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Good Service at Dealership!

Discussion in '2nd Gen. Tacomas (2005-2015)' started by tacomalex, Nov 5, 2011.

  1. Nov 5, 2011 at 11:35 AM
    #1
    tacomalex

    tacomalex [OP] Well-Known Member

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    Alex
    WV
    Vehicle:
    '11 SR5 2.7l 4x4
    plasti dip engine
    So as some of you know, my wheel off the other night.

    I had it towed to the dealership, I called the day after and I had some asshole talk about my wheel spacers for 10 minutes before I hung up, then today I went in to grab some things out of my truck and talk to a real service advisor..

    It went great. The first thing the guy asked me after he pulled up my truck and what happened was that I was alright and no one else wrecked. He then told me they already installed a new rotor and ordered factory lug nuts to replace all the "cheap auto zone" ones as he said that were on my truck. He then took me out back to my truck, and after complimenting what I've done with it, he asked about all the parts I put on and what kind of off roading I like to do. He told once the lug nuts come in they will torque everything down real good for me and that if I ever have any problems or concerns to call him directly and he gave me his card.

    This along with the conversation I had with the parts guy there last month when I was ordering the parts for my diff breather mod make me love this dealership. The parts guy said he has an FJ with 35's front and rear lockers and suggested I go to Uwharrie sometime.

    Rick Hendrick Toyota, you get an A+ :D
     
  2. Nov 5, 2011 at 11:42 AM
    #2
    saugus

    saugus Well-Known Member

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    why did the wheel fall off? Broke off? Unscrewed?
     
  3. Nov 5, 2011 at 2:16 PM
    #3
    tacomalex

    tacomalex [OP] Well-Known Member

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    '11 SR5 2.7l 4x4
    plasti dip engine
    the lugnuts were too short and had closed endcaps. the service tech showed me how the washers had just a tiny amount of play in them, so all the torque was on the threads and not actually on the wheel.
     
  4. Nov 5, 2011 at 2:28 PM
    #4
    fireturk41

    fireturk41 I like to break shit!

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    Kevin
    High Point, NC
    Vehicle:
    280k miles
    SAS, Locked front rear, Ufab sliders and bumpers, air compressor, 35" BFG KM2 on steelies and 36" TSLs
    come to uwharrie the 18th!
     
  5. Nov 5, 2011 at 2:44 PM
    #5
    raswank

    raswank Well-Known Member

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    Auburn,Ma
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    2010 Tacoma Double Cab 4x4 6 speed
    Grillcraft, Rear leaf TSB, 5100's at .85, with Eibachs, 265/70/17 BF Goodrich AT/S Tires, Hella 500's behind Grill, Kenwood KDC X995 H/U all Boston Acoustic speakers, JL Audio subs, Kenwood XR5 S amp, ATX Chrome 17x8 wheels
    Why would you put cheap Autozone junk on a brand new truck. I guess it is true that you get what you pay for.
     
  6. Nov 5, 2011 at 6:40 PM
    #6
    tacomalex

    tacomalex [OP] Well-Known Member

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    '11 SR5 2.7l 4x4
    plasti dip engine
    honestly I thought lug nuts were lug nuts. I learned my lesson though, hopefully the factory ones will do the job.
     
  7. Nov 5, 2011 at 6:42 PM
    #7
    tacomalex

    tacomalex [OP] Well-Known Member

    Joined:
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    Alex
    WV
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    '11 SR5 2.7l 4x4
    plasti dip engine
    I will be there, camping and all! I just got word from work I got the whole time off :cool:

    Also my birthday is on the 20th, so hopefully some beers and a campfire will happen (I'm about 99% sure it won't be a problem..)

    I can't wait to test out my sliders!
     
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