My Experience With Toytec

Wanted to share my recent experiences with Toytec for those of you that might be considering their products in the future. We spend a lot of money on our vehicles, and we have a lot of choice in who to send that money to.

I recently purchased a 2017 Tacoma TRD Off-Road that happened to already have a Toytec Boss Performance lift installed on it from the dealership. I decided to pay the premium from the dealer because it saved me the hassle of having to do the install myself. Things were good until I hit the 4,000 mile mark and the passenger side front coil over went bad on me. I took my truck back to the dealer, who proceeded to work with Toytec. I even reached out to Toytec here on TW for some help. The guys I interacted with were good and shared what they could along the way - but ultimately my dealer was handling things for me, so I tried to stay out of it. Because these are aftermarket parts, Toytec told the dealership that the coil overs would have to be sent in and evaluated for repair while I waited. This is my daily driver, so the dealer went to bat for me and got Toytec to send a loaner set of coil overs while they looked at mine, despite that not being their "normal practice".

It ended up that the Toytec coil overs are made by RadFlo and needed to be sent there for rebuild. I finally got my coil overs back 2.5 months later and put back on my truck. A week later (and 200 miles later), the same passenger side coil over blew again.

I posted on a Facebook forum that I belong to that I was having issues and looking for any help that anyone could offer. I got connected to a great guy at Toytec who helped expedite my issue for me. At the same time, I got connected to Doug Gosh, the owner of Toytec to see if he could chime in and help, as I didn't want the same set of coil overs rebuilt again. The response I got from Doug was surprising to say the least. The email exchange with Doug is attached for anyone interested.

In the end, Toytec's customer service guys stepped up an replaced by front coil overs with a set of OME's and things were taken care of. I offered to not share the outcome publicly, but the interaction with their owner changed my mind. The condescending tone and BS response from their owner has certainly lost my business. I'm sure they don't care about one guy - but generally employees take cues from leadership, and I'd hate for someone else spend their hard earned money with these guys and have to deal with someone like Doug.

You'll see in the email exchange a reference to "bending over backward" - that was in reference (I think) to providing the dealership a loaner set of coil overs.

I'm sure the Toytec guys will see this, or some friends/fans of Toytec - and that will set off a shit storm. But honestly, I don't care. I can't comprehend how you own a business and talk to customers like this.

 

Glad to see that you posted it here mate, please put a copy in the “vendor reviews” section so it doesn’t get lost.

I wouldn’t buy gum from someone what treated customers like that, and I sure wouldn’t buy specialized vehicle parts that failures caused by blasé and rude attitudes could lead to a loss of life. @ToyTec Lifts, just because you’ve been in the Toyota game for a while doesn’t mean that you are owed anything.

 

Wow and here is another one from today.

https://www.tacomaworld.com/threads...lifts-lifetime-warranty.533164/#post-17107696

 

Toyota stepped up and did all the work at no charge (re-installing twice, all the diagnostics to find the issue, etc). They ultimately would have done something, but I stepped in because I wanted to make sure I got an adequate replacement. I’ll block the email address and repost it as the response is kind of the point here.

 

Toyota dealership should of bought another set coilovers and just installed them. Then they could of dealt with @ToyTec Lifts themselfs. Even if it was a faulty coilover it happens. But I do agree with you on the rude email for Toytec.

 

You know it's possible that the owner had a bad day and unfortunately let it flow through to you in his response. It happens to all of us. But I agree with @Jamart5 in that Toyota should have just taken care of you since they did the build which they marked up and sold to you. Then they worked with Toytec to get things resolved and you would be on your merry way enjoying your new truck. Sometimes stepping into the middle of things makes it worse.

 

Bad day or not - anyone in a customer facing role anywhere knows that you don’t talk to a customer that way. Period. Particularly if it’s your own company and you’re trying to build a brand. I said nothing rude to the guy, and I’m happy to share what he refers to as “negative and unreasonable”, as it would be clear that is not the case.

 

@ToyTec Lifts Is watching this thread as we speak. Maybe they could cue in on this?

 

I hope this Thread doesn’t cause another Vendor to loose his status like @Tracy@All-Pro Off Road did. How many times has @ToyTec Lifts been on the negative end? Anyways carry on..I’m glad you got your truck fixed OP.

 

Doubt that will happen.

 

Hi Pete,

We were in very close contact with you and your installer in regards to any updates that derive from Radflo. Understandingly, we never like to hear that yours, or anyone else’s vehicle is not in top performing condition in regards to the products we sell. In light of this, we spoke with your installer about sending out a free loaner set of coilovers to be placed on your truck, just for a peace of mind on your end knowing that you will, and will continue to receive the best customer service.
After, we had the coilovers rebuilt and shipped back to you, you had them installed, and unfortunately were still not happy. We then worked directly with you, and came up with a solution that would work out perfectly for your application and shipped the parts out free of charge. I do apologize in advanced if that if we did not meet, or exceed your expectations of our customer service, as we strive to be the best; especially when we are simply the “middle man” in this matter.
In summary, we at Toytec Lifts, have an outstanding team. Our sole responsibility is taking care of our customers the best way possible. Not only did we provide you the loaner set of coilovers for your truck, we also sent you a set of OME Coilovers after you experienced issues with the rebuilt coilovers. We, along with your dealer, have spent a tremendous amount of time to make this situation right. We strive to provide the best possible customer service, and I'm sorry that it fell short of your expectations.
feel free to give me a call on Monday to discuss further to see if we can work out any other possible solutions together.


Thank you and enjoy your weekend.


-David

 

Thanks David. You were indeed very helpful and I was very pleased with the outcome as I said before. Your customer service team did a great job in handling the situation.

Unfortunately your owner doesn’t understand professional communication like the rest of your team, and that’s what caused such a negative post.

 

I agree OP. Your were taken care of by the employees but have every right to be very displeased with Doug. And that kind of attitude from the owner of a business can lead to an AllPro situation in a hurry. If you are not capable of providing feedback in a positive, non- demeaning manor, then you should STFU and allow the employees that get paid to provide such support to do the job they are paid to do, and do provide from the sound of it.