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HI-Lift Customer Support Review

Discussion in 'Vendor Reviews' started by troy28, Jul 14, 2012.

  1. troy28

    troy28 [OP] Well-Known Member

    Joined:
    Dec 3, 2011
    Member:
    #68095
    Messages:
    130
    Gender:
    Male
    Capitol of Salty Roads
    Need help
    Purchased a standard HI-Lift jack. There are plenty of HI-Lift jack reviews. There is no real substitute for it's build and performance.

    What I wanted to Review is the Company's Customer Service. I purchased the jack from the internet. The bolt the lever pivots on to change from up to down was installed a little cross threaded. It let the lever wobble and made changing directions very difficult. ( I do not question their assembly quality, This defect could happen to anyone and the jack did function with a little beating on it.)

    I sent Hi-Lift an email to see if this was an error and what to do. I expected them to tell me to just return it where I purchased it (since it was not direct from them).

    With absolutely zero hassle they immediately apologized, thanked me for bringing it to their attention, and have already shipped me a complete replacement head!!! Told me to keep the existing head and to scavenge the spare parts for a trail repair kit.

    Anyone who is willing to stand behind their product and customer like this has instantly won my future business for their product! It seems in a world where Customer Service is becoming a lost art to some businesses, Hi-Lift is sticking to it's small town Indiana based roots and still appreciates their customers. Great product, Great USA company.
     
  2. ccurtis0805

    ccurtis0805 Well-Known Member

    Joined:
    May 13, 2012
    Member:
    #78743
    Messages:
    198
    Gender:
    Male
    First Name:
    cale
    South Florida
    Vehicle:
    2010 SR5 4x4
    5100s all around, rear tsb, interior LEDs (center console, driver & passenger side floor boards, glove box, under a/c controls, rear cupholders; BHLM; DIY Satoshi
    Nice to hear as I am in the market for a hi-lift. Thanks for the review. :thumbsup:
     
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