2012 at 2:50 PM
    #28
    aportis72

    aportis72 [OP] Well-Known Member

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    I asked him what it said on the shipping address like the one he sent to the company and before I told him I made him read it to me it was correct. So like i said i either get them tomorrow or get my money back.
     
  9. Jun 27, 2012 at 2:52 PM
    #29
    tostidos

    tostidos Well-Known Member

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    you probably took someone elses order they were waiting on lol
     
  10. Jun 27, 2012 at 2:58 PM
    #30
    Cr250jumper

    Cr250jumper Señor member

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    I agree, love the fenders but cant back them with all of the poor customer service

    Same story here too
     
  11. Jun 27, 2012 at 3:20 PM
    #31
    anthony250f

    anthony250f Well-Known Member

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    When I got to the shop no one was there....scared the shot out of me...so I went around back and asked the guys making the glass where Tim was....they said "i don't know any time" (mexican guy) and I explained to him that I was there to pick up fenders....he checked and they were there.
     
  12. Jun 27, 2012 at 3:57 PM
    #32
    BenJammn5

    BenJammn5 RN

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    I could probably just drive to the shop, introduce myself as Jon Doe and say that I have a set of bedsides and fenders on hold. Free fiberglass!

    JK, but I bet if there is some guy out there with zero integrity this would work.
     
  13. Jun 28, 2012 at 4:07 PM
    #33
    aportis72

    aportis72 [OP] Well-Known Member

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    T minus 1 hour
     
  14. Jun 28, 2012 at 4:30 PM
    #34
    aportis72

    aportis72 [OP] Well-Known Member

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    T minus 30 minutes.
     
  15. Jun 28, 2012 at 5:01 PM
    #35
    aportis72

    aportis72 [OP] Well-Known Member

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    and... Fuck You Glassworks.
     
  16. Jun 28, 2012 at 5:03 PM
    #36
    anthony250f

    anthony250f Well-Known Member

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    call the shipping company
     
  17. Jun 28, 2012 at 5:05 PM
    #37
    aportis72

    aportis72 [OP] Well-Known Member

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    Dont know who it is. Tim never called me either Fuck you Timmmmmmmmmmmmmmmmmmmmm!!!!
     
  18. Jun 28, 2012 at 5:49 PM
    #38
    aportis72

    aportis72 [OP] Well-Known Member

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    You should. Don't matter anymore called credit card company I will have my money back in a few weeks. $651.00. :).
     
  19. Jun 29, 2012 at 5:40 PM
    #39
    mikesdoublecab

    mikesdoublecab LT Chase Truck

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    We deal with Hal Hanneman directly... Amazing man to deal with and fair pricing... The minute he sells a set of glass, he has another set put into mold...

    Average turn around seems to be 3 business days or less and he ships quick within lower 48...
     
  20. Jun 29, 2012 at 5:45 PM
    #40
    lembowski

    lembowski Well-Known Member

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    Glassworks actually surprised me today. I called a few weeks ago and talked to Devon there, asked if they were open on weekends since I was going to be up that way. He said he would try to meet me at the shop on a Saturday but he called and told me it was locked and he couldn't get in that day so we never met. Fast forward to today he called me out of the blue and said he was dropping something off here in SD and he could make a drop off where I am at. He gave me my rear bumper caps at a lower price than originally quoted.

    Almost makes up for how long it took on my fenders and bedsides. Almost
     
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