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My POS Doug Thorley Header

Discussion in 'Performance and Tuning' started by maxpower29, May 21, 2012.

  1. Jul 9, 2012 at 7:27 PM
    #41
    afd23a

    afd23a Well-Known Member

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    The Dynamo of Dixie
    Vehicle:
    05 Access Cab 5 Lugger
    Factory Fog Lights, Removed Secondary Air Filter, Metra Ipod Adapter, Int Wiper Stalk, Wet Okole's, URD Short Shifter, Scanguage II w/Blendmount, Fat Bob's 2.75" spacer lift, ARE topper, SP Performance Pads & Slotted Rotors, 4.10 gears
    The engines are for the most part the same. At some point Toyota changed the air switching valve part design and IMO this is the reason why DT only says it fits 05-08. However poor the fitment was before, it's worse on trucks that have the newer air switching valve. DT probably didn't want to revise their design and just changed their product description to say 05-08. While their dealers should've been notified of the change, it's possible they weren't notified or didn't update their info.

    I wish I had kept the old valve so I could do that. The diaphragm inside was starting to come apart but it would've been nice to have the bottom piece fixed with a notch.
     
  2. Jul 10, 2012 at 12:40 PM
    #42
    maxpower29

    maxpower29 [OP] Well-Known Member

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    All season mats, 2nd filter delete, DT header, Jardine cat-back, URD shifter, Bilstein 5100's all around at .85 front with Eibachs + .25 passenger/.5 drivers spacers and 1.5 AAL, 0w20 synthetic, Scanguage II, extra D rings, OEM backup camera+Mirror, bed mat, Extang Solid Fold, Popnlock 5300, Pro Comp 7089's 4.5bs 285/70/17 Revo 2s, De-badged
    Ya two people have said this but I dont want to have to do that to my brand new truck. I dont think I should have to either because its a bolt on mod
     
  3. Jul 10, 2012 at 12:41 PM
    #43
    maxpower29

    maxpower29 [OP] Well-Known Member

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    All season mats, 2nd filter delete, DT header, Jardine cat-back, URD shifter, Bilstein 5100's all around at .85 front with Eibachs + .25 passenger/.5 drivers spacers and 1.5 AAL, 0w20 synthetic, Scanguage II, extra D rings, OEM backup camera+Mirror, bed mat, Extang Solid Fold, Popnlock 5300, Pro Comp 7089's 4.5bs 285/70/17 Revo 2s, De-badged
    Im hoping that I dont have to do this. I would be pissed to have to melt away a part of my truck when Im not 100% comfortable with doing so
     
  4. Jul 10, 2012 at 12:44 PM
    #44
    maxpower29

    maxpower29 [OP] Well-Known Member

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    All season mats, 2nd filter delete, DT header, Jardine cat-back, URD shifter, Bilstein 5100's all around at .85 front with Eibachs + .25 passenger/.5 drivers spacers and 1.5 AAL, 0w20 synthetic, Scanguage II, extra D rings, OEM backup camera+Mirror, bed mat, Extang Solid Fold, Popnlock 5300, Pro Comp 7089's 4.5bs 285/70/17 Revo 2s, De-badged
    Anyways, I got an email back from DT today. Here is a copy paste of it.
    -
    ME - "So I have called URD, called you and left a message, and have been waiting over 2 months with no answer to what Im suppose to do with this header that does not work. Its called a "bolt on modification" so when I spend $500 to buy one, Im pretty pissed off that it does not fit right. Im tired of the run around, I want a new header. Tell me when I will have it.
    Jordan "
    -
    THEM - "Jordan,
    This has been forwarded to the owner and r&d to see what can be done to get this situation."
    -
    What does that even mean?
     
  5. Jul 13, 2012 at 5:16 PM
    #45
    03is300ztk

    03is300ztk Well-Known Member

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    Grillcraft, with front and rear bumper/bed in the works.
    Sounds like a hurry up and wait kind of situation. Sounds time to start gathering all communications back and forth and see about possible suit.

    Way large headache for a 500 dollar part, but its the principle and if they do it once, they will do it again.
     
  6. Jul 16, 2012 at 5:43 PM
    #46
    maxpower29

    maxpower29 [OP] Well-Known Member

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    All season mats, 2nd filter delete, DT header, Jardine cat-back, URD shifter, Bilstein 5100's all around at .85 front with Eibachs + .25 passenger/.5 drivers spacers and 1.5 AAL, 0w20 synthetic, Scanguage II, extra D rings, OEM backup camera+Mirror, bed mat, Extang Solid Fold, Popnlock 5300, Pro Comp 7089's 4.5bs 285/70/17 Revo 2s, De-badged
    Still waiting for something to happen. Man oh man DT was the worst company I have bought from buying Tacoma parts. They seriously suck.
     
  7. Jul 16, 2012 at 5:55 PM
    #47
    Siebler

    Siebler Duck Killing Machine

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    TC Front, F67 on 12" shackle rear, LCE Underdrive Pulley, Flex-a-lite fan, DT headers, Super 44 muffler, 4:11's and Aussie Locker, 22 Gallon Fuel Cell, Beard seats, custom bumpers, sliders, bed cage no bed
    The "customer service" guy Blows dogs for quarters. I work custoemr service as a retail manager and I could never let this guy for for me. I have been waiting 9 months for them to warranty my 2 year old header that cracked between where the tubes all come together. At one point he stopped replying to emails so I started calling every 2 weeks.

    2 times ago when I called I had been told it was redesigned and would be in production and available in 6 weeks. Well I called back in 6 weeks and he told me 3 weeks out. That is coming up this week so we will see what happens.

    I like my header but the customer service sucks big time. think the guys name is Nick?
     
  8. Jul 16, 2012 at 6:03 PM
    #48
    Steves104x4

    Steves104x4 Well-Known Member

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    BUCKLE UP! It makes it harder for Aliens to pull you out of your Truck.
    Hang on; don't go Ape s--t. Life happens and when Toyota makes a change I'm sure they don't PM DT. Be cool; I'm sure they are as surprised as any of us. On my truck (like yours) it was JUST touching the air valve enough that I had to make a choice- bend the pipe to the valve or notch the underside of the valve- I chose the latter because I didn't want to risk breaking the pipe but ended up grinding through the valve instead. After a little aluminum welding inside the valves lower cap...I have had zero problems with the header since install 2 years ago.
     
  9. Jul 16, 2012 at 7:57 PM
    #49
    03is300ztk

    03is300ztk Well-Known Member

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    Grillcraft, with front and rear bumper/bed in the works.
    I have to agree with you, however you have to ask the same question, at what point in time does just a little welding to make it work, become too much welding.

    When a company offers a product from X year to Y year, they should be doing the R&D to make sure they can stand behind that. And if they missed something they should be will to jump through some serious hoops to make it happen or provide the customer with proper restitution and apology.

    Food for thought.
     
  10. Jul 16, 2012 at 10:25 PM
    #50
    Bosmob

    Bosmob Well-Known Member

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    Kevin
    San Diego, CA
    Vehicle:
    '11 Access Cab SR5 I4 4AT
    Fat Bob's 2.75" front spacers Magnaflow Muffler Doug Thorley Header ImMrYo Mirror Bracket
    The rep from DT is actually been pretty helpful with me. We emailed like 10 times already and he sent a return label to ship my old header back to them.

    He told me they will build me a new one. I will have to wait and see what happens.
     
  11. Jul 17, 2012 at 12:26 PM
    #51
    maxpower29

    maxpower29 [OP] Well-Known Member

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    All season mats, 2nd filter delete, DT header, Jardine cat-back, URD shifter, Bilstein 5100's all around at .85 front with Eibachs + .25 passenger/.5 drivers spacers and 1.5 AAL, 0w20 synthetic, Scanguage II, extra D rings, OEM backup camera+Mirror, bed mat, Extang Solid Fold, Popnlock 5300, Pro Comp 7089's 4.5bs 285/70/17 Revo 2s, De-badged
    I know its easy to look at and say wait it out, but the fact he stops answering the calls and emails is where I get pissed. I was calm for 2 months with him and now I have had it. I would l get it welded at work but without a second vehicle to use (GF uses it for homecare) I think it would be hard) and frankly I don't want to. They should be refunding me the money after this long IMO
     
  12. Jul 17, 2012 at 1:52 PM
    #52
    Steves104x4

    Steves104x4 Well-Known Member

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    BUCKLE UP! It makes it harder for Aliens to pull you out of your Truck.
    I agree; if it doesn't fit and you want your money back there should be no questions asked. In fact, I think it's the Law. [​IMG]
     
  13. Jul 29, 2012 at 7:30 AM
    #53
    maxpower29

    maxpower29 [OP] Well-Known Member

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    All season mats, 2nd filter delete, DT header, Jardine cat-back, URD shifter, Bilstein 5100's all around at .85 front with Eibachs + .25 passenger/.5 drivers spacers and 1.5 AAL, 0w20 synthetic, Scanguage II, extra D rings, OEM backup camera+Mirror, bed mat, Extang Solid Fold, Popnlock 5300, Pro Comp 7089's 4.5bs 285/70/17 Revo 2s, De-badged
    Still waiting on an answer. Got nothing yet. Header still sitting on my living room floor just chilln
     
  14. Jul 29, 2012 at 7:37 AM
    #54
    nut

    nut she'll ride

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    TRD SKEWP DCSB 4x4 Silver Mica | URD TCAI/MAF CAL | BHLM | GrillCraft | FF Sliders | LED's All Around | 12v Constant On | EGR In Channel | 15% Tint | Trimmed mud flaps | Fog Light Anytime Mod | Debadged | Tailgate Hoseclamp | DTRL Switch | Disabled Lock Beep/Seatbelt Chime | Husky Liners | HID's | BedRug | WO Seat Covers | ABS Kill Switch | Oil Catch Can | Viper 5704 | Custom Carbon Cabin Filter | Backup Camera Anytime | 400W Anytime | In Cab Outlet W/USB | Firestone Ride Rites | Ams Oil All Around | 32" LED In Lower Grill | BlackVue DR500GW-HD |
    give these guys a call, and then tell DT that you filed a complaint with them. its worked for me in the past

    [​IMG]
     
  15. Jul 29, 2012 at 7:44 AM
    #55
    maxpower29

    maxpower29 [OP] Well-Known Member

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    All season mats, 2nd filter delete, DT header, Jardine cat-back, URD shifter, Bilstein 5100's all around at .85 front with Eibachs + .25 passenger/.5 drivers spacers and 1.5 AAL, 0w20 synthetic, Scanguage II, extra D rings, OEM backup camera+Mirror, bed mat, Extang Solid Fold, Popnlock 5300, Pro Comp 7089's 4.5bs 285/70/17 Revo 2s, De-badged
    Good idea. I'm going to and see how that goes
     
  16. Jul 29, 2012 at 7:49 AM
    #56
    nut

    nut she'll ride

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    let us know how it goes. make sure you act professional with them IMO dont go into talking trash. just give them the facts and let them do what they do ;)
     
  17. Jul 29, 2012 at 7:49 AM
    #57
    wildjerseyfirefighter

    wildjerseyfirefighter I sell fishing and fishing accessories

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    Guy i used to work with bought a DT header for his 3.4..took him like 3-4 months just to get it when he paid for overnight shipping. He also had to make them
    Fit. Id never buy something from doug thorley..social media is where its at man, forward this link to TW to the company and let them see how many people are steering away from there products.
     
  18. Jul 29, 2012 at 7:53 AM
    #58
    nut

    nut she'll ride

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    from DT's website:

    "LIMITED WARRANTY - DOUG THORLEY HEADERS PRODUCTS ARE WARRANTED AGAINST DEFECTIVE MATERIALS AND WORKMANSHIP FOR AS LONG AS YOU, THE ORIGINAL CONSUMER PURCHASER, OWNS SAID PRODUCT.

    LIMITED WARRANTY IS NON-TRANSFERRABLE. PROOF OF PURCHASE REQUIRED. ANY NON-DEFECTIVE, UNOPENED, UNUSED, NOT-INSTALLED ITEM MAY BE RETURNED WITHIN SEVEN WORKING DAYS OF RECEIPT AND WILL BE SUBJECT TO A 20% RESTOCKING/ REPACKAGING FEE.

    BLUING AND/OR DISCOLORATION OF CHROME EXHAUST SYSTEMS/PRODUCTS ARE NOT COVERED.

    CONTACT DOUG THORLEY HEADERS CUSTOMER SERVICE DEPARTMENT DIRECTLY AT (951) 739-5900 TO OBTAIN R.O.G. NUMBER PRIOR TO RETURN OF PRODUCT.

    AUTHORIZED PRODUCT(S) RETURNED WILL BE REPAIRED OR REPLACED AT DOUG THORLEY HEADERS’ DISCRETION.

    DOUG THORLEY HEADERS IS NOT RESPONSIBLE FOR ANY OTHER EXPENSES, INCLUDING LABOR FOR REMOVAL OF DEFECTIVE PARTS INCURRED BY THE CUSTOMER UNDER THE TERMS OF THE WARRANTY, NOR SHALL DOUG THORLEY HEADERS BE RESPONSIBLE FOR ANY DAMAGES WEATHER CONSEQUENTIAL, SPECIAL, CONTINGENT OR OTHERWISE, OR EXPENSES OR INJURY ARISING FROM THE USE OF DOUG THORLEY HEADERS PRODUCTS.

    A DETAILED COPY OF SALE TERMS, CONDITIONS AND WARRANTY INFORMATION IS AVAILABLE UPON REQUEST. "


    Shitty that they throw in "at their discretion" im glad the weather concerns them though lol
     
  19. Jul 29, 2012 at 7:54 AM
    #59
    maxpower29

    maxpower29 [OP] Well-Known Member

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    All season mats, 2nd filter delete, DT header, Jardine cat-back, URD shifter, Bilstein 5100's all around at .85 front with Eibachs + .25 passenger/.5 drivers spacers and 1.5 AAL, 0w20 synthetic, Scanguage II, extra D rings, OEM backup camera+Mirror, bed mat, Extang Solid Fold, Popnlock 5300, Pro Comp 7089's 4.5bs 285/70/17 Revo 2s, De-badged
    Its pretty bad. I mean, I would wait for a few months if was a mistake and they told me how they would fix it. But not taking blame for it and then getting me to hold off over and over again is just bullshit.
     
  20. Jul 29, 2012 at 7:59 AM
    #60
    wildjerseyfirefighter

    wildjerseyfirefighter I sell fishing and fishing accessories

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    There hoping you will just go away. DT is a shitty company, and from reading different threads on here i would not buy anything from them.
     
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