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Having Issues with Rear Leaf Spring Recall with Toyota and the Dealership.

Discussion in '2nd Gen. Tacomas (2005-2015)' started by Hilborn, May 25, 2017.

  1. May 26, 2017 at 8:29 AM
    #21
    tomwil

    tomwil Well-Known Member

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    Appears the OP does not have or lost the receipt.
     
    ls1 prerunner likes this.
  2. May 26, 2017 at 8:36 AM
    #22
    T4RFTMFW

    T4RFTMFW Well-Known Member

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    They asked for proof. You can't supply it. Why is that their fault?

    Sucks, sure. But since you don't have anything but a story and a picture, what are they supposed to do?

    They're asking for a minimum criteria to be met, and you can't produce it. Not sure how a lawyer will change that. They're a business like any other, and can't be expected to write checks on request without documentation of why.
     
    tomwil likes this.
  3. May 26, 2017 at 8:40 AM
    #23
    EatSleepTacos

    EatSleepTacos Well-Known Member

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    I think the issue is that they should have been keeping proof and well documented visits. If they were this wouldn't even be an issue. It sounds like his service record is a shit show.
     
  4. May 26, 2017 at 8:40 AM
    #24
    T4RFTMFW

    T4RFTMFW Well-Known Member

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    Since you're getting the shaft because the dealership didn't take proper records of your purchase, then I'd start there.

    They are the problem.

    Press them to correct the situation and then go to bat for you and assist you on getting the situation handled with Toyota.
     
  5. May 26, 2017 at 8:49 AM
    #25
    Hilborn

    Hilborn [OP] Zombie Killer of the Year - Nominee

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    AFE Pro DRY S OEM Air Filter ATO Hi-Lift Jack Mounts AVS Window Vents AVS Door Sill Protectors BAMF Bolt-On Sliders BAMF CMC Plates Banks Cat-Back Exhaust BedRug Bilstein 5100 Shocks Bora 0.75" Spacers (Front) Console Vault Cooper Discoverer ST Maxx 285/70-17 Detroit Trutrac Rear Differential Differential Breather Relocation ECGS Bushing Expedition Essentials Bedside ARB Air Compressor Mount Garmin NUVI GPS Hawk LTS Brake Pads Hi-Lift 48' Extreme Jack HCF Delete Hypertech In-Line Speedometer Calibrator (@1.038) IGGY Switch Panel JBA UCAs Leer 100XQ Magnaflow Muffler Method Vex Titanium 17x8.5 Nitro 4.56 Gears OME 886x Coil Springs OME CS047R Dakar Leaf Springs w/ D29XL OME Carrier Drop Kit Optima D27F Yellow Top Pinch Weld Mod Pop n' Lock rcbs204 Illumited 4x4 Switch Rexing V1 Dash Cam Scanguage 2 w/ TFT Stoptech Sport Slotted Cryo-Treated Rotors Sway Bar Delete ToyTec Solid Steel Axle Degree Shims Toyota Cargo Divider URD Y-Pipe USA Spec IPod Interface Vibrant Ultra Quiet Resonator Weathertech Floor Mats Wheeler's 3/8" Top Plate Spacer Wheeler's Brake Lines Wheeler's Front SuperBumps with 3/8" Spacers Wheeler's U-Bolt Flip Kit w/ SuperBumps
    Im just going to take the dealership to small claims court since they are the ones I'm having issues with. They are twisting their statements to avoid refunding me the parts I had to purchase before the recall was made.
     
    T4RFTMFW likes this.
  6. May 26, 2017 at 8:50 AM
    #26
    OKTACO

    OKTACO Well-Known Member

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    I sent you the service history for your vehicle direct from toyota systems in a pdf.
     
  7. May 26, 2017 at 8:53 AM
    #27
    Hilborn

    Hilborn [OP] Zombie Killer of the Year - Nominee

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    Got it. TYVM
     
  8. May 26, 2017 at 9:21 AM
    #28
    OKTACO

    OKTACO Well-Known Member

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    Can you take a picture of the springs that are on your truck wondering if the ones they sold you were ones still affected by the recall
     
  9. May 26, 2017 at 10:31 AM
    #29
    Hilborn

    Hilborn [OP] Zombie Killer of the Year - Nominee

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    That will not work since I ended up getting the OME they had there for sell.
     
  10. May 26, 2017 at 10:53 AM
    #30
    angrysam

    angrysam Huh?

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    Fleshlight and an old Farrah Fawcett poster.
    What they probably did then was do a quick inspection on the service drive without opening a repair order.

    If this type of thing happens to anyone else, ask the dealer to open a repair order just to document it. Get a copy and keep it. If they won't, then explain to them you'll be calling corporate which will most likely result in them opening one anyway.
     
  11. May 26, 2017 at 11:19 AM
    #31
    Hilborn

    Hilborn [OP] Zombie Killer of the Year - Nominee

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    Now that I have a copy of my service records. I have contacted corporate one final time showing them the lack of records kept by the dealership and how my records do not reflect theirs in the services I have had performed. All this comes down to is that the dealer kept piss poor records of my services and now that I have a complaint, they are fighting me because they can't refer to records they cant find.
     
    stickyTaco likes this.
  12. May 26, 2017 at 11:48 AM
    #32
    stickyTaco

    stickyTaco Fuck Cancer

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    Good luck with this Hilborn. Sounds like the service department at the dealer is a mess.
     
  13. May 26, 2017 at 12:48 PM
    #33
    Hilborn

    Hilborn [OP] Zombie Killer of the Year - Nominee

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    It disappoints me. Im a fanboy of Toyota. My girlfriend loves my truck and I have no intentions on getting rid of it. I actually plan on turning it into a overlander and getting a 4Runner as a daily driver. I have had no issues with this vehicle since I bought it other than this.
     
  14. May 26, 2017 at 12:55 PM
    #34
    stickyTaco

    stickyTaco Fuck Cancer

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    Sounds like your issue is with the dealer though, not Toyota. If the dealer had been inputting service information like they are supposed to this would have been corrected for you long ago.
     
    T4RFTMFW likes this.
  15. May 26, 2017 at 12:56 PM
    #35
    Hilborn

    Hilborn [OP] Zombie Killer of the Year - Nominee

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    I agree
     

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