1. Welcome to Tacoma World!

    You are currently viewing as a guest! To get full-access, you need to register for a FREE account.

    As a registered member, you’ll be able to:
    • Participate in all Tacoma discussion topics
    • Communicate privately with other Tacoma owners from around the world
    • Post your own photos in our Members Gallery
    • Access all special features of the site

MESO Customs - Customer Service

Discussion in 'MESO Customs' started by BuckeyeAaron, Aug 21, 2022.

  1. Dec 22, 2022 at 6:01 PM
    #21
    ssd2k2

    ssd2k2 Well-Known Member

    Joined:
    May 27, 2020
    Member:
    #329548
    Messages:
    933
    First Name:
    Keith
    Minnesota
    Vehicle:
    2019 Tacoma TRD Sport M/T
    Ordered some dome lights that shipped on 11/30. Tracking still just shows as accepted.
    I sent 4 emails since 12/7 and just got a response on 12/18 with "we'll look into it."
    Still no response back yet.

    I don't expect them to fix it right away but there needs to be some form of communication from them stating that either they are swamped from holiday orders or having shipping issues. Being completely ghosted is not cool.

    I have a few other Meso products and love what they make so I'm hoping they figure out their customer service issues because I'd hate to see them fail.
     
    Last edited: Dec 22, 2022
  2. Dec 22, 2022 at 10:03 PM
    #22
    ffdawson

    ffdawson Dirt Head

    Joined:
    May 9, 2011
    Member:
    #56362
    Messages:
    2,629
    Gender:
    Male
    Penngrove
    Vehicle:
    08 Tacoma Rugged Trail 6spd
    Kings, Armor, big taaaarrrs
    Things are looking up! I got an email update from Meso today, along with a shipping confirmation and tracking number. I clicked the tracking number and it shows it’s actually been received at the PO and is en route. I was tired of waiting on emails so I went and PM’d them on Instagram. Got an immediate reply, and an eventual “I’ll look into it” but I guess they actually did.

    Don’t give up!
     
    Tacospike[QUOTED] likes this.
  3. Dec 23, 2022 at 1:04 PM
    #23
    No_Smoking

    No_Smoking Active Member

    Joined:
    Jul 19, 2019
    Member:
    #299716
    Messages:
    36
    Gender:
    Male
    Oregon
    Vehicle:
    2021 TRD Pro
    Nice. No new tracking number for me. I'm kind of assuming I won't see anything till after the holidays.
     
  4. Dec 23, 2022 at 2:04 PM
    #24
    ffdawson

    ffdawson Dirt Head

    Joined:
    May 9, 2011
    Member:
    #56362
    Messages:
    2,629
    Gender:
    Male
    Penngrove
    Vehicle:
    08 Tacoma Rugged Trail 6spd
    Kings, Armor, big taaaarrrs
    Update: product arrived and installed.
     
    ljerr2 likes this.
  5. Dec 26, 2022 at 7:00 AM
    #25
    ljerr2

    ljerr2 Well-Known Member

    Joined:
    Oct 20, 2018
    Member:
    #270010
    Messages:
    283
    Gender:
    Male
    Iowa
    Vehicle:
    2020 Tacoma TRD Pro
    I'm guessing not a big operation and probably overloaded at times, especially this time of year with order fulfillment, new product development and then add returns/cust service issues, etc on top of that and things can take time or even get lost/forgotten. Not an excuse, but a likely possible explanation. I've had good luck with them over the years and recently corresponded with Austin there. He was pretty quick to respond to my questions. I have no concerns with ordering from them again and again - definitely not like some other operations out there that sell grab handles..................................
     
    Kovaci likes this.
  6. Dec 28, 2022 at 8:15 PM
    #26
    ssd2k2

    ssd2k2 Well-Known Member

    Joined:
    May 27, 2020
    Member:
    #329548
    Messages:
    933
    First Name:
    Keith
    Minnesota
    Vehicle:
    2019 Tacoma TRD Sport M/T
    Just got a new tracking number, hopefully by Saturday I'll have my dome lights
     
    ljerr2 likes this.
  7. Jan 3, 2023 at 3:41 PM
    #27
    in2seconds

    in2seconds Well-Known Member

    Joined:
    Sep 30, 2018
    Member:
    #267895
    Messages:
    264
    Gender:
    Male
    Edmonton, AB
    Vehicle:
    2021 TRD Offroad Premium
    I'm also on a similar boat. I've sent an inquiry about the puddle pod switch not being fully illuminated back in October. I got a first response from CS, but nothing followed after. I sent a query again last month but have not heard anything back.

    One of my puddle pods also have three dead diodes. It still works, but not to the full extent. Sent a warranty query and got a reply, but have not heard anything back again. Makes me wonder if my emails are going to junk / spam or if I'm being ignored.
     
  8. Jan 9, 2023 at 6:27 PM
    #28
    07whiteTRD

    07whiteTRD Well-Known Member

    Joined:
    Apr 17, 2014
    Member:
    #127864
    Messages:
    308
    Gender:
    Male
    First Name:
    Josh
    NY
    Vehicle:
    07 TRD Sport White
    I was hoping to buy some interior lights but everything I want is out of stock. I suppose I’ll wait to see what happens with people here before I buy. I did message them on here just the other day if they plan to produce more. Haven’t heard back yet but it’s only been a day.
     
  9. Jan 10, 2023 at 2:48 PM
    #29
    SagWagon

    SagWagon Well-Known Member

    Joined:
    Jul 20, 2010
    Member:
    #40498
    Messages:
    296
    Gender:
    Male
    First Name:
    Geoff
    Portland, OR
    Vehicle:
    2022 TRD OR
    Is there a way to view your ticket in the meso zen desk? I’m pretty sure I entered a ticket, and I want to confirm. I’ve been waiting a few days for a reply, and this thread worries me!

    I ordered a few of the interior blackout items and everything was sent promptly. However, I received 4Runner door handle covers!

    I didn’t want to take out of the package to test, but does anyone know if these fit a taco?
     
  10. Jan 11, 2023 at 6:38 AM
    #30
    Tacospike

    Tacospike Semi-Unknown Custodial Member

    Joined:
    Nov 19, 2018
    Member:
    #273198
    Messages:
    14,427
    Gender:
    Male
    512
    Vehicle:
    16 Tacoma TRD Sport DCSB / 17 Tundra 5.7L 4X4 CM
    Two Trucks
    They will not fit
     
    SagWagon[QUOTED] likes this.
  11. Jan 16, 2023 at 6:22 PM
    #31
    ljerr2

    ljerr2 Well-Known Member

    Joined:
    Oct 20, 2018
    Member:
    #270010
    Messages:
    283
    Gender:
    Male
    Iowa
    Vehicle:
    2020 Tacoma TRD Pro
    I wish I could add something positive, but I'm getting pretty frustrated with the customer service, too. I like their stuff and up until recently, I've had awesome luck with direct email communication. Now it seems I'm being ghosted on a defective item. Might look into a chargeback with my credit card. Rather have the part, but doesn't do me any good if it doesn't work.
     
  12. Jan 16, 2023 at 6:25 PM
    #32
    BuckeyeAaron

    BuckeyeAaron [OP] Well-Known Member

    Joined:
    Aug 15, 2022
    Member:
    #403630
    Messages:
    57
    Gender:
    Male
    First Name:
    Aaron
    Lebanon, OH
    Vehicle:
    2022 Tacoma TRD Sport DCLB 4x4 Lunar Rock
    Simple mods: tailgate lock, LED interior lighting, black badges, MESO red push-to-start, MESO key fob, interior bed lights.
    Similar to my experience but they eventually sorted it out. But I don’t plan to shop from there again - not worth the aggravation/risk.
     
  13. Jan 16, 2023 at 6:32 PM
    #33
    nickrick78

    nickrick78 Well-Known Member

    Joined:
    Feb 25, 2019
    Member:
    #284492
    Messages:
    392
    Gender:
    Male
    First Name:
    Nick
    Pittsburgh PA
    Vehicle:
    Tacoless for now
    Meso hasn't seen all these negative posts yet? I would think Meso would keep tabs on the forum, especially its own page.
     
  14. Jan 16, 2023 at 6:44 PM
    #34
    SagWagon

    SagWagon Well-Known Member

    Joined:
    Jul 20, 2010
    Member:
    #40498
    Messages:
    296
    Gender:
    Male
    First Name:
    Geoff
    Portland, OR
    Vehicle:
    2022 TRD OR
    @MESO
     
  15. Jan 16, 2023 at 6:48 PM
    #35
    ssd2k2

    ssd2k2 Well-Known Member

    Joined:
    May 27, 2020
    Member:
    #329548
    Messages:
    933
    First Name:
    Keith
    Minnesota
    Vehicle:
    2019 Tacoma TRD Sport M/T
    I did eventually get my items but the customer service was non existent. It was basically send 2 emails a week with no idea if they were being seen.
    I get being busy but you either need to dedicate a day to email responses or at least post a notification on your website
     
  16. Jan 17, 2023 at 4:26 PM
    #36
    in2seconds

    in2seconds Well-Known Member

    Joined:
    Sep 30, 2018
    Member:
    #267895
    Messages:
    264
    Gender:
    Male
    Edmonton, AB
    Vehicle:
    2021 TRD Offroad Premium
    I'm planning on just buying replacement light pods from VLEDs. Shame that I have to do so, but I figure VLEDs will be less aggravating to deal with warranties.
     
  17. Jan 17, 2023 at 7:04 PM
    #37
    ljerr2

    ljerr2 Well-Known Member

    Joined:
    Oct 20, 2018
    Member:
    #270010
    Messages:
    283
    Gender:
    Male
    Iowa
    Vehicle:
    2020 Tacoma TRD Pro
    I'm still optimistic about MESO..........but losing that optimism :(
     
  18. Jan 17, 2023 at 7:10 PM
    #38
    Puppypunter

    Puppypunter Well-Known Member

    Joined:
    Jan 4, 2020
    Member:
    #315086
    Messages:
    2,436
    Gender:
    Male
    First Name:
    Johnny
    Vehicle:
    2019 Black SR
    When you say “not being fully illuminated”, you are aware that the only part that illuminates is the center icon, not the on and auto, right?
    Also, when did you get your pods? Just curious.
     
  19. Jan 17, 2023 at 11:04 PM
    #39
    in2seconds

    in2seconds Well-Known Member

    Joined:
    Sep 30, 2018
    Member:
    #267895
    Messages:
    264
    Gender:
    Male
    Edmonton, AB
    Vehicle:
    2021 TRD Offroad Premium
    Yes, I am aware of that. What I am referring to is the 'hinge' part of the side mirror icon. I don't know, maybe the light is centered more on the left center than evenly distributed.

    I got my puddle pods last year, around July. The light pod has completely failed now - I think it's just the pod as the V5 DRLs are still getting power.
     
  20. Jan 18, 2023 at 12:02 AM
    #40
    Rintho

    Rintho Active Member

    Joined:
    Sep 27, 2019
    Member:
    #306466
    Messages:
    33
    Gender:
    Male
    Vehicle:
    2017 Tacoma TRD 4x4 Sport
    My most recent experience with MESO is almost a year old, so, FWIW. Over the years I must have ordered about a dozen things from them, the last being 3rd gen tail lights. I had a return issue a couple years ago where the communication was good and resolved quickly. In my experience there have been no real problems. Sure, in the last couple years there have been production delays. When dealing with very small companies I cut them some slack since something as simple as an illness or family issue can gum up the works.
     
To Top