1. Welcome to Tacoma World!

    You are currently viewing as a guest! To get full-access, you need to register for a FREE account.

    As a registered member, you’ll be able to:
    • Participate in all Tacoma discussion topics
    • Communicate privately with other Tacoma owners from around the world
    • Post your own photos in our Members Gallery
    • Access all special features of the site

Icon reservoir hose damage

Discussion in 'Suspension' started by SpudGT, Mar 5, 2021.

  1. Mar 5, 2021 at 2:26 PM
    #1
    SpudGT

    SpudGT [OP] Well-Known Member

    Joined:
    Oct 26, 2020
    Member:
    #344949
    Messages:
    47
    Gender:
    Male
    First Name:
    Burt
    Boise, ID
    Vehicle:
    2021 Taco
    Finally received the front shocks for my Icon Stage 4 kit.

    While inspecting everything I noticed the passenger side front reservoir hose has some damage (which must have occurred during manufacturing, no obvious shipping damage):

    IMG_8521.jpg

    The internal metal layers of the hose seem to be intact. Is this safe to use?
     
  2. Mar 5, 2021 at 2:29 PM
    #2
    TacoTyusday

    TacoTyusday CaliRaisedLED Discount Code: TACOTYUSDAY5

    Joined:
    Oct 30, 2019
    Member:
    #309472
    Messages:
    723
    Gender:
    Male
    First Name:
    Zac
    San Diego
    Vehicle:
    2014 White Tacoma TRD Baja
    while I'm sure it's safe to use, no way I would accept that on a brand new item.

    the nature of the cut seems to imply that it was noticed, and the filleted chunk was ripped off. but that's just my speculation
     
  3. Mar 5, 2021 at 2:38 PM
    #3
    SpudGT

    SpudGT [OP] Well-Known Member

    Joined:
    Oct 26, 2020
    Member:
    #344949
    Messages:
    47
    Gender:
    Male
    First Name:
    Burt
    Boise, ID
    Vehicle:
    2021 Taco
    This is actually my second set of front shocks. The first set was badly damaged in shipping. The second set arrived in good shape ... minus the borked hose. It seems like the hose was damaged during the manufacturing process, no signs of shipping damage anywhere.

    I am starting to get a bit frustrated, but the forum vendor I purchased the kit through has been outstanding at trying to get things sorted out.
     
  4. Mar 5, 2021 at 2:46 PM
    #4
    TacoTyusday

    TacoTyusday CaliRaisedLED Discount Code: TACOTYUSDAY5

    Joined:
    Oct 30, 2019
    Member:
    #309472
    Messages:
    723
    Gender:
    Male
    First Name:
    Zac
    San Diego
    Vehicle:
    2014 White Tacoma TRD Baja
    Yeah I'd be frustrated too for sure. Especially with lead times these days.

    I would reach out to both the vendor and Icon separately. I'm sure the vendor would help you out again, not really sure whether the onus of making sure parts are undamaged is on the manufacturer or transferred to the vendor once they take the part. But in the event they don't, I have no doubt Icon would make it right.

    Hopefully either one has the parts necessary on hand to do a quick swap so you don't have to wait even longer.
     
  5. Mar 10, 2021 at 1:14 PM
    #5
    SpudGT

    SpudGT [OP] Well-Known Member

    Joined:
    Oct 26, 2020
    Member:
    #344949
    Messages:
    47
    Gender:
    Male
    First Name:
    Burt
    Boise, ID
    Vehicle:
    2021 Taco
    I sent the picture of the damaged reservoir hose to Icon, they responded that the hose is likely safe to use (the internal braided portion did not appear to be damaged). They also offered to fix it under warranty if I was concerned about it.

    So they sent me a prepaid shipping label and it's on the way to Icon ... bummer that this happened, but very happy with Icon for taking care of it.
     
    xxTacocaTxx and Naveronski like this.
  6. Mar 10, 2021 at 2:22 PM
    #6
    TacoTyusday

    TacoTyusday CaliRaisedLED Discount Code: TACOTYUSDAY5

    Joined:
    Oct 30, 2019
    Member:
    #309472
    Messages:
    723
    Gender:
    Male
    First Name:
    Zac
    San Diego
    Vehicle:
    2014 White Tacoma TRD Baja
    Glad to hear it worked out! Now hopefully they get it sent back quicly
     
  7. Mar 15, 2021 at 1:00 PM
    #7
    WacoTacoma

    WacoTacoma Active Member

    Joined:
    Feb 16, 2017
    Member:
    #210748
    Messages:
    34
    Gender:
    Male
    First Name:
    Hunter
    Colorado Springs, Colorado
    Vehicle:
    Silver 2012 trd sport
    King 2.5 /TC UCA 33" Falken MT 16" SCS Ray 10 DIY Wedge Camper
  8. Mar 15, 2021 at 1:01 PM
    #8
    Toywoodsguy82

    Toywoodsguy82 Well-Known Member

    Joined:
    Aug 25, 2017
    Member:
    #227998
    Messages:
    2,877
    Gender:
    Male
    First Name:
    Patrick
    Oregon
    Vehicle:
    2007 Silver DCSB TRDOR
    Body Armor front and rear bumpers Method 703 Wheels Falken wildpeak AT3’s Ironman Foam Cell Pro kit
    As someone who use to work in a hydraulics shop I would just go get a new hose it’s not gonna be very expensive
     
  9. Mar 26, 2021 at 12:40 PM
    #9
    SpudGT

    SpudGT [OP] Well-Known Member

    Joined:
    Oct 26, 2020
    Member:
    #344949
    Messages:
    47
    Gender:
    Male
    First Name:
    Burt
    Boise, ID
    Vehicle:
    2021 Taco
    The entire repair process took about 2 weeks (including shipping both ways), but the front shock is back and looks perfect!

    Icon covered everything under warranty (including all shipping costs).
     
    Island Cruiser and Natetroknot like this.

Products Discussed in

To Top