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going in today for 1000mile service. What do i need to say to get the TSB done?

Discussion in '2nd Gen. Tacomas (2005-2015)' started by hookedontronics, May 12, 2010.

  1. May 12, 2010 at 12:47 PM
    #1
    hookedontronics

    hookedontronics [OP] Well-Known Member

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    What do i need to say to get the TSB done?

    It deffinately rides rougher with my atv in the back but is that saying enough? What have you guys said it get it done?

    EDIT: Post 7 explains the story, i got the tsb!
     
  2. May 12, 2010 at 12:55 PM
    #2
    TakDwn

    TakDwn Well-Known Member

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    When you go in say 'whenever my bed is loaded the truck rides is unstable and here is the Toyota Service Bullitin. When can we schedule this to be completed?'
    I just had mine done 2 days ago. Made the claim with 400 miles on the odometer.
     
  3. May 12, 2010 at 1:22 PM
    #3
    ssr

    ssr New Member

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    sorry for the ignorance but what is a TSB
     
  4. May 12, 2010 at 1:27 PM
    #4
    RCBS

    RCBS "Cause I'm mighty proud of that ragged old flag."

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    does your truck bottom out with the quad loaded? the rear bumpstops will be touching the frame and leave marks. this was the evidence i used to get mine done. other wise, complain of a "harsh ride when loaded"...those are the magic words on the TSB.

    T.echnical S.ervice B.ulletin
     
  5. May 12, 2010 at 5:38 PM
    #5
    WilsonTheDog

    WilsonTheDog Kylie's dad

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    It really depends on the dealer. I think the only thing I didn't try was "I'll shoot you in the face if you don't do it". Here I am at 40K and they still refuse, though it's been documented since about 20k.
     
  6. May 13, 2010 at 6:15 AM
    #6
    RCBS

    RCBS "Cause I'm mighty proud of that ragged old flag."

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    http://toyota.custhelp.com/cgi-bin/...nMuc2VhcmNoX25sJnBfcGFnZT0x&p_li=&p_topview=1

    click on "HERE" at the top of the page to email them and get a case #. tell them you would like them to contact the dealer directly, as you are not getting satisfaction on your own. should get things rolling for you. they used to have a thing called Toyota Cares...thats where i filed my original complaint...got a call from the manager at my dealer that afternoon. :) or you could try another dealership?
     
  7. May 14, 2010 at 9:05 AM
    #7
    hookedontronics

    hookedontronics [OP] Well-Known Member

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    Well i went in the other day for my service and it was 515. The service manager had already clocked out but i told the service guy that the ride was rough when i had my quad loaded in the bed and i showed him the tsb. He said i'd have to set up an appointment and come back in and have them look at it. They wern't available to do it at noon, or on weekends, or after 5 which ment i'd have to take time off of work so i asked him to just have the service manager give me a ring. Today (2 days later) i get a call from LIA Toyota (Albany, NY) and the girl on the phone tells me they ordered the parts for the tsb and she'll call me when they are in! I never even had to bring the truck back or talk to the service manager!

    I'm Pumped. Time to get 5100's and 285's
     
  8. May 14, 2010 at 2:40 PM
    #8
    skistoy

    skistoy Make mine a Double!

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    say exactly what the tsb says:

    I have a harsh ride with weight in the bed.
    If they ask weight, 500-600 pounds
    example: 15 bags of 40lb mulch, truck feels harsh
     
  9. May 14, 2010 at 3:02 PM
    #9
    diggerbuzz

    diggerbuzz Active Member

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    what exactley does the tsb say and what does this correct and what is the fix I guess Ive been living in a cave for a while. sorry
     
  10. May 14, 2010 at 4:55 PM
    #10
    93civEJ1

    93civEJ1 Well-Known Member

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    I am getting mine done next week. Didnt have to do too much...just told them...told them I haul my motorcycles back from time to time...they took it to a tech who brought the TSB in, and they ordered the parts and are going to schedule me next week when they come in.
     
  11. May 14, 2010 at 5:55 PM
    #11
    skistoy

    skistoy Make mine a Double!

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    From tsb-0305-08, you can search for it

    Some customers of Tacoma 4x4 or Prerunner vehicles with Access or Double cabs may experience
    a harsh ride from the rear suspension while carrying heavy cargo in the bed and driving over bumps
    or uneven road surfaces. Updated rear spring assemblies and front and rear shocks are available to​
    improve this condition
     
  12. Jun 10, 2010 at 9:28 AM
    #12
    Major91

    Major91 Well-Known Member

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    I am in the process of having my 09 Dble cab looked at for the TSB. Can someone tell me why you would be getting the 5100's in the front? Like is this an upgraded shock and why? If i do not do this what is the issue?
     
  13. Jun 10, 2010 at 1:37 PM
    #13
    LoudDog

    LoudDog Active Member

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    Sadly when you have a 2005 with 100K miles that bottoms out unloaded over speed bumps they laugh at you when you mention it, but offer to install them for $1800! $1800? What are those things made of?
     
  14. Jun 10, 2010 at 2:11 PM
    #14
    MxRacer190

    MxRacer190 Well-Known Member

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    This. x2 LOL

    I got the "too bad, so sad, shoulda bought the warranty"
     
  15. Jun 10, 2010 at 2:17 PM
    #15
    AeroCooper

    AeroCooper Half the strength of ten (microscopic men)

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    There's a 1000 mile service?? Mine lists 5000 as the first service.
     
  16. Jun 10, 2010 at 2:19 PM
    #16
    Carlo

    Carlo Well-Known Member

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    Sorry to hijack; but, I too am wondering about what is done at 1000 miles? I was waiting for 5k (in a few weeks) to get my first oil change. What do they do at 1k?
     
  17. Jun 10, 2010 at 2:22 PM
    #17
    Andrew H

    Andrew H What is this "search" you speak of?

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    See build thread.
    Yeah I am pretty sure 5k is the first service.
     
  18. Jun 10, 2010 at 2:24 PM
    #18
    NAAC3TACO

    NAAC3TACO Just east of crazy

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    At the 1000 mile service they check your muffler bearings and piston return springs.:D
     
  19. Jun 10, 2010 at 2:31 PM
    #19
    AeroCooper

    AeroCooper Half the strength of ten (microscopic men)

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    Nyuck, nyuck, nyuck :p

    Carlo, I double checked, and 5k is indeed the first scheduled service.
     
  20. Jun 11, 2010 at 7:49 AM
    #20
    Carlo

    Carlo Well-Known Member

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    Thought so. I have had 4 new toyotas/lexus in the last 10 years and never did a 1k.
     
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