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KBVoodoo Experience

Discussion in '3rd Gen. Tacomas (2016+)' started by DustyBottom, Jun 12, 2019 at 6:36 PM.

  1. Jun 12, 2019 at 6:36 PM
    #1
    DustyBottom

    DustyBottom [OP] Member

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    Vehicle:
    2019 Desert Sand Tacoma
    First let me start out by saying that I chose the KBVoodoo bed rack system because of this forum and how many good things people said about this product... what you forgot to mention is that the customer service absolutely sucks! I will never buy another item from Chad. We finally received our order yesterday and when the boxes were opened today - one of the key pieces were missing from the order! The legs were missing. I reached out to Chad as soon as we discovered they were not in the boxes. He didn't even ask or offer to ship this product overnight. We even offered to pay the difference for THEIR error - yet our package was shipped Priority Mail NOT Priority Express to get it here ASAP. Was not helpful at all. Even when I expressed my displeasure, there was never an apology, it was just, "Yep, looks like we forgot them, I'll get them out right away." Made no attempt whatsoever to make it right. Basically he screwed me once by not filling the order correctly and then screwed me again by sending my missing pieces via pony express, making us have to cancel our plans for our maiden voyage this weekend. Would not recommend this product to anyone. No matter how good your product is - if your customer service sucks - so do you! I have all correspondence so if anyone cares to try and dispute this...I've got no problem sharing my experience online. I would just hate for someone else to experience the same thing I just went through. Just so disappointed with my experience. Doing it all over again, I would've went with Expedition One/Mule!
     
    Last edited: Jun 12, 2019 at 6:41 PM
    xxtsohgxx, Tacomania and Rustytaco71 like this.
  2. Jun 12, 2019 at 6:37 PM
    #2
    GHOST SHIP

    GHOST SHIP hates you.

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  3. Jun 12, 2019 at 6:42 PM
    #3
    hoarder23

    hoarder23 Truck fell over

    Joined:
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    Shay
    San Diego
    Vehicle:
    11 Black DCSB TRD OffRoad
    Scratches
    Just wait until it's starts to rust, you're really going to feel good about your purchase. There is a reason they were removed as a vendor here.
     
  4. Jun 12, 2019 at 7:33 PM
    #4
    HelloMyNameIs

    HelloMyNameIs I know words, I have the best words.

    Joined:
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    505
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    Lol let me stop you right there.

    Nobody is going to dispute this.
     
  5. Jun 12, 2019 at 7:37 PM
    #5
    tacotroy17

    tacotroy17 Well-Known Member

    Joined:
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    Dustin
    SoCal
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    2017 DCSB TRD-OR
    It has been motioned on here plenty of times. The dude is smug in most of his responses to people on here.
     
  6. Jun 12, 2019 at 7:38 PM
    #6
    Bertw192

    Bertw192 An obnoxious member that won't go away

    Joined:
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    First Name:
    Bert
    Seattle, WA
    Vehicle:
    2017 TRD OR DCSB
    Katzkins, sport hood, T4R TRD Pro Graphite wheels with BFG KO2 265/70/17 tires, heavily modified Mobtown bed bars, tinted windows, Mesojdm OR taillights, TRD Pro skid plate, ADS Ext Suspension, TRD Pro shift knob, TRD Pro Rigid fog lights, TRD Pro grille, passenger smart handle, SSO Slimline bumper with Warn M8000 synthetic winch, TC bed stiffeners, RCI hidden hitch rear bumper
    Yeah, there's a small number of "vendors" on TW I won't buy from, and KB is on that list.

    My Hi-rise bed bars started rusting within a a few months and got pretty bad within the year.

    Their CS also sucks...
     
    El_Rocinante, paleh0rse and ST77 like this.
  7. Jun 12, 2019 at 8:01 PM
    #7
    T4RFTMFW

    T4RFTMFW #DBBeer

    Joined:
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    #134525
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    67,294
    There’s a reason his vendor status is gone.

    Fuck VooDoo.
     
  8. Jun 12, 2019 at 8:03 PM
    #8
    Shellshock

    Shellshock Guy who drives a lot

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    Iowa
    Vehicle:
    2017 DCSB TRD OR MT QUICKSAND
    Damn you beat me to it
     
  9. Jun 12, 2019 at 8:04 PM
    #9
    Cav_BluTRD

    Cav_BluTRD BLUES! Stanley Cup Champs!

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    Rich
    Lake Sherwood, MO
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    2019 Calvary Blue OR, 1999 4Runner SR5
    OVTune, RCI stuff, BD lights, UpTopOverland roof rack, Mobtown Stuff
  10. Jun 12, 2019 at 8:05 PM
    #10
    Mully

    Mully Well-Known Member

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    CA
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    Welcome to TW, to bad this didn't work out for you.
     
    stun gun likes this.
  11. Jun 12, 2019 at 8:06 PM
    #11
    stun gun

    stun gun Squad designated shitposter

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    Goondocks, TW
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    17 4X4 sr5spd/01 LT sr5spd
    This is going to be my boilerplate response from now on. Thank you.
     
  12. Jun 12, 2019 at 8:07 PM
    #12
    Mully

    Mully Well-Known Member

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    Chris
    CA
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    12 DC 4x4 Lifted Sport
    Lifted, Fox Shocks, LR UCA, HD Sway Bar links, Full set of Skids, Pirrelli's, Air-bags, ARB locker, and more +++.
    No problem Brother.
     
    stun gun and T4RFTMFW like this.
  13. Jun 12, 2019 at 8:10 PM
    #13
    JaCado

    JaCado Sutton, Popcorn Sutton.

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    Jay & Silent Bob
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    All weak moderators leave the room, you know who you are.
    :rofl:
    You didn't do your research full justice.:cool:
     
  14. Jun 12, 2019 at 8:24 PM
    #14
    orientaltaco

    orientaltaco Member

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    I was not fully impressed with my KB Voodoo experience either.

    Before my purchase, we exchanged messages back and forth and the response time was amazing. I'd get responses from him sometimes within hours.

    After I made my purchase, I asked if it was possible to expedite the shipping.
    Two days go by, and no response.
    I then asked for an update on shipping and expected ETA.
    No repsonse.

    Eventually got a shipping confirmation and it was all good but as they already had my payment, they didn't bother to respond to any of my questions.

    Love the rack though.
     
  15. Jun 12, 2019 at 8:52 PM
    #15
    doublethebass

    doublethebass Well-Known Member

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    Antoin
    Minneapolis MN
    Vehicle:
    2017 Super White 6MT TRD Pro
    Sounds like a real estate agent haha
     
  16. Jun 12, 2019 at 8:58 PM
    #16
    jmauvais

    jmauvais My momma sez Im speshul

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    Honestly I’ve never seen anything good about VooDoo on here. Are you sure you actually researched them?
     
  17. Jun 12, 2019 at 9:02 PM
    #17
    whatstcp

    whatstcp Well-Known Member

    Joined:
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    OEM Kings F/R non-adj. Icon AAL. Camburg UCA, Locked Offroad hydros rear, superbumps front
    As much as TW bags on KBVoodoo sometimes (myself included), I find it extremely weird that OP made an account just to post about KBvoodoo and thats it. Literally made an account, posted a thread, and bounced.

    Are we sure this isn't the scam artist from Tennessee again?
     
  18. Jun 12, 2019 at 9:03 PM
    #18
    jmauvais

    jmauvais My momma sez Im speshul

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    Good point. He didn’t even introduce himself in the new members section
     
    Skydvrr and JaCado like this.
  19. Jun 12, 2019 at 9:04 PM
    #19
    tacotroy17

    tacotroy17 Well-Known Member

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    Dustin
    SoCal
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    2017 DCSB TRD-OR
    I mean... I never did either. :spy:
     
  20. Jun 12, 2019 at 9:05 PM
    #20
    Bertw192

    Bertw192 An obnoxious member that won't go away

    Joined:
    Aug 3, 2017
    Member:
    #225852
    Messages:
    2,924
    Gender:
    Male
    First Name:
    Bert
    Seattle, WA
    Vehicle:
    2017 TRD OR DCSB
    Katzkins, sport hood, T4R TRD Pro Graphite wheels with BFG KO2 265/70/17 tires, heavily modified Mobtown bed bars, tinted windows, Mesojdm OR taillights, TRD Pro skid plate, ADS Ext Suspension, TRD Pro shift knob, TRD Pro Rigid fog lights, TRD Pro grille, passenger smart handle, SSO Slimline bumper with Warn M8000 synthetic winch, TC bed stiffeners, RCI hidden hitch rear bumper
    I can't speak for the OP, but the shit storm that KB has following them is completely earned. Aside from crap quality powdercoating and shit customer service, KB went so far as to PM me, trash talking a very well known and respected TW vendor, when I bought that vendor's product. Completely classless operation.
     
    ST77 likes this.

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