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Norton Ghost made my optical drives disappear.

Discussion in 'Technology' started by tonto340, Nov 8, 2009.

  1. Nov 8, 2009 at 3:54 PM
    #1
    tonto340

    tonto340 [OP] Well-Known Member

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    One of my computers is a Dell XPS 420. On Friday I was installing Norton Ghost 14.0. The computer rebooted before the install was complete and now I can't use my CD/DVD or Blu_ray optical drives or even see them when I clcik on "My Computer". In Device Manager both drives have an exclamation in a yellow triangle. I tried uninstalling the drives; I tried disconnecting the cable, rebooting, shut down, reinstalling the cables and starting back up. Nothing works. Does anyone have any ideas?
     
  2. Nov 8, 2009 at 4:05 PM
    #2
    bishtacova

    bishtacova Don't buy a Ford

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    Go to dell's website and enter your Dell service tag, download the drivers for the CD/DVD and you should be good to go.




     
  3. Nov 9, 2009 at 3:50 AM
    #3
    tonto340

    tonto340 [OP] Well-Known Member

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    I downloaded the drivers. When I try to install to install the drivers, the computer says it can't find the equipment they're meant for.
     
  4. Nov 9, 2009 at 5:11 AM
    #4
    sockmonkey

    sockmonkey just a regular Joe

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  5. Nov 10, 2009 at 3:33 AM
    #5
    tonto340

    tonto340 [OP] Well-Known Member

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    Thanks for your help, Sockmonkey. My drives are working. I deleted UpperFilter and LowerFilter from the Registry as suggested in your article. Then I had to register MSCOMCTL.ocx and ssa3d30.ocx using the command regsvr32.
     
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