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lost the battle with Toyota corp on my differential

Discussion in '3rd Gen. Tacomas (2016+)' started by EMT760-, Oct 12, 2017.

  1. Oct 12, 2017 at 10:59 AM
    #81
    Cbevington6

    Cbevington6 Well-Known Member

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    Service advisor said "well it's a good thing you brought it in to document".

    This either means it will be covered when Toyota decides to fix or replace, or he was covering his butt saying they did all they could. Either way I don't expect anything to be fixed.
     
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  2. Oct 12, 2017 at 11:01 AM
    #82
    Cbevington6

    Cbevington6 Well-Known Member

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    Shouldn't have to do that with a brand new $40000 truck.... just my 2 pennies.
     
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  3. Oct 12, 2017 at 11:04 AM
    #83
    Bulldogs129

    Bulldogs129 There's no cure for Tacoma fever...

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    They should set a reasonable expectation and tell the truth. In the end people will understand and respect a company for it!
     
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  4. Oct 12, 2017 at 11:04 AM
    #84
    Trucko

    Trucko Well-Known Member

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    ^^ true but its a better option is Toyota is doing nothing
     
  5. Oct 12, 2017 at 11:07 AM
    #85
    Bulldogs129

    Bulldogs129 There's no cure for Tacoma fever...

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    $40k makes it a hard pill to swallow!
     
  6. Oct 12, 2017 at 11:08 AM
    #86
    Trucko

    Trucko Well-Known Member

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    oh it sucks big. just what other option does OP have
     
  7. Oct 12, 2017 at 11:09 AM
    #87
    EMT760-

    EMT760- [OP] Well-Known Member

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    I emailed them 2-3 different invoices where other members had the howl/whine in a Jpeg format. The document showed that the dealership replaced it under warranty, clear as day. They still denied it. " Customer states howl at 50-55 MPH. Check and advise. Recommend replacement of differential". Then it lists all the part numbers.

    This email had corporate and the dealerships service department. 4 people CC'd in the email.

    rear diff replaced.jpg
    differential invoice.jpg
     
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  8. Oct 12, 2017 at 11:10 AM
    #88
    Trucko

    Trucko Well-Known Member

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    man seems like your doing everything right and they ares still dicking you around
     
  9. Oct 12, 2017 at 11:22 AM
    #89
    Bulldogs129

    Bulldogs129 There's no cure for Tacoma fever...

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    How far away are those dealers from you? I can say from experience there are dealers near me that absolutely :censored:

    It might be worth the effort to contact the successful ones for more advise, and take a trip to these dealers :turtleride:
     
  10. Oct 12, 2017 at 11:24 AM
    #90
    TheCookieMonster

    TheCookieMonster cookies!!!!!!!!!!!

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    that invoice is dated August 2016,I think Toyota corp has investigated and removed and examined some of these Diffs in question that supposely are howling and came to the conclusion there nothing mechanically wrong nor will the differential fail due to the noise and has ordered the dealers not to replace the differential should they have complaints of this anymore.
     
    Stocklocker and EMT760- [OP] like this.
  11. Oct 12, 2017 at 11:25 AM
    #91
    EMT760-

    EMT760- [OP] Well-Known Member

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    I could try a closer one to me. But I'm pretty sure once the FST comes out from regional the coffin has been sealed. Because essentially the whole process would begin again with corporate. If they'd even open a new claim number on it? Eventually the dealership would have a tech take a test drive, then refer to the same regional office or FST to see if a repair is recommended.

    Check my VIN and they'd see the whole cam of worms in the vehicles service history report.
     
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  12. Oct 12, 2017 at 11:27 AM
    #92
    jsinnard

    jsinnard Crawl Control and longbed? I has it

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    Who's driving $40k trucks? My ORLB 4X4 was 36.5k sticker.

    You do realize the Tacoma is the bottom rung of the Toyota NA truck market right?
     
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  13. Oct 12, 2017 at 11:28 AM
    #93
    EMT760-

    EMT760- [OP] Well-Known Member

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    I agree 100% there has to be some type of internal gag order. Or halt on repairs. I went two dealerships, both within 30 mins of each other. The end result was the same. Denied.

    I mean if Toyota is willing to state why its normal. That would help me understand. But they wont.. There is no TSB on these yet. Only TSB-0057-13 for the 2nd gens.
     
  14. Oct 12, 2017 at 11:29 AM
    #94
    jsinnard

    jsinnard Crawl Control and longbed? I has it

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    That's my guess, once they start failing due to whine you might have a different response from Toyota. As it is now, whine may be designated as a characteristic no matter how much you may not like it.
     
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  15. Oct 12, 2017 at 11:29 AM
    #95
    hiPSI

    hiPSI Laminar Flow

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    A noise could or could not be an indication or anything wrong. Good luck.
     
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  16. Oct 12, 2017 at 11:30 AM
    #96
    SeanDub

    SeanDub Well-Known Member

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    Why would Toyota pay to fix your truck based on the word of anyone other than an authorized dealer?


    Spoiler alert, they wouldn't.
     
  17. Oct 12, 2017 at 11:37 AM
    #97
    TheCookieMonster

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    from what I understand they were getting complaints from people about this and were replacing the diffs at a high cost and they investigated the diffs and found no mechanical malfunctions or any documented break downs due to the noise so they ended the free replacement, most people that had the diff replaced say that it is still howling with the new one.:notsure:
     
  18. Oct 12, 2017 at 11:40 AM
    #98
    Trucko

    Trucko Well-Known Member

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    so good news might be good to go just sounds annoying. so no examples from Toyota were the diff was actually bad. hum
     
  19. Oct 12, 2017 at 11:41 AM
    #99
    EMT760-

    EMT760- [OP] Well-Known Member

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    There is one guy from Canada who's diff exploded on him in 4x4 going up a drive way. Then they flew out a new differential and that one started making a howling sound and I think failed also? I talked him via PM. He said his truck is a paper weight as in Canada they have no lemon law recourse.

    https://www.tacomaworld.com/threads...letely-destroyed-at-25-000-kilometers.476552/

    [​IMG]
     
    Last edited: Oct 12, 2017
  20. Oct 12, 2017 at 11:45 AM
    #100
    Trucko

    Trucko Well-Known Member

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    never mind statement retracted.
     
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